Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Lead continuous improvement systems and processes

1.1 Develop strategies to ensure that team members are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative as appropriate

1.2 Establish systems to ensure that the organisation’s continuous improvement processes are communicated to stakeholders

1.3 Ensure that change and improvement processes meet sustainability requirements

1.4 Develop effective mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation’s continuous improvement processes

1.5 Ensure that insights and experiences from business activities are captured and accessible through knowledge management systems

2. Monitor and adjust performance strategies

2.1 Develop strategies to ensure that systems and processes are used to monitor operational progress and to identify ways in which planning and operations could be improved

2.2 Adjust and communicate strategies to stakeholders according to organisational procedures

3. Manage opportunities for further improvement

3.1 Establish processes to ensure that team members are informed of outcomes of continuous improvement efforts

3.2 Ensure processes include recording of work team performance to assist in identifying further opportunities for improvement

3.3 Consider areas identified for further improvement when undertaking future planning

Skill 

Performance Criteria 

Description 

Reading

1.2, 1.3, 1.4, 1.5, 2.1, 2.2, 3.3

• Identifies and extracts relevant information from a range of complex texts
• Locates, interprets and analyses workplace documentation to gather information relating to continuous improvement

Writing

1.1, 1.2, 1.4, 1.5, 2.1, 2.2, 3.1-3.3

• Develops complex texts related to continuous improvement processes according to organisational requirements
• Ensures the vocabulary, grammatical structures and conventions are appropriate for the context and target audience

Oral Communication

1.1, 1.2, 1.4, 2.2

• Presents information to a range of audiences using appropriate structure and language
• Listens and comprehends information from a variety of spoken exchanges with clients, co-workers and other stakeholders
• Confirms understanding through questioning and active listening

Navigate the world of work

1.1-1.3, 2.1, 2.2

• Develops strategies to enable compliance with legislative requirements and achievement of the organisation’s goals
• Monitors adherence to organisational policies, procedures and protocols and considers own role in terms of its contribution to broader goals of the work environment

Interact with others

1.1, 1.2, 1.4, 2.2

• Identifies and uses appropriate conventions and protocols when communicating with colleagues and external stakeholders
• Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction and influencing direction

Get the work done

1.1, 1.2, 1.4, 1.5, 2.1, 3.1, 3.2, 3.3

• Takes responsibility for developing, implementing and monitoring systems and processes to achieve organisational outcomes
• Uses analytical and lateral thinking to review current practices and develop ideas for improvement
• Reflects on the ways in which digital systems and tools are used, or could be used, to achieve work goals

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBMGT516 Facilitate continuous improvement

BSBMGT516C Facilitate continuous improvement

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.