Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with the Business Services Training Package Version 8.0. Newly created unit. |
Application
This unit describes the skills and knowledge required to manage an organisational response when experiencing a disruptive event. This includes evaluating appropriate organisational responses, implementing and reviewing them, and identifying potential opportunities from the disruption.
The unit covers managing responses to an ‘organisational disruption’ characterised as a significant disturbance to the operations of an organisation or work area caused by a ‘disruptive event’. Disruptive events may be internal or external to the organisation and may or may not be foreseeable. These events impact on a range of industries and settings and include public health risks (such as epidemics and pandemics), cyber-attacks, customer threats, terrorist threats natural disasters, public inquiries and litigation. The unit applies to individuals who have responsibility and autonomy to direct and support change within an organisation. They use a range of organisational, analytical, and managerial techniques to perform this work.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Business Competence - Business Operations
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Assess extent of disruption to the organisation |
1.1 Access organisational emergency and crisis management plan 1.2 Consult with key stakeholders to identify and document core business and supporting activities affected by disruptive event 1.3 Identify and document disruptions to organisational environment, including potential work health and safety (WHS) hazards 1.4 Determine organisational reporting and accountability requirements in the context of the business disruption 1.5 Confirm organisational functions and activities for which records must be kept according to organisational policies and procedures |
2. Determine appropriate response to disruptive event |
2.1 Consult with key stakeholders to evaluate appropriate organisational response to disruptive event 2.2 Amend organisational emergency and crisis management plan to respond to actual disruption 2.3 Consult with key stakeholders on appropriate response to disruptive event 2.4 Contribute to implementation of organisation’s emergency response, business continuity and recovery strategies 2.5 Identify required personnel to form governing decision-making body and communicate their role to them |
3. Implement plan in response to disruptive event |
3.1 Identify and secure human, financial, technological and physical resources required for response to disruption according to organisational policies and procedures 3.2 Implement learning needs of relevant personnel and stakeholders for organisational response plan 3.3 Communicate organisational response to required organisational stakeholders 3.4 Address potential problems in implementing plan according to organisational policies and procedures 3.5 Monitor organisational response to confirm it complies with legislative requirements |
4. Support implementation of business continuity management plan |
4.1 Communicate business continuity management plan and provide staff with required plan information 4.2 Identify and access resources within budgetary constraints to support achievement of required plan outcomes 4.3 Support business continuity management plan exercises in line with organisation’s policies and procedures 4.4 Collect and analyse data to provide accurate measures of business continuity plan outcomes and effectiveness 4.5 Alter processes identified as ineffective according to organisational policies and procedures |
5. Review organisational response to disruptive event |
5.1 Analyse effectiveness of response and report on strengths and limitations of response 5.2 Use monitoring reports to identify implementation problems and required changes 5.3 Contribute to processes for ongoing communication and consultation with employees as workplace circumstances evolve 5.4 Contribute to implementing required adjustments to workplace as circumstances evolve 5.5 Make recommendations for revisions to organisational response for future disruptive events 5.6 Monitor processes previously identified as inefficient to confirm effectiveness of adjustments |
6. Evaluate organisational opportunities arising from disruption |
6.1 Identify business, market, and capability opportunities arising from disruptive event 6.2 Consult with relevant stakeholders to identify relevant business opportunities arising from disruptive event 6.3 Assess cost and benefits of opportunities using various modelling techniques 6.4 Seek approval of recommendations from required stakeholders 6.5 Document recommendations to pursue opportunities and distribute to key stakeholders according to organisational policies and procedures |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.
Skill |
Description |
Numeracy |
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Oral communication |
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Reading |
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Writing |
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Teamwork |
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Planning and organising |
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Problem solving |
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Technology |
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Unit Mapping Information
No equivalent unit. Newly created unit.
Links
Companion Volume Implementation Guide is found on VETNet - - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10