Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify roles within an organisation

1.1 Identify core functions and structure of organisation

1.2 Describe relationships between organisation, its stakeholders and other organisations or entities

1.3 Assess the relationships and overlapping roles between committee and board members, and staff within an organisation

1.4 Identify differences between roles of governance and management

2. Work within structure of the organisation

2.1 Perform designated governance duties

2.2 Follow agreed decision making processes

2.3 Manage real and perceived conflict of interest issues associated with competing roles and responsibilities

2.4 Follow confidentiality policies, procedures and requirements

3. Follow legal requirements

3.1 Comply with legislative requirements that apply to organisational governance duties

3.2 Comply with relevant aspects of corporation law and terms and conditions of funding agreements

3.3 Adhere to the constitution of the organisation while undertaking workplace responsibilities

4. Monitor operations

4.1 Identify and analyse outcomes for each operational area

4.2 Use information provided to review effectiveness and efficiency of operations and associated policy

4.3 Suggest changes to operations or policy, where required

Skill 

Description 

Reading

• Gathers, interprets and analyses information relating to core functions of the organisation, such as organisational goals, standards and values

Writing

• Develops material for a specific audience using clear and detailed language to convey explicit information, requirements and recommendations

Oral communication

• Participates in a verbal exchange of ideas and clearly articulates requirements using language, tone and syntax appropriate to audience and environment
• Uses active listening and questioning skills to confirm understanding

Enterprise and initiative

• Understands nature and purpose of own role and associated responsibilities and how it contributes to the work of others in immediate work context
• Adheres to legal and regulatory responsibilities related to own work
• Recognises and follows explicit and implicit protocols and meets expectations associated with own role

Teamwork

• Collaborates with others to achieve joint outcomes, playing an active role in facilitating group interaction, influencing direction and taking a leadership role on occasion
• Follows accepted communication practices and protocols, adjusting personal communication style in response to the values, beliefs and cultural expectations of others

Planning and organising

• Takes responsibility for planning and organising own workload, identifying ways of sequencing and combining elements for greater efficiency and considering how to link to work of others
• Takes responsibility for outcomes of routine decisions related to own role

Problem solving

• Understands when to take responsibility for solving problems and when to consult with others

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.