Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop and maintain knowledge of products and services

1.1 Actively and regularly research knowledge and understanding of industry products and services using authoritative sources

1.2 Use available product and service documentation to identify and understand characteristics of products and services, and to make comparisons with other products and services

1.3 Accurately document and maintain information on products and services in a format consistent with organisational requirements

1.4 Apply acquired knowledge to improve quality within personal work areas

2. Recommend products and services

2.1 Ensure that recommendations on products and services are in line with organisational requirements

2.2 Provide recommendations that emphasise product and service issues relevant to client needs

2.3 Ensure that evidence in support of recommendations is verifiable and presented in a suitable format

2.4 Structure recommendations to identify clear benefits to clients and the organisation

3. Advise on promotional activities

3.1 Provide advice that is clear, is supported by verifiable evidence and is compatible with organisational requirements

3.2 Ensure that promotional documentation and materials are appropriate to presentation of the organisation’s products and services

3.3 Ensure that costs of promotional activities conform to budget resources

3.4 Estimate impact of promotional activities from verifiable customer feedback sources

3.5 Evaluate the benefits of promotional activities and incorporate in plans for future promotional activities

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.2, 3.4

• Interprets, understands and compares textual information about products and services from a range of sources

Writing

1.2, 1.3, 2.2, 2.3, 2.4, 3.1, 3.2, 3.5

• Uses clear and specific language to develop documents for different audiences in accordance with organisational requirements

Oral Communication

3.1

• Provides recommendations using language appropriate to the purpose and audience

Numeracy

3.3, 3.4

• Extracts and evaluates meaning from data to calculate actual costs against budget and impact of promotional activities

Navigate the world of work

1.3, 1.4, 2.1, 3.1

• Understands and follows organisational policies and procedures relevant to own role

Get the work done

1.1-1.3, 2.1-2.4, 3.1, 3.2, 3.5

• Plans and implements tasks required to achieve required outcomes
• Analyses information in order to decide on appropriate advice or recommendations
• Evaluates outcomes of decisions to identify opportunities for improvement

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBPRO301 Recommend products and services

BSBPRO301A Recommend products and services

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.