Mapping	Notes	Date
Is superseded by BSBAUD601 - Establish and manage compliance management systems		18/Oct/2020

Release	Release date
1 1 (this release)	25/Mar/2015

CodeSort Table listing Training packages that include this unit by the Code column	TitleSort Table listing Training packages that include this unit by the Title column	Release
BSB - Business Services Training Package	Business Services Training Package	1.0-1.2,2.0-3.0,4.0-6.1

CodeSort Table listing Qualifications that include this unit by the Code column	TitleSort Table listing Qualifications that include this unit by the Title column	Usage Recommendation	Release
BSB51915 - Diploma of Leadership and Management	Diploma of Leadership and Management	Superseded	1-2
BSB51918 - Diploma of Leadership and Management	Diploma of Leadership and Management	Superseded	1-4
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CodeSort Table listing Accredited courses that have this unit in the completion mapping by the Code column	TitleSort Table listing Accredited courses that have this unit in the completion mapping by the Title column	Status
10844NAT - Diploma of Agritourism Operations	Diploma of Agritourism Operations	Current

Scheme	Code	Classification value
ASCED Module/Unit of Competency Field of Education Identifier	080317	Quality Management

Scheme	Code	Classification value	Start date	End date
ASCED Module/Unit of Competency Field of Education Identifier	080317	Quality Management	30/Jul/2015

Unit of competency

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to plan, implement and review a quality assurance program for an organisation's products, processes or services. It covers determining the organisation's quality assurance objectives and defining product quality standards based on the needs of the customer.

It applies to individuals in any sector or type of organisation who take an active role in managing people, procedures or processes to achieve an organisation’s quality objectives. At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem-solving and decision-making strategies.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership - Management

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Determine quality assurance objectives for the enterprise	1.1 Assess the future market requirements for quality assured products 1.2 Determine premiums for quality assurance 1.3 Assess strategic benefits of quality assurance
2. Plan the quality assurance program and develop implementation strategies	2.1 Analyse information about customer needs to define product quality standards 2.2 Audit current status of products and operations 2.3 Evaluate and cost industry quality assurance options 2.4 Document required processes and practices in the quality assurance program manual 2.5 Prepare an implementation plan
3. Implement the quality assurance program	3.1 Document instructions to meet task and process requirements 3.2 Establish and implement contractor and staff training 3.3 Take account of people's social, cultural and ethnic backgrounds in communications 3.4 Introduce changes to processes and practices to support quality assurance 3.5 Establish processes to monitor and verify product quality 3.6 Introduce systems to record information and data on quality 3.7 Validate instructions under operating conditions 3.8 Analyse and resolve issues and problems
4. Review the quality assurance program	4.1 Establish reporting formats 4.2 Implement mechanisms for gaining feedback 4.3 Prepare for quality assurance audits

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill	Performance Criteria	Description
Reading	1.1-1.3	Sources, analyses and interprets textual information and technical data required to plan, implement and review a strategic initiative
Writing	2.1, 2.4, 2.5, 3.1, 3.4, 4.1, 4.2	Researches, plans and prepares proposals, reports, instructions and other supporting documentation for relevant stakeholders incorporating appropriate vocabulary, grammatical structure and conventions
Numeracy	2.3	Selects and uses familiar mathematical techniques to determine costs associated with strategic decisions
Interact with others	3.3	Selects and uses appropriate conventions and protocols when communicating with diverse stakeholders
Get the work done	1.1-1.3, 2.1, 2.2, 2.3, 3.2, 3.4-3.8, 4.1-4.3	Takes responsibility for planning effective strategies, sequencing and prioritising tasks to achieve required outcomes Develops, implements and monitors plans and processes to ensure effectiveness of strategy and implementation Applies problem solving processes, evaluates options and determines solutions

Range of Conditions

This section specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

A quality assurance program can focus on any combination of the organisation's:

products
services
processes.

Unit Mapping Information

Code and title

current version

Code and title

previous version

Comments

Equivalence status

BSBMGT521 Plan, implement and review a quality assurance program

Not applicable

New unit

No equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment requirements

Modification History

Release	Comments
Release 1	This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

determine quality assurance objectives for the organisation based on analysis of the market context and strategic benefits
identify and analyse information to define quality standards for products, services or processes including:

feedback and/or other information reflecting customer needs
current status of products and operations

plan for and implement the quality assurance program including:

evaluating options
communicating effectively about quality assurance with people from diverse social cultural and ethnic backgrounds
providing training to contractors and staff
introducing changes to existing processes and practices to support quality
establishing processes to monitor and verify quality
developing and validating manuals and instructions
establishing record systems and maintaining records

review the quality assurance program.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe the influence of market projections and customer requirements on quality assurance objectives
describe the influence of organisational culture and values on quality assurance objectives
outline the processes and sources of information used to identify market projections and customer requirements
explain change management techniques that can support the implementation of the quality assurance program.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

workplace documentation and resources
case studies and, where possible, real situations
interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Unit of competency details

BSBMGT521 - Plan, implement and review a quality assurance program (Release 1)

Summary

Training packages that include this unit

Qualifications that include this unit

Accredited courses that have this unit in the completion mapping

Classifications

Classification history

Content

Unit of competency

Modification History

Application

Unit Sector

Elements and Performance Criteria

Foundation Skills

Range of Conditions

Unit Mapping Information

Links

Assessment requirements

Modification History

Performance Evidence

Knowledge Evidence

Assessment Conditions

Links

Reports

Resources

More

Using training.gov.au

Acknowledgement of Country