Release  

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Release 1

This version first released with BSB Business Services Training Package Version 7.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish program vision and environment

1.1 Identify program vision, and organisation mission and values

1.2 Identify stakeholder objectives and expectations

1.3 Assist relevant stakeholders to develop and sustain the documented program vision

1.4 Consult with stakeholders and confirm program vision is in line with organisation mission and values

2. Manage risks

2.1 Identify and manage differences in views and expectations

2.2 Attend to issues and concerns according to organisational policies and procedures

2.3 Identify and address threats to socially responsible practice within the program

2.4 Develop program socially responsible practice policies and procedures to guide team members to report breaches of socially responsible practice

2.5 Develop risk management plan and strategies

3. Support staff learning

3.1 Establish behavioural expectations for constituent project managers

3.2 Define, document and communicate with relevant stakeholders agreed roles and responsibilities

3.3 Communicate with relevant stakeholders, and identify and define learning needs and opportunities

3.4 Develop and maintain plans for identifying, capturing, disseminating and exchanging knowledge

3.5 Facilitate environment for reflection on and review of practices and activities

3.6 Coach relevant stakeholders to work toward attainment of program benefits

4. Evaluate leadership

4.1 Evaluate outcomes and identify opportunities for improvement

4.2 Seek feedback from relevant stakeholders on leadership skills and processes

4.3 Document feedback received and identify improvement needs and opportunities for future leadership

SKILL 

DESCRIPTION 

Learning

• Uses feedback to grow and develop own skills and experience and applies practical strategies to facilitate learning

Reading

• Applies appropriate strategies to construct meaning from complex texts

Writing

• Develops and updates roles and plans using language and structure to suit the audience
• Designs and develops documents according to organisational formats

Oral Communication

• Participates in a range of verbal exchanges using clear and detailed language to provide relevant information
• Uses active listening and questioning techniques to confirm understanding

Self-management

• Contributes to the design of organisational policies and protocols that support goals of the organisation
• Understands responsibilities of own role and its contribution to broader goals of the work environment

Teamwork

• Selects and uses appropriate conventions and protocols when communicating with stakeholders to share information
• Encourages a collaborative culture within own sphere of influence, investing time in building and maintaining effective working relationships and facilitating respect and commitment between stakeholders

Planning and organising

• Organises and implements tasks required to action knowledge management plans
• Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of factors into account
• Identifies issues, and used problem-solving skills to evaluate options and decide on appropriate actions

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.