Release 

Comments 

Version 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate organisational mission and goals

1.1 Clarify objectives, values and standards in accordance with organisation’s strategic direction

1.2 Establish linkages between organisational objectives, values and standards and the responsibilities of relevant groups and individuals

1.3 Ensure media and language used is appropriate to individuals and group circumstances

1.4 State clear expectations of internal groups and individuals and explain in a manner which builds commitment to the organisation

1.5 Address expectations of the organisation

1.6 Investigate incidents promptly and communicate results clearly to relevant groups and individuals

2. Influence groups and individuals

2.1 Build trust, confidence and respect of diverse groups and individuals through positive role modelling and effective communication and consultation

2.2 Embrace, resource and effectively implement improvements to organisational and workplace culture

2.3 Demonstrate understanding of the global environment and new technology in work activities

2.4 Ensure actions convey flexibility and adaptability to change and accessibility

2.5 Ensure consultation and participation in decision making occurs with relevant groups and individuals where appropriate

2.6 Ensure decision making takes into account needs and expectations of both internal and external groups

2.7 Ensure decision making occurs in accordance with risk management plans for all options, and within appropriate timeframes

2.8 Ensure that the organisation is represented positively in the media and community

3. Build and support teams

3.1 Assign accountabilities and responsibilities to teams consistent with their competencies and operational plans

3.2 Ensure teams are resourced to allow them to achieve their objectives

3.3 Empower teams and individuals through effective delegation and support for their initiatives

3.4 Create and maintain a positive work environment

3.5 Encourage teams and individuals to develop innovative approaches to the performance of work

4. Demonstrate personal and professional competence

4.1 Model ethical conduct in all areas of work and encourage others to adopt business ethics

4.2 Adapt appropriate interpersonal and leadership styles to meet particular circumstances and situations

4.3 Set and achieve personal objectives and work program outcomes

4.4 Ensure self-performance and professional competence is continuously improved through engagement in a range of professional development activities

4.5 Participate regularly in industry/professional networks and groups

Skill 

Performance Criteria 

Description 

Learning

4.3, 4.4, 4.5

• Actively looks for and accepts ways to maintain and improve own skills and knowledge

Reading

1.2, 1.3, 1.6, 2.7, 4.4, 4.5

• Evaluates and integrates facts and ideas to construct meaning from a range of text types

Writing

1.1, 1.2, 1.3, 1.4, 1.6, 3.1, 4.3

• Records and reports key information related to the outcomes of the job to interact effectively and appropriately with the team
• Researches, plans and prepares documentation using format and language appropriate to the audience

Oral Communication

1.1, 1.2, 1.4, 1.5, 1.6, 2.1, 2.5, 3.1, 3.3, 3.4, 3.5, 4.1, 4.2

• Participates in a variety of spoken exchanges with clients, co-workers and stakeholders using structure and language appropriate to context and audience

Navigate the world of work

1.1, 1.2, 1.5, 1.6, 2.8, 3.1, 4.1

• Works autonomously making high level decisions related to the achievement of organisational goals
• Reflects on designation of roles and responsibilities and how everyone’s role contributes to broader organisational goals
• Appreciates the implications of ethical and other organisational responsibilities in carrying out own role

Interact with others

1.3, 1.4, 1.6, 2.1, 2.4, 3.1, 3.3, 3.4, 3.5, 4.1, 4.2

• Demonstrates sophisticated control over oral, visual and/or written formats, drawing on a range of communication practices to achieve goals
• Identifies strengths and limitations of own interpersonal skills and addresses areas that would benefit from further development
• Recognises the importance of building rapport in order to establish effective working relationships and inspire trust and confidence
• Collaborates and cooperates with others, playing an active role in leading and facilitating effective group interaction and influencing direction
• Facilitates a climate in which others feel comfortable to identify, explore and build on a variety of perspectives in order to achieve shared outcomes

Get the work done

1.1, 1.2, 1.6, 2.2-2.7, 3.1, 3.2, 3.5

• Accepts responsibility for planning and sequencing complex tasks and workload of self and others, negotiating key aspects with others taking into account capabilities, efficiencies and effectiveness
• Applies problem solving processes to identify risks, evaluate options and determine solutions
• Facilitates a climate in which creativity and innovation are accepted as an integral part of achieving outcomes
• Actively identifies systems, devices and applications with potential to meet current and/or future needs

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBMGT605 Provide leadership across the organisation

BSBMGT605B Provide leadership across the organisation

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Version 1

This version first released with BSB Business Services Training Package Version 1.0.