Unit of competency details

BSBMGT516A - Facilitate continuous improvement (Release 1)


Usage recommendation:
Is superseded by and equivalent to BSBMGT516B - Facilitate continuous improvement 21/Dec/2010

ReleaseRelease date
1 1 (this release) 18/Apr/2008

Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
ICP10 - Printing and Graphic ArtsPrinting and Graphic Arts 1.0 
PUA00 - Public Safety Training PackagePublic Safety Training Package 8.1 
FNS10 - Financial Services Training PackageFinancial Services Training Package 1.0-4.0 
CPP07 - Property Services Training PackageProperty Services Training Package 7.0-14.3 
AUR05 - Automotive Industry Retail, Service and Repair Training PackageAutomotive Industry Retail, Service and Repair Training Package 3.0-4.0 
WRH06 - Hairdressing Training PackageHairdressing Training Package 2.2 
ICA05 - Information and Communications Technology Training PackageInformation and Communications Technology Training Package 3.1 
PSP04 - Public Sector Training PackagePublic Sector Training Package 4.1 
RII09 - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 2.0-3.2 
CUS09 - MusicMusic 1.1 
TAE10 - Training and EducationTraining and Education 1.0 
DEF12 - Defence Training PackageDefence Training Package 1.0,2.0 
CUV03 - Visual Arts, Craft and Design Training PackageVisual Arts, Craft and Design Training Package 3.0 
SIT07 - Tourism, Hospitality and Events Training PackageTourism, Hospitality and Events Training Package 2.3-3.0 
CUE03 - Entertainment Training PackageEntertainment Training Package 3.1-3.2 
FDF10 - Food ProcessingFood Processing 1.0 
SIR07 - Retail Services Training PackageRetail Services Training Package 1.3 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
AUR50105 - Diploma of Automotive ManagementDiploma of Automotive ManagementSuperseded1-2 
AUR40105 - Certificate IV in Automotive ManagementCertificate IV in Automotive ManagementSuperseded1-2 
PSP51104 - Diploma of Government (Management)Diploma of Government (Management)Superseded
CUV60103 - Advanced Diploma of Arts ManagementAdvanced Diploma of Arts ManagementDeleted
RII50309 - Diploma of Minerals ProcessingDiploma of Minerals ProcessingSuperseded1-3 
ICP50110 - Diploma of Printing and Graphic Arts (Digital Production)Diploma of Printing and Graphic Arts (Digital Production)Superseded
FNS50910 - Diploma of Banking Services ManagementDiploma of Banking Services ManagementSuperseded1-2 
FNS51811 - Diploma of Financial ServicesDiploma of Financial ServicesSuperseded
RII50909 - Diploma of Underground Coal Mining ManagementDiploma of Underground Coal Mining ManagementSuperseded
FNS50411 - Diploma of ConveyancingDiploma of ConveyancingSuperseded1-2 
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  25/Jul/2008 
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Modification History

Not Applicable

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

This unit applies to managers who take an active role in managing the continuous improvement process in order to achieve the organisation's objectives. Particularly where managers are closely associated with the creation and delivery of products and services, they play an important part in influencing the ongoing development and betterment of the organisation.

At this level, work will normally be carried out within complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

Licensing/Regulatory Information

Not Applicable


Not Applicable

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria



1. Lead continuous improvement systems and processes

1.1. Develop strategies  to ensure that team members are actively encouraged and supported to participate in decision making processes, and to assume responsibility and exercise initiative as appropriate

1.2. Establish systems  to ensure that the organisation's continuous improvement processes  are communicated to all stakeholders 

1.3. Develop effective mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation's continuous improvement processes

2. Monitor and adjust performance strategies

2.1. Develop strategies to ensure that systems and processes are used to monitor operational progress  and to identify ways in which planning and operations could be improved

2.2. Adjust and communicate strategies to all stakeholders according to organisational procedures

3. Manage opportunities for further improvement

3.1. Establish processes to ensure that team members are informed of outcomes of continuous improvement efforts

3.2. Ensure processes include documentation of work team performance  to aid the identification of further opportunities for improvement

3.3. Consider areas identified for further improvement when undertaking future planning

Required Skills and Knowledge

This section describes the skills and knowledge required for this unit.

Required skills 

  • innovation and lateral thinking skills to design better ways for achieving work outcomes
  • leadership skills to gain the confidence and trust of others
  • communication skills to communicate opportunities for improvement, and to coach and mentor staff.

Required knowledge 

  • continuous improvement models
  • quality systems.

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

  • examples of strategies and approaches to improve work outcomes or organisational functioning
  • methods for monitoring performance and customer service
  • knowledge of continuous improvement models.

Context of and specific resources for assessment 

Assessment must ensure:

  • access to appropriate documentation and resources normally used in the workplace.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • analysis of responses to case studies and scenarios
  • assessment of written reports
  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • observation of presentations
  • oral or written questioning to assess knowledge of quality systems
  • review of strategies developed to ensure that team members are actively encouraged and supported to participate in decision making processes, and to assume responsibility and exercise initiative
  • evaluation of how customer service strategies were communicated to all stakeholders
  • review of documentation outlining work team performance.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

  • other units from the Diploma of Management.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Strategies  may refer to:

  • clarification of roles and expectations
  • communication devices and processes, such as intranet and email communication systems, to facilitate input into workplace decisions
  • long-term or short-term plans factoring in opportunities for team input
  • mentoring and 'buddy' systems to support team members to participate in decision making
  • performance plans
  • reward/recognition programs for high performing staff
  • training and development activities

Systems  may refer to:

  • forums, meetings
  • newsletters and reports
  • policies and procedures
  • web-based communication devices

Continuous improvement processes  may include:

  • cyclical audits and reviews of workplace, team and individual performance
  • evaluations and monitoring of effectiveness
  • modifications and improvements to systems, processes, services and products
  • policies and procedures which allow an organisation to systematically review and improve the quality of its products, services and procedures
  • seeking and considering feedback from a range of stakeholders

Stakeholders  may include:

  • business or government contacts
  • funding bodies
  • individuals within the work team
  • internal and external contacts
  • organisation's clients and customers
  • professional associations
  • senior management and board members
  • unions/employee groups

Operational progress  may refer to:

  • customer service indicators
  • occupational health and safety indicators
  • productivity gains
  • success in meeting agreed goals and performance indicators

Documentation of work team performance  may include:

  • annotated performance plans
  • quantitative data such as production figures
  • recommendations for improvement
  • records and reports

Unit Sector(s)

Management and Leadership - Management