Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 2.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish metrics for user experience

1.1 Identify and review relevant client or organisational requirements for user experience

1.2 Research and document user expectations

1.3 Prepare key observable and measurable criteria for effective user experiences

1.4 Establish systems and processes to collect data on user experiences

1.5 Recognise and design experiences within current legislation, regulation and organisational policy

2. Specify interaction design

2.1 Specify and prioritise features and information critical to the user interaction

2.2 Identify preferred technologies and platforms best suited to the interaction and user needs

2.3 Define interaction patterns relevant to the context

2.4 Establish interface behaviour relevant to the product, brand or organisation for identified platforms

2.5 Provide designs to achieve consistent and intuitive experiences

3. Design user interfaces

3.1 Assess and evaluate existing user interfaces against design requirements

3.2 Prepare site, application maps and content inventory

3.3 Storyboard user transactions, navigation, access and egress options

3.4 Prepare and review wireframes and mock-ups of user journeys across the relevant technologies and platforms

4.Test design

4.1 Establish an actual, prototype or virtualised test environment

4.2 Model expected user behaviours against specified user stories

4.3 Incorporate real-time user feedback where appropriate

4.4 Revise metrics, interaction and interface designs based on testing to better meet requirements

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.2, 1.5, 3.1, 3.4

• Identifies, analyses and evaluates complex textual information to determine organisational, legislative and regulatory requirements, as well as trends and user expectations

Writing

1.2-1.4, 1.5, 2.1-2.3, 2.5, 3.1-3.4

• Researches, plans and prepares documentation using format and language appropriate to context, organisational requirements and audience
• Uses graphical representations and mapping to enable holistic visualisations of complex systems

Numeracy

1.4, 3.2, 4.4

• Establishes data systems and graphical schematics to capture, monitor, measure and test the user experience

Navigate the world of work

1.1, 1.5, 3.1

• Develops, monitors and modifies organisational policies and procedures in accordance with legislative requirements and organisation goals

Interact with others

2.5

• Selects and uses appropriate conventions and protocols when communicating with internal and external stakeholders to seek or share information

Get the work done

1.1-1.5, 2.1-2-5, 3.1-3.4, 4.1-4.4

• Plans and organises information and complex tasks in a logical sequence, effectively managing workload
• Makes decisions by systematically analysing information, identifying and evaluating options against set criteria, and choosing most appropriate option
• Uses understanding of digital world to create effective, relevant, user experiences

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBMKG524 Design effective user experiences

Not applicable

New unit

No equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 2.0.