Unit of competency details

BSBPMG411 - Apply project quality management techniques (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2015

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBPMG411A - Apply project quality-management techniquesUpdated to meet Standards for Training Packages 24/Mar/2015


Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-3.1 
CPC08 - Construction, Plumbing and Services Training PackageConstruction, Plumbing and Services Training Package 9.3-9.4 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-3.0 

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to enhance project outcomes by contributing to quality planning, applying quality policies and procedures, and contributing to continuous improvement in projects.

It applies to individuals who are a project practitioners working in a project support role.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Unit Sector

Management and Leadership – Project Management

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Contribute to project quality planning

1.1 Contribute to determining quality requirements of project stakeholders

1.2 Contribute to identifying quantifiable quality criteria for project deliverables

1.3 Source information to locate and interpret quality policy and procedures

1.4 Contribute to developing quality requirements in the project plan and processes

2. Apply quality policies and procedures

2.1 Implement quality assurance in the project according to agreed quality standards and guidelines

2.2 Select and apply quality management tools and methodologies to project processes according to organisational policy

2.3 Maintain quality-control records and audit documentation according to agreed procedures

2.4 Determine and maintain compliance records against agreed quality requirements

2.5 Report shortfalls in quality outcomes to others to enable appropriate action to be initiated

3. Contribute to project continuous improvement process

3.1 Participate in ongoing review of project outcomes to determine effectiveness of quality management activities

3.2 Contribute to stakeholder satisfaction analysis to ensure expectations have been met

3.3 Report quality management issues and responses to others for application to future projects

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance Criteria 

Description 

Reading

1.1-1.3, 2.2-2.4, 3.2

  • Reviews and evaluates project documentation and stakeholder feedback

Writing

1.4, 2.2-2.4, 3.3

  • Prepares and updates documentation, using appropriate language, and matching style of writing to purpose and audience
  • Creates and updates records according to organisational requirements

Oral Communication

1.1, 1.2, 1.4, 2.5, 3.1, 3.3

  • Uses clear language to share and review information with others

Numeracy

1.2, 3.2

  • Extracts and evaluates mathematical information embedded in a range of tasks and texts

Navigate the world of work

1.3, 2.2-2.4

  • Takes personal responsibility for adherence to policies, procedures and legislative requirements

Interact with others

1.1, 1.2, 1.4, 2.5, 3.1, 3.3

  • Selects appropriate communication practices in a range of work contexts
  • Collaborates and cooperates with others to achieve shared goals

Get the work done

1.1, 1.4, 2.1, 2.2

  • Plans and organises tasks and activities to apply organisational quality compliance requirements
  • Uses formal and informal processes to monitor implementation of plans and reflect on outcomes

Unit Mapping Information

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBPMG411 Apply project quality management techniques

BSBPMG411A Apply project quality-management techniques

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • work in a team environment to plan and develop quality management and continuous improvement parameters
  • apply quality management techniques in a project relevant to the organisation and industry context
  • maintain accurate quality records
  • contribute to project continuous improvement process.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • discuss implementation of quality-assurance processes and requirements
  • discuss implementation of quality-control processes and requirements
  • describe quality criteria relevant to industry
  • explain application of quality management tools and methodologies relevant to industry and organisation
  • describe and explain quality standards and their place in the project life cycle.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership – project management field of work and include access to:

  • project documentation used for quality management purposes
  • project records
  • case studies and, where possible, real situations.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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