Unit of competency details
BSBPEF502 - Develop and use emotional intelligence (Release 1)
Summary
Usage recommendation:
Current
Releases:
| 1 1 (this release) |
19/Oct/2020 |
Companion volumes:
Unit of competency
Assessment requirements
Training packages that include this unit
Qualifications that include this unit
Skill sets that include this unit
Accredited courses that have this unit in the completion mapping
Classifications
Classification history
| ASCED Module/Unit of Competency Field of Education Identifier | 120505 | Work Practices Programmes | 19/Oct/2020 | |
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Unit of competency
Modification History
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Release
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Comments
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Release 1
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This version first released with BSB Business Services Training Package Version 7.0.
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Application
This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.
The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Critical Thinking & Problem Solving – Personal Effectiveness
Elements and Performance Criteria
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ELEMENT
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PERFORMANCE CRITERIA
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Elements describe the essential outcomes.
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Performance criteria describe the performance needed to demonstrate achievement of the element.
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1. Prepare to develop emotional intelligence
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1.1 Develop evaluation criteria for assessing emotional strengths and weaknesses
1.2 Assess emotional strengths and weaknesses against evaluation criteria
1.3 Identify and analyse potential emotional stressors in the workplace
1.4 Identify methods for responding to emotional stressors
1.5 Seek feedback from others to identify and confirm methods for responding to emotional stressors in the workplace
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2. Develop emotional intelligence
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2.1 Analyse and document emotional responses of co-workers
2.2 Develop a plan for identifying and responding to a range of emotional expressions
2.3 Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace
2.4 Apply techniques that show consideration for the emotions of others when making decisions
2.5 Consult with relevant stakeholders and identify improvement areas for own emotional intelligence
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3. Promote development of emotional intelligence in others
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3.1 Identify workplace opportunities for others to express their thoughts and feelings
3.2 Develop tasks for assisting others to understand effect of personal behaviour and emotions on others in the workplace
3.3 Implement identified opportunities and tasks in the workplace according to organisational policy and procedures
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Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.
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Skill
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Description
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Learning
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- Identifies and uses strategies to improve own emotional intelligence
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Oral communication
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- Uses appropriate language and nonverbal features to present information and seek feedback
- Uses listening and questioning skills to elicit the views of others and to clarify or confirm understanding
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Teamwork
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- Identifies personal attributes and considers the impact on others and modifies approach to support development
- Adapts personal communication style to model behaviours, build trust and positive working relationships and to build understanding of emotional intelligence
- Leads a collaborative approach, using inquiring and inclusive techniques, to develop understanding and skills that enhances individuals’ emotional intelligence
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Enterprise and Initiative
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- Leads processes to develop, implement and monitor plans and processes to ensure team engagement and effectiveness
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Unit Mapping Information
Supersedes and is equivalent to BSBLDR511 Develop and use emotional intelligence.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10
Assessment requirements
Modification History
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Release
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Comments
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Release 1
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This version first released with BSB Business Services Training Package Version 7.0.
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Performance Evidence
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
- demonstrate emotional intelligence in relation to at least two different work tasks
- promote development of emotion intelligence in others on at least one occasion.
In the course of the above, the candidate must:
- develop assessment criteria to assess personal emotional strengths and weaknesses
- conduct an analysis to identify personal emotional triggers, incorporating feedback from others
- analyse and document interactions with co-workers
- develop and implement plans for responding to emotional expressions
- apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others.
Knowledge Evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
- application of emotional intelligence attributes, including:
- self-awareness
- self-management
- social awareness
- relationship management
- emotional intelligence principles and strategies
- strategies for communicating with a diverse workforce that has varying expressions of emotion
- methods to develop emotional intelligence in others
- emotional intelligence in the context of building workplace relationships.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to challenges and situations to demonstrate the application of performance evidence.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10
