^

 
 

Unit of competency details

BSBPMG418 - Apply project stakeholder engagement techniques (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBPMG418A - Apply project stakeholder engagement techniquesUpdated to meet Standards for Training Packages 24/Mar/2015
Is superseded by and equivalent to BSBPMG429 - Apply project stakeholder engagement techniques 18/Oct/2020

Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2015


Training packages that include this unit

Accredited courses that have this unit in the completion mapping

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080315 Project Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080315 Project Management  30/Jul/2015 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to assist in managing stakeholder relationships during a project. It involves ensuring timely and appropriate involvement of key individuals, organisations and groups throughout the project.

It applies to individuals who are project practitioners working in a project support role.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Project Management

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Assist in identifying and addressing stakeholder interests

1.1 Assist in identifying stakeholders relevant to project objectives

1.2 Segment stakeholder interests and assist in determining forms of engagement

1.3 Consider interests of stakeholders when advising on project operations

1.4 Support actions to address differing stakeholder interests where required

2. Actively participate in stakeholder engagement

2.1 Apply interpersonal skills to ensure stakeholder engagement is effective

2.2 Conduct stakeholder engagement in line with agreed and defined project roles

2.3 Establish and clarify stakeholder behaviour expectations where required

2.4 Openly engage with stakeholder performance reviews

2.5 Recognise and address development needs and opportunities to support stakeholder engagement

3. Assist stakeholder communications

3.1 Assist in determining and documenting stakeholder communication needs

3.2 Assist in negotiating agreement on project communication method, and content and timing of stakeholder engagement

3.3 Support communication of information as planned within authority levels, identifying and addressing variances

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.2

  • Recognises and interprets textual information to determine and adhere to objectives

Writing

1.2, 3.1

  • Documents findings on communication needs using required formats and structure

Oral Communication

1.1-1.3, 2.1-2.4, 3.1-3.3

  • Participates in verbal exchanges using clear and detailed language to provide relevant information
  • Uses active listening and questioning techniques to elicit views and opinions of others

Navigate the world of work

2.2, 3.3

  • Understands how own role meshes with others and contributes to broader work goals

Interact with others

1.1-1.4, 2.1-2.5, 3.1-3.3

  • Recognises importance of taking audience, purpose and contextual factors into account when making decisions about what to communicate, with whom, why and how
  • Collaborates with others as part of familiar routine activities and contributes to specific activities
  • Uses interpersonal skills to build rapport, negotiate agreement and maintain positive working relationships

Get the work done

1.1, 1.2, 2.2, 2.5, 3.1, 3.3

  • Uses analytical skills to identify stakeholders and determine their needs
  • Follows pre-determined plans to achieve required outcomes

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBPMG418 Apply project stakeholder engagement techniques

BSBPMG418A Apply project stakeholder engagement techniques

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • work with others to establish various stakeholders needs and interests
  • engage with project stakeholders using effective interpersonal skills and appropriate methods of communication
  • select and use communications methods relevant to the project needs and stakeholder expectations
  • complete all relevant documentation.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • describe different types of stakeholders
  • explain the different levels of stakeholder engagement on projects
  • describe techniques and strategies for stakeholder engagement
  • explain why the interests and expectations of stakeholders must be considered
  • describe common problems leading to variances in stakeholder engagement.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership – project management field of work and include access to:

  • project documentation detailing stakeholder engagement
  • examples of stakeholder engagement activities.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10