Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Assess stakeholder interests

1.1 Identify project objectives and relevant stakeholders

1.2 Establish stakeholder interests and expectations and determine forms of engagement

1.3 Determine and agree with relevant stakeholders on forms of engagement, communication methods, project content, budget and timelines

1.4 Identify and apply actions to address differing interests

1.5 Consider and advise stakeholders on project management issues

2. Monitor stakeholder engagement

2.1 Assign roles and responsibilities to team members according to interests and expectations and confirm defined project roles are followed

2.2 Develop knowledge management systems to capture team progress, insights and experiences

2.3 Conduct and lead stakeholder performance reviews

2.4 Identify and address team member development needs and opportunities

2.5 Support development of interpersonal skills of the team for stakeholder engagement

3.Review and manage stakeholder engagement

3.1 Communicate information as planned and according to authority levels, identifying and addressing variances

3.2 Seek and respond to feedback from relevant stakeholders on management of stakeholder engagement

3.3 Document identified improvements and feedback received for future management of stakeholder engagements

SKILL 

DESCRIPTION 

Reading

• Identifies and interprets workplace documentation to determine relevant information

Writing

• Documents information about stakeholder interests and communication needs using appropriate vocabulary and formats

Oral Communication

• Participates in verbal exchanges using clear and detailed language to provide and seek information
• Uses active listening and questioning to confirm understanding

Self-management

• Identifies and works according to role parameters

Teamwork

• Identifies requirements of important communication exchanges, selecting appropriate channels, format and content to suit purpose and audience
• Collaborates with others to achieve joint outcomes, playing an active role in facilitating and leading activities

Planning and organising

• Takes responsibility for decisions in complex situations involving multiple variables and constraints
• Uses analytical skills to identify and address problems

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.