Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with BSB Business Services Training Package Version 7.0. |
Application
This unit describes the skills and knowledge required to facilitate stakeholder engagement in a program. It includes working with stakeholders through effective communication to achieve desired program benefits.
The unit applies to individuals who are program managers and those managing a suite of projects (a program). They operate within assigned authority levels, are responsible for their own performance, program outcomes, and sometimes the performance of others.
Individuals in this role may be operating within an organisation, a business or working as a consultant.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Business Competence – Project Management
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Communicate with stakeholders |
1.1 Identify and document program stakeholders and their communication needs as they apply to the given program of work 1.2 Engage with pertinent stakeholders and agree on communication approaches in accordance with organisational policies and procedures 1.3 Communicate information as planned and address identified variances 1.4 Monitor communication interfaces among constituent projects, and align to relevant program objectives |
2. Undertake stakeholder commitment |
2.1 Investigate and document interests and expectations of key stakeholders for making program decisions 2.2 Develop and implement approaches to influence ongoing stakeholder commitment according to organisational policies and procedures 2.3 Share evolving stakeholder interests and expectations across the program |
3. Assess effectiveness of stakeholder engagement |
3.1 Conduct analysis of interactions with key stakeholders and document outcomes to reach desired outcomes 3.2 Assess effectiveness of stakeholder interaction according to program objectives and organisational policies and procedures 3.3 Develop plan for future stakeholder engagement based on findings of analysis conducted |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.
SKILL |
DESCRIPTION |
Reading |
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Writing |
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Oral Communication |
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Teamwork |
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Planning and organising |
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Unit Mapping Information
Supersedes and is equivalent to BSBPMG621 Facilitate stakeholder engagement.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10