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Unit of competency details

BSBPMG611 - Facilitate stakeholder engagement (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to BSBPMG621 - Facilitate stakeholder engagement 26/Sep/2018

Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2015

Companion volumes:
Unit of competency Assessment requirements

Delivery:
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Training packages that include this unit

Qualifications that include this unit

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080315 Project Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080315 Project Management  30/Jul/2015 
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Unit of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to facilitate stakeholder engagement in a program. It includes the performance criteria required to demonstrate competency in working with stakeholders to achieve desired program benefits.

A program is defined as a set of interrelated projects, each of which has a project manager. 'Multiple projects', or 'a program of projects', refers to a number of related projects managed by the same person as a program to achieve organisational objective/s.

It applies to individuals who are program managers and those managing a suite of projects (a program). They operate within assigned authority levels, are responsible for their own performance and sometimes the performance of others.

Individuals in this role may be operating within an organisation, a business or working as a consultant.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Project Management

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate effectively with stakeholders

1.1 Identify and document program stakeholders and their communication needs

1.2 Agree communication approaches with pertinent stakeholders

1.3 Share information as planned and address identified variances

1.4 Monitor communication interfaces among constituent projects

2. Facilitate stakeholder commitment

2.1 Investigate, document, and consider the interests and expectations of pertinent stakeholders when making program decisions

2.2 Develop and implement approaches to influence ongoing stakeholder commitment

2.3 Accommodate differing stakeholder interests and expectations

2.4 Share evolving stakeholder interests and expectations across the program

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance Criteria 

Description 

Reading

1.1, 2.1, 2.1
  • Organises, evaluates and critiques ideas and information from complex texts

Writing

1.1, 2.1, 2.2
  • Develops a range of project related documents using appropriate format, vocabulary and structure

Oral Communication

1.2, 2.1
  • Participates in a range of verbal exchanges using language and features appropriate to audience
  • Uses active listening and questioning techniques to confirm understanding

Interact with others

1.2, 1.3, 2.1, 2.2, 2.3, 2.4
  • Recognises the importance of taking audience, purpose and contextual factors into account when making decisions about what to communicate, with whom, why and how
  • Builds and maintains effective working relationships within and beyond immediate work context
  • Actively identifies, creates and utilises linkages to enhance knowledge sharing and commitment

Get the work done

1.1, 1.3, 1.4, 2.1, 2.2, 2.4
  • Develops flexible plans for complex, high impact activities with strategic implications that involve a diverse range of stakeholders with potentially competing demands
  • Identifies issues and uses analytical techniques to generate and evaluate possible solutions and to make decisions

Unit Mapping Information

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBPMG611 Facilitate stakeholder engagement

Not applicable

New unit

No equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • apply analytical skills to identify and interpret stakeholder interests and expectations
  • incorporate inclusive integration skills
  • apply workplace communication skills to work with stakeholders effectively
  • provide workplace based examples of stakeholder communications, both formal and informal
  • demonstrate use of different communication approaches in different stakeholder contexts.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • explain engagement models, benefits and applications
  • compare forms and methods of stakeholder engagement
  • utilise means, media and methods of communication
  • document types and role of program stakeholders.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership – project management field of work and include:

  • access to examples of program stakeholder engagement processes and interaction
  • feedback from stakeholders, which reflects how stakeholder engagement was managed for a program.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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