Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Release 2

This version first released with BSB Business Services Training Package Version 7.1.

Release created to amend typographical error in the performance criteria.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Contribute to project quality planning

1.1 Contribute to determining quality requirements of project stakeholders

1.2 Contribute to identifying quantifiable quality criteria for project deliverables

1.3 Locate and interpret policy and procedures for project quality

1.4 Contribute to developing quality requirements in the project plan and processes

2. Apply quality policies and procedures

2.1 Implement quality assurance in the project according to agreed quality standards and guidelines

2.2 Select and apply quality management tools and techniques to project processes according to organisational policy

2.3 Maintain quality-control records and audit documentation according to agreed procedures

2.4 Identify and maintain records against agreed quality requirements

2.5 Communicate shortfalls in quality outcomes to others to enable appropriate action to be initiated

3. Contribute to project continuous improvement process

3.1 Participate in a continuous improvement processes and review project outcomes

3.2 Report quality management issues and responses to others for application to future projects

SKILL 

DESCRIPTION 

Reading

• Reviews and evaluates project documentation and stakeholder feedback

Writing

• Prepares and updates documentation, using appropriate language, and matching style of writing to purpose and audience
• Creates and updates records according to organisational requirements

Oral Communication

• Uses clear language to share and review information with others

Numeracy

• Extracts and evaluates mathematical information embedded in a range of tasks and texts

Self-management

• Adheres to policies, procedures and legislative requirements

Teamwork

• Selects appropriate communication practices in a range of work contexts
• Collaborates and cooperates with others to achieve shared goals

Planning and organising

• Plans and organises tasks and activities to apply organisational quality compliance requirements
• Uses formal and informal processes to monitor implementation of plans and reflect on outcomes

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Release 2

This version first released with BSB Business Services Training Package Version 7.1.

Release created to amend typographical error in the performance criteria.