Release 

Comments 

Release 1

This version first released with the Business Services Training Package Version 8.0.

Newly created unit.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Assess organisational risk and vulnerability

1.1 Identify foreseeable and unforeseeable threats and causes of organisational disruption

1.2 Assess organisation’s market position and assess competitive landscape

1.3 Identify resources required to support organisation during disruptive events according to organisational policies and procedures

1.4 Assess alternative resources that could be used to support organisation during disruptive events

1.5 Assess organisational risk mitigation strategies suited to causes of organisational disruption

2. Evaluate likelihood of organisational disruption

2.1 Interview key stakeholders regarding organisational future threats and document findings according to organisational policies and procedures

2.2 Use secondary research methods to gather data on potential future threats

2.3 Assess likelihood of future threats based on primary and secondary information gathered

2.4 Analyse and identify potential internal and external sources of disruption to the organisation’s priorities, operations and environment

3. Analyse and document business opportunities that may come from disruptive event

3.1 Collect and document data on previous impacts of disruptive events on organisations and analyse organisational functional performance

3.2 Perform a competitor analysis and determine business growth opportunities

3.3 Consult with key stakeholders on potential opportunities within organisation

3.4 Assess available resources to pursue business opportunities

3.5 Document potential business opportunities from disruptive events according to organisational policies and procedures

4. Develop business response plan for disruptive events

4.1 Evaluate current scale and success of business performance indicators

4.2 Research different organisational methods to respond to disruptive events

4.3 Determine appropriate organisational responses to disruption and relevant risk mitigation strategies, accounting for associated regulatory and work health and safety (WHS) requirements

4.4 Develop a draft response based on findings

4.5 Distribute plan for stakeholder review

4.6 Update and finalise plan based on stakeholder feedback

4.7 Communicate plan to required personnel and store according to organisational policies and procedures

Skill 

Description 

Oral communication

• Asks questions and participates in discussions using listening and questioning to elicit views of others and to clarify and confirm understanding
• Presents information and opinions using language and non-verbal features appropriate to audience

Reading

• Identifies, analyses and evaluates a range of textual information to determine goals and objectives, options, opportunities and risks of disruptive events

Writing

• Creates texts using formats and language appropriate to audience and context

Teamwork

• Collaborates with different teams across organisation
• Plays a lead role in situations requiring effective collaboration, demonstrating high level conflict-resolution skills and ability to engage and motivate others

Initiative and enterprise

• Assesses opportunities to improve organisational policies and procedures to better support operations when faced with disruptive events

Planning and organising

• Systematically gathers and analyses required information and evaluates options in order to plan for organisational disruption
• Monitors and actively supports processes to ensure minimal disruption to organisation when experiencing disruptive event
• Plans for unexpected outcomes and implements creative responses to overcome challenges

Problem solving

• Contributes to continuous improvement of current work practices by applying basic principles of analytical and lateral thinking

Technology

• Uses digital applications to access, extract, organise, integrate and share relevant information

Release 

Comments 

Release 1

This version first released with the Business Services Training Package Version 8.0.

Newly created unit.