Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Contribute to project quality planning

1.1 Contribute to determining quality requirements of project stakeholders

1.2 Contribute to identifying quantifiable quality criteria for project deliverables

1.3 Source information to locate and interpret quality policy and procedures

1.4 Contribute to developing quality requirements in the project plan and processes

2. Apply quality policies and procedures

2.1 Implement quality assurance in the project according to agreed quality standards and guidelines

2.2 Select and apply quality management tools and methodologies to project processes according to organisational policy

2.3 Maintain quality-control records and audit documentation according to agreed procedures

2.4 Determine and maintain compliance records against agreed quality requirements

2.5 Report shortfalls in quality outcomes to others to enable appropriate action to be initiated

3. Contribute to project continuous improvement process

3.1 Participate in ongoing review of project outcomes to determine effectiveness of quality management activities

3.2 Contribute to stakeholder satisfaction analysis to ensure expectations have been met

3.3 Report quality management issues and responses to others for application to future projects

Skill 

Performance Criteria 

Description 

Reading

1.1-1.3, 2.2-2.4, 3.2

• Reviews and evaluates project documentation and stakeholder feedback

Writing

1.4, 2.2-2.4, 3.3

• Prepares and updates documentation, using appropriate language, and matching style of writing to purpose and audience
• Creates and updates records according to organisational requirements

Oral Communication

1.1, 1.2, 1.4, 2.5, 3.1, 3.3

• Uses clear language to share and review information with others

Numeracy

1.2, 3.2

• Extracts and evaluates mathematical information embedded in a range of tasks and texts

Navigate the world of work

1.3, 2.2-2.4

• Takes personal responsibility for adherence to policies, procedures and legislative requirements

Interact with others

1.1, 1.2, 1.4, 2.5, 3.1, 3.3

• Selects appropriate communication practices in a range of work contexts
• Collaborates and cooperates with others to achieve shared goals

Get the work done

1.1, 1.4, 2.1, 2.2

• Plans and organises tasks and activities to apply organisational quality compliance requirements
• Uses formal and informal processes to monitor implementation of plans and reflect on outcomes

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBPMG411 Apply project quality management techniques

BSBPMG411A Apply project quality-management techniques

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.