Modification History
|
Release |
Comments |
|
Release 1 |
This version first released with BSB07 Business Services Training Package Version 8.0. |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to manage stakeholder relationships during a project. It involves ensuring the timely and appropriate involvement of key individuals, organisations and groups throughout the project.
This unit is adapted from the unit 'PM01 Manage Stakeholder Relationships' found in GAPPS (2007) A Framework for Performance Based Competency Standards for Global Level 1 and 2 Project Managers Sydney: Global Alliance for Project Performance Standards.
Application of the Unit
This unit applies to those responsible for managing and leading a project in an organisation, business or as a consultant.
The project manager operates within assigned authority levels, and is responsible for own performance and the performance of others.
The project manager may undertake the work in the context of an organisational program and/or portfolio of projects.
This unit has generic application for projects in a range of industries, organisations and contexts.
In the context of this unit a project is defined as involving:
- a comprehensive, detailed and integrated project management plan
- a formal communications plan
- a dedicated and project-based budget
- formal and planned engagement with a wide range of stakeholders
- a documented risk, issues and change-management methodology
- a quality plan with assurance and control processes
- a project team-based environment.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
|
Element |
Performance Criteria |
|
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
|
1. Identify and address stakeholder interests |
1.1 Identify stakeholders relevant to project objectives 1.2 Segment stakeholder interests and determine forms of engagement 1.3 Consider interests of stakeholders when considering and advising on project-management issues 1.4 Identify and implement actions to address differing interests where required |
|
2. Manage effective stakeholder engagement |
2.1 Support development of team members’ interpersonal skills in effective stakeholder engagement 2.2 Distribute team work effectively to ensure defined project roles are followed 2.3 Identify and clarify stakeholder behavioural expectations where required 2.4 Openly lead stakeholder performance reviews 2.5 Identify and address individual development needs and opportunities to support stakeholder engagement |
|
3. Manage stakeholder communications |
3.1 Determine and document stakeholder communication needs 3.2 Ensure relevant stakeholders agree to communication method , content and timing of engagement 3.3 Communicate information as planned and in line with authority levels, identifying and addressing variances |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit.
Required skills
- analytical skills to identify and segment stakeholder engagement
- interpersonal skills to facilitate stakeholder engagement
- leadership skills to facilitate and motivate project teams and other stakeholders
- teamwork and communication skills to acquire and disseminate relevant project information
- technology skills to use software and communication technologies relevant to the industry and project context
- writing and media skills to generate project communications content with stakeholders.
Required knowledge
- common problems leading to variances in stakeholder engagement
- interests and expectations of stakeholders
- levels and means of stakeholder engagement
- stakeholder engagement theory and strategies
- types of project stakeholders.
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
|
Overview of assessment |
|
|
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the following is essential:
|
|
Context of and specific resources for assessment |
Assessment must ensure access to:
|
|
Method of assessment |
A range of assessment methods should be used to assess practical skill and knowledge. The following assessment methods are appropriate for this unit:
|
|
Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
|
Stakeholders are those whose interests are impacted by the project, and may include: |
|
|
Interests : |
|
|
Forms of engagement may include: |
|
|
Interpersonal skills may include: |
|
|
Roles may include: |
|
|
Behavioural expectations may include: |
|
|
Communication needs may include: |
|
|
Communication method may include: |
|
|
Variances may include: |
|
Unit Sector(s)
Management and Leadership – Project Management
