Release	Release date
1 1 (this release)	25/Jan/2022

CodeSort Table listing Training packages that include this unit by the Code column	TitleSort Table listing Training packages that include this unit by the Title column	Release
MEM - Manufacturing and Engineering	Manufacturing and Engineering	3.0,4.0
BSB - Business Services Training Package	Business Services Training Package	8.0

CodeSort Table listing Qualifications that include this unit by the Code column	TitleSort Table listing Qualifications that include this unit by the Title column	Usage Recommendation	Release
BSB40520 - Certificate IV in Leadership and Management	Certificate IV in Leadership and Management	Current	4
MEM40222 - Certificate IV in Boating Services	Certificate IV in Boating Services	Current	1
BSB50420 - Diploma of Leadership and Management	Diploma of Leadership and Management	Current	3
BSB40320 - Certificate IV in Entrepreneurship and New Business	Certificate IV in Entrepreneurship and New Business	Current	2
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CodeSort Table listing Skill sets that include this unit by the Code column	TitleSort Table listing Skill sets that include this unit by the Title column	Usage Recommendation	Release
BSBSS00133 - Organisational Disruption Support Skill Set	Organisational Disruption Support Skill Set	Current	1
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Scheme	Code	Classification value
ASCED Module/Unit of Competency Field of Education Identifier	080399	Business And Management, N.e.c.

Scheme	Code	Classification value	Start date	End date
ASCED Module/Unit of Competency Field of Education Identifier	080399	Business And Management, N.e.c.	27/Apr/2022

Unit of competency

Modification History

Release

Comments

Release 1

This version first released with the Business Services Training Package Version 8.0.

Newly created unit.

Application

This unit describes the skills and knowledge required to support an organisation’s response to a range of disruptive events. This includes identifying the nature and scope of a disruptive event and its impact, supporting the implementation of resources and training to minimise disruption, and evaluating the response.

The unit covers supporting responses to an ‘organisational disruption’ characterised as a significant disturbance to the operations of an organisation or work area caused by a ‘disruptive event’. Disruptive events may be internal or external to the organisation and may or may not be foreseeable. These events impact on a range of industries and settings and include public health risks (such as epidemics and pandemics), natural disasters (such as floods and bushfires), public inquiries and litigation.

The unit applies to individuals who provide support within an organisation or a team in providing a response to disruptive events in an organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Business Competence - Business Operations

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify disruptive events and their impact on organisation	1.1 Identify real or potential internal or external event that may contribute to organisational disruption and assess its risk to business according to organisational policies and procedures 1.2 Identify existing organisational policies and procedures that address identified internal or external business risk 1.3 Analyse possible future risk to organisation or work area and the potential disruption they would present
2. Assess extent of organisational disruption	2.1 Identify areas of organisation directly impacted by disruptive event according to organisational policies and procedures 2.2 Identify relevant personnel impacted by disruptive event 2.3 Identify impacts of disruptive event on broader workplace 2.4 Consult with relevant stakeholders to identify extent of disruption on workplace according to organisational policies and procedures
3. Assist in organisational response to disruption	3.1 Assist in implementing resources and risk mitigation strategies required to minimise impact of disruption to organisation according to organisational policies and procedures, legislative requirements, and work health and safety (WHS) requirements 3.2 Support implementation of training needed to prevent similar disruptive events occurring in the future according to organisational policies and procedures 3.3 Support organisational communications activities as required 3.4 Document support provided according to organisational policies and procedures and legislative requirements
4. Evaluate organisational response to disruption	4.1 Document actions taken in response to disruptive event according to organisational policies and procedures 4.2 Assess effectiveness of each action taken according to organisational policies and procedures 4.3 Identify additional action required moving forward 4.4 Document recommendations for future disruptive events faced by organisation 4.5 Communicate outcomes of organisational response to key stakeholders

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill	Description
Oral communication	Participates in discussions using listening and questioning to elicit the views of others and to clarify and confirm understanding Presents information and opinions using language and non-verbal features appropriate to audience
Reading	Critically evaluates and applies content from a range of at times structurally complex texts, including relevant organisational policies and procedures
Problem solving	Analyses information to make decisions, involving others when appropriate Uses formal and informal processes to monitor implementation of decisions and reflect on outcomes
Self-management	Identifies, analyses and evaluates own response to disruption, determining successes and failures
Teamwork	Collaborates and consults with others to achieve shared goals in responding to organisational disruption Cooperates with others as part of organisational response and contributes to specific activities requiring joint responsibility and accountability
Planning and organising	Monitors and actively supports processes and development activities in response to disruption Plans for unexpected outcomes and implements creative responses to overcome challenges
Technology	Uses digital applications to access, extract, organise, integrate and share relevant information

Unit Mapping Information

No equivalent unit. Newly created unit.

Links

Companion Volume Implementation Guide is found on VETNet - - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment requirements

Modification History

Release

Comments

Release 1

This version first released with the Business Services Training Package Version 8.0.

Newly created unit.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

support an organisational response to at least one disruptive event and evaluate the effectiveness of the response.

In the course of the above, the candidate must:

comply with legislative requirements applicable to disruptive event
adhere to organisational policies and procedures applicable to disruptive event.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

types of organisational disruptive events, including:

public health risks, including epidemics and pandemics
environmental changes and natural disasters
economic and geopolitical disruption
civil unrest
cyber threats
terrorist attacks
operational disruption, including mergers or acquisitions, litigation, operational transformation and technological developments

types of internal and external business risks that may contribute to organisational disruption, including:

strategic risks
compliance risks
financial risks
workplace health and safety risks
operational risks

areas of organisation that may be impacted by disruptive events, including:

supply chain and operations
personnel
customer demands
workplace health and safety
data
organisational culture

key resources required to respond to disruption, including:

employees
financial modelling and outlooks
reskilling and upskilling techniques
organisational technology and tools
organisational policies and procedures

organisational policies and procedures required to respond to disruptive events, including those relating to:

risk assessment
required documentation
training methods and materials
evaluation methods to assess effectiveness of organisational responses

legislative requirements associated with responding to disruptive events
key features of organisational crisis management plan
work health and safety (WHS) requirements associated with responding to disruptive events.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

legislative requirements and organisational policies and procedures required to demonstrate performance evidence
case studies and, where possible, real situations
opportunities for interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Unit of competency details

BSBOPS407X - Support organisational response to disruption (Release 1)

Summary

Training packages that include this unit

Qualifications that include this unit

Skill sets that include this unit

Classifications

Classification history

Content

Unit of competency

Modification History

Application

Unit Sector

Elements and Performance Criteria

Foundation Skills

Unit Mapping Information

Links

Assessment requirements

Modification History

Performance Evidence

Knowledge Evidence

Assessment Conditions

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