Unit of competency details

BSBMGT516 - Facilitate continuous improvement (Release 1)


ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2015

Usage recommendation:
Supersedes and is equivalent to BSBMGT516C - Facilitate continuous improvementUpdated to meet Standards for Training Packages 24/Mar/2015

Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
TLI - Transport and Logistics Training PackageTransport and Logistics Training Package 1.0-3.1 
RII - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 2.0 
NWP - National Water Training PackageNational Water Training Package 1.0 
ICP - Printing and Graphic ArtsPrinting and Graphic Arts 1.0-2.0 
HLT - HealthHealth 2.0-4.0 
FWP - Forest and Wood Products Training PackageForest and Wood Products Training Package 2.0,3.0 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-3.0 
DEF - Defence Training PackageDefence Training Package 2.0 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0,3.0 
CSC - Correctional Services Training PackageCorrectional Services Training Package 1.0-1.1 
CPP07 - Property Services Training PackageProperty Services Training Package 14.4-14.5 
CHC - Community ServicesCommunity Services 2.0,3.0 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-2.0 
AVI - Aviation Training PackageAviation Training Package 3.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
TLI50515 - Diploma of Deployment LogisticsDiploma of Deployment Logistics 
TLI50415 - Diploma of LogisticsDiploma of Logistics 1-3 
TLI50215 - Diploma of Materiel LogisticsDiploma of Materiel Logistics 
RII50915 - Diploma of Underground Coal Mining ManagementDiploma of Underground Coal Mining Management 
RII50415 - Diploma of Civil Construction ManagementDiploma of Civil Construction Management 
RII50315 - Diploma of Minerals ProcessingDiploma of Minerals Processing 
RII50215 - Diploma of Underground Metalliferous Mining ManagementDiploma of Underground Metalliferous Mining Management 
RII50115 - Diploma of Surface Operations ManagementDiploma of Surface Operations Management 
NWP50715 - Diploma of Water Industry OperationsDiploma of Water Industry Operations 
ICP50115 - Diploma of Printing and Graphic ArtsDiploma of Printing and Graphic Arts 1-2 
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  30/Jul/2015 
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Unit Of competency

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.


This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.

It applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives.

At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem-solving and decision-making strategies.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and leadership – Management

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Lead continuous improvement systems and processes

1.1 Develop strategies to ensure that team members are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative as appropriate

1.2 Establish systems to ensure that the organisation’s continuous improvement processes are communicated to stakeholders

1.3 Ensure that change and improvement processes meet sustainability requirements

1.4 Develop effective mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation’s continuous improvement processes

1.5 Ensure that insights and experiences from business activities are captured and accessible through knowledge management systems

2. Monitor and adjust performance strategies

2.1 Develop strategies to ensure that systems and processes are used to monitor operational progress and to identify ways in which planning and operations could be improved

2.2 Adjust and communicate strategies to stakeholders according to organisational procedures

3. Manage opportunities for further improvement

3.1 Establish processes to ensure that team members are informed of outcomes of continuous improvement efforts

3.2 Ensure processes include recording of work team performance to assist in identifying further opportunities for improvement

3.3 Consider areas identified for further improvement when undertaking future planning

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.


Performance Criteria 



1.2, 1.3, 1.4, 1.5, 2.1, 2.2, 3.3

  • Identifies and extracts relevant information from a range of complex texts
  • Locates, interprets and analyses workplace documentation to gather information relating to continuous improvement


1.1, 1.2, 1.4, 1.5, 2.1, 2.2, 3.1-3.3

  • Develops complex texts related to continuous improvement processes according to organisational requirements
  • Ensures the vocabulary, grammatical structures and conventions are appropriate for the context and target audience

Oral Communication

1.1, 1.2, 1.4, 2.2

  • Presents information to a range of audiences using appropriate structure and language
  • Listens and comprehends information from a variety of spoken exchanges with clients, co-workers and other stakeholders
  • Confirms understanding through questioning and active listening

Navigate the world of work

1.1-1.3, 2.1, 2.2

  • Develops strategies to enable compliance with legislative requirements and achievement of the organisation’s goals
  • Monitors adherence to organisational policies, procedures and protocols and considers own role in terms of its contribution to broader goals of the work environment

Interact with others

1.1, 1.2, 1.4, 2.2

  • Identifies and uses appropriate conventions and protocols when communicating with colleagues and external stakeholders
  • Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction and influencing direction

Get the work done

1.1, 1.2, 1.4, 1.5, 2.1, 3.1, 3.2, 3.3

  • Takes responsibility for developing, implementing and monitoring systems and processes to achieve organisational outcomes
  • Uses analytical and lateral thinking to review current practices and develop ideas for improvement
  • Reflects on the ways in which digital systems and tools are used, or could be used, to achieve work goals

Unit Mapping Information

Code and title 

current version 

Code and title 

previous version 


Equivalence status 

BSBMGT516 Facilitate continuous improvement

BSBMGT516C Facilitate continuous improvement

Updated to meet Standards for Training Packages

Equivalent unit


Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10


Assessment requirements

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to establish systems and processes for continuous improvement that:

  • facilitate effective contributions to and communications about continuous improvement processes and outcomes
  • address sustainability requirements
  • incorporate mentoring, coaching and other support to enable people to participate effectively in continuous improvement processes
  • capture insights, experiences and ideas for improvements and incorporate them into the organisation’s knowledge management systems and future planning.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • explain how systems and procedures can support effective continuous improvement
  • explain how continuous improvement systems and processes relate to other business systems and requirements including, knowledge management, quality, performance management and sustainability.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

  • relevant workplace documentation and resources
  • case studies and, where possible, real situations
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.


Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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