Release 

Comments 

Release 1

This version first released with the Business Services Training Package Version 8.0.

Newly created unit.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Assess extent of disruption to the organisation

1.1 Access organisational emergency and crisis management plan

1.2 Consult with key stakeholders to identify and document core business and supporting activities affected by disruptive event

1.3 Identify and document disruptions to organisational environment, including potential work health and safety (WHS) hazards

1.4 Determine organisational reporting and accountability requirements in the context of the business disruption

1.5 Confirm organisational functions and activities for which records must be kept according to organisational policies and procedures

2. Determine appropriate response to disruptive event

2.1 Consult with key stakeholders to evaluate appropriate organisational response to disruptive event

2.2 Amend organisational emergency and crisis management plan to respond to actual disruption

2.3 Consult with key stakeholders on appropriate response to disruptive event

2.4 Contribute to implementation of organisation’s emergency response, business continuity and recovery strategies

2.5 Identify required personnel to form governing decision-making body and communicate their role to them

3. Implement plan in response to disruptive event

3.1 Identify and secure human, financial, technological and physical resources required for response to disruption according to organisational policies and procedures

3.2 Implement learning needs of relevant personnel and stakeholders for organisational response plan

3.3 Communicate organisational response to required organisational stakeholders

3.4 Address potential problems in implementing plan according to organisational policies and procedures

3.5 Monitor organisational response to confirm it complies with legislative requirements

4. Support implementation of business continuity management plan

4.1 Communicate business continuity management plan and provide staff with required plan information

4.2 Identify and access resources within budgetary constraints to support achievement of required plan outcomes

4.3 Support business continuity management plan exercises in line with organisation’s policies and procedures

4.4 Collect and analyse data to provide accurate measures of business continuity plan outcomes and effectiveness

4.5 Alter processes identified as ineffective according to organisational policies and procedures

5. Review organisational response to disruptive event

5.1 Analyse effectiveness of response and report on strengths and limitations of response

5.2 Use monitoring reports to identify implementation problems and required changes

5.3 Contribute to processes for ongoing communication and consultation with employees as workplace circumstances evolve

5.4 Contribute to implementing required adjustments to workplace as circumstances evolve

5.5 Make recommendations for revisions to organisational response for future disruptive events

5.6 Monitor processes previously identified as inefficient to confirm effectiveness of adjustments

6. Evaluate organisational opportunities arising from disruption

6.1 Identify business, market, and capability opportunities arising from disruptive event

6.2 Consult with relevant stakeholders to identify relevant business opportunities arising from disruptive event

6.3 Assess cost and benefits of opportunities using various modelling techniques

6.4 Seek approval of recommendations from required stakeholders

6.5 Document recommendations to pursue opportunities and distribute to key stakeholders according to organisational policies and procedures

Skill 

Description 

Numeracy

• Interprets data from a range of sources to determine suitable and effective organisational response

Oral communication

• Participates in verbal exchanges using appropriate style, tone and vocabulary for audience, context and purpose
• Uses active listening and questioning techniques to confirm requirements
• Clearly articulates plans and responsibilities to required personnel

Reading

• Researches and critically analyses documentation from a variety of sources to determine requirements

Writing

• Uses clear, accurate and relevant language to organise, record and update information and complete workplace documentation

Teamwork

• Collaborates with different teams across organisation
• Plays a lead role in situations requiring effective collaboration, demonstrating high level conflict-resolution skills and ability to engage and motivate others

Planning and organising

• Monitors progress of plans and schedules and reviews and changes them to meet new demands and priorities

Problem solving

• Makes decisions by using systematic, analytical processes, setting goals, gathering relevant information and identifying and evaluating options against agreed criteria
• Identifies and addresses some unfamiliar problems of increasing complexity within scope of own role

Technology

• Uses digital applications to access, extract, organise, integrate and share relevant information

Release 

Comments 

Release 1

This version first released with the Business Services Training Package Version 8.0.

Newly created unit.