Unit of competency details

BSBMGT608 - Manage innovation and continuous improvement (Release 1)


Usage recommendation:
Supersedes and is equivalent to BSBMGT608C - Manage innovation and continuous improvementUpdated to meet Standards for Training Packages 24/Mar/2015

Release Status:
ReleaseRelease date
1 1 (this release) 25/Mar/2015

Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
SIT - Tourism, Travel and Hospitality Training PackageTourism, Travel and Hospitality Training Package 1.0-1.2 
RII - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 2.0-4.1 
PPM - Pulp & Paper Manufacturing Industry Training PackagePulp & Paper Manufacturing Industry Training Package 1.0-2.0 
ICT - Information and Communications TechnologyInformation and Communications Technology 1.0-5.0 
ICP - Printing and Graphic ArtsPrinting and Graphic Arts 1.0-4.0 
HLT - HealthHealth 2.0-4.2 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-4.0 
DEF - Defence Training PackageDefence Training Package 1.0-2.3 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0-4.1 
CHC - Community ServicesCommunity Services 2.0-3.1 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-6.0 

Qualifications that include this unit

SIT60216 - Advanced Diploma of Event ManagementAdvanced Diploma of Event Management
RII60715 - Advanced Diploma of Surface Coal Mining ManagementAdvanced Diploma of Surface Coal Mining Management
RII60615 - Advanced Diploma of Civil ConstructionAdvanced Diploma of Civil Construction1-2 
RII60515 - Advanced Diploma of Civil Construction DesignAdvanced Diploma of Civil Construction Design1-2 
RII60315 - Advanced Diploma of Underground Coal Mining ManagementAdvanced Diploma of Underground Coal Mining Management1-2 
RII60215 - Advanced Diploma of Extractive Industries ManagementAdvanced Diploma of Extractive Industries Management
RII60115 - Advanced Diploma of Metalliferous MiningAdvanced Diploma of Metalliferous Mining
RII50515 - Diploma of Civil Construction DesignDiploma of Civil Construction Design1-3 
PPM50116 - Diploma of Pulp and Paper Process ManagementDiploma of Pulp and Paper Process Management1-2 
ICT60315 - Advanced Diploma of Information Technology Business AnalysisAdvanced Diploma of Information Technology Business Analysis
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Accredited courses that have this unit in the completion mapping


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  30/Jul/2015 
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Unit Of competency

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.


This unit describes the skills and knowledge required to sustain and develop an environment in which continuous improvement, innovation and learning are promoted and rewarded.

It applies to people with managerial responsibilities who aim to build a better and more effective work environment. Continuous improvement and innovation have links with the model of the learning organisation and people working at this level play an important role in building the culture, values and attitudes of the organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Management

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Review programs, systems and processes

1.1 Establish strategies to monitor and evaluate performance and sustainability of key systems and processes

1.2 Undertake detailed analyses of supply chains, and operational, product and service delivery systems

1.3 Identify performance measures, and assessment tools and techniques, and evaluate their effectiveness

1.4 Analyse performance reports and variance from plans for key result areas of the organisation

1.5 Identify and analyse changing trends and opportunities relevant to the organisation

1.6 Seek advice from specialists, where appropriate, to identify technology and electronic commerce opportunities

2. Develop options for continuous improvement

2.1 Brief groups on performance improvement strategies and innovation as an essential element of competition

2.2 Foster creative climate and organisational learning by promoting interaction within and between work groups

2.3 Encourage, test and recognise new ideas and entrepreneurial behaviour where successful

2.4 Accept failure of an idea during trialling and recognise, celebrate and embed success into systems

2.5 Undertake risk management and cost-benefit analysis for each option or idea approved for trial

2.6 Approve innovations through agreed organisational processes

3. Implement innovative processes

3.1 Promote continuous improvement and sustainability as essential to doing business

3.2 Address the impact of change and consequences for people and implement transition plans

3.3 Ensure objectives, timeframes, measures and communication plans are in place to manage implementation

3.4 Implement contingency plans in the event of non-performance

3.5 Follow up failure by prompt investigation and analysis of causes and manage emerging challenges and opportunities effectively

3.6 Ensure that learnings from activities are captured and managed to inform future work

3.7 Regularly evaluate continuous improvement systems and processes

3.8 Communicate costs and benefits of innovations and improvements to relevant groups and individuals

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.


Performance Criteria 




  • Plans and implements strategies to review and improve own performance


1.1-1.5, 2.5, 2.6, 3.2-3.5, 3.7

  • Analyses, evaluates and integrates facts and ideas to construct meaning from a range of text types


1.1-1.5, 2.1, 2.5, 3.2, 3.3, 3.5, 3.6, 3.7, 3.8

  • Integrates information and ideas from a range of sources, utilising appropriate support materials
  • Communicates complex relationships between ideas and information, matching style of writing to purpose and audience

Oral Communication

1.6, 2.1-2.4, 3.1, 3.5, 3.8

  • Participates in a variety of spoken exchanges with co-workers and stakeholders when developing options and implementing the continuous improvement plan


1.1-1.5, 2.5, 3.3

  • Selects and interprets mathematical information to analyse performance
  • Performs calculations required to establish timeframes, cost-benefits and measures for continuous improvement and innovation processes

Navigate the world of work


  • Adheres to organisational policies and procedures and considers own role in terms of its contribution to broader goals of the work environment

Interact with others

1.6, 2.1-2.4, 3.1, 3.5, 3.8

  • Recognises the importance of taking audience, purpose and contextual factors into account when making decisions about what to communicate, with whom, why and how
  • Recognises the importance of building rapport to establish positive and effective working relationships
  • Collaborates with others to achieve joint outcomes, playing an active role in encouraging innovation and facilitating effective group interaction

Get the work done

1.1, 1.2, 1.3, 1.5, 1.6, 2.3, 2.4, 2.5, 3.1, 3.2, 3.3, 3.4, 3.5, 3.7

  • Plans, organises, implements or reviews organisational strategies, systems and processes
  • Applies problem-solving processes to identify risks, evaluate options and determine solutions
  • Uses lateral and analytical thinking to evaluate options against needs, resources and constraints before making decisions
  • Facilitates a climate in which creativity and innovation are accepted as an integral part of achieving outcomes
  • Recognises that the current way is only one way of doing something and explores possibilities that challenge current approaches
  • Actively identifies systems, devices and applications with potential to meet current and or future needs, with the help of specialists

Unit Mapping Information

Code and title 

current version 

Code and title 

previous version 


Equivalence status 

BSBMGT608 Manage innovation and continuous improvement

BSBMGT608C Manage innovation and continuous improvement

Updated to meet Standards for Training Packages

Equivalent unit


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10


Assessment requirements

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • analyse and evaluate systems and performance in key areas of the organisation and identify opportunities for improvement, seeking advice from experts as appropriate
  • promote the value of creativity, innovation and sustainability and recognise successes
  • support the testing and trialling of new ideas and undertake risk management and cost-benefit analysis for options
  • plan for and implement improvements using organisation’s processes for approvals, project management and change management
  • facilitate effective contributions to and communications about continuous improvement and innovation
  • capture insights, experiences and ideas for improvements and incorporate them into the organisation’s knowledge management systems and future planning.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • outline cost-benefit analysis methods
  • describe creativity and innovation theories and concepts
  • list organisational learning principles
  • identify quality management and continuous improvement theories
  • describe relevant risk management concepts
  • outline relevant sustainability practices.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

  • relevant workplace documentation and resources
  • case studies and, where possible, real situations
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10