Unit of competency details

BSBMGT502B - Manage people performance (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 18/Apr/2008

Usage recommendation:
Current

Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the 'Title' columnRelease
AUR12 - Automotive Industry Retail, Service and Repair Training PackageAutomotive Industry Retail, Service and Repair Training Package 1.0-2.0 
AUR05 - Automotive Industry Retail, Service and Repair Training PackageAutomotive Industry Retail, Service and Repair Training Package 3.0-4.0 
AVI08 - Aviation Training PackageAviation Training Package 3.0-5.0 
SIB10 - Beauty Training PackageBeauty Training Package 1.1-1.2 
BSB07 - Business Services Training PackageBusiness Services Training Package 5.0-9.0 
CPC08 - Construction, Plumbing and Services Training PackageConstruction, Plumbing and Services Training Package 6.0-9.0 
DEF12 - Defence Training PackageDefence Training Package 1.0-2.0 
UEP12 - Electricity Supply Industry - Generation Sector Training PackageElectricity Supply Industry - Generation Sector Training Package 1.0-2.1 
UEE11 - Electrotechnology Training PackageElectrotechnology Training Package 1.0-1.4 
UEE07 - Electrotechnology Training PackageElectrotechnology Training Package 4.0 
CUE03 - Entertainment Training PackageEntertainment Training Package 3.1-3.2 
FNS10 - Financial Services Training PackageFinancial Services Training Package 1.0-5.1 
FDF10 - Food ProcessingFood Processing 1.0-4.1 
FPI11 - Forest and Forest Products Training PackageForest and Forest Products Training Package 1.0-2.2 
FPI05 - Forest and Forest Products Training PackageForest and Forest Products Training Package 3.0 
SIF - Funeral ServicesFuneral Services 1.0-2.0 
UEG11 - Gas Industry Training PackageGas Industry Training Package 1.0-2.0 
SIH11 - Hairdressing Training PackageHairdressing Training Package 1.0-2.0 
HLT - HealthHealth 1.0-1.2 
HLT07 - Health Training PackageHealth Training Package 4.0-5.1 
LGA04 - Local Government Training PackageLocal Government Training Package 3.0 
MSA07 - Manufacturing Training PackageManufacturing Training Package 7.0-8.3 
CUS09 - MusicMusic 1.1-1.2 
CPP07 - Property Services Training PackageProperty Services Training Package 7.0-14.1 
PUA00 - Public Safety Training PackagePublic Safety Training Package 8.1 
PUA12 - Public Safety Training PackagePublic Safety Training Package 2.0-2.1 
PSP12 - Public Sector Training PackagePublic Sector Training Package 1.0 
PSP04 - Public Sector Training PackagePublic Sector Training Package 4.1-4.2 
FPP10 - Pulp & Paper Manufacturing Industry Training PackagePulp & Paper Manufacturing Industry Training Package 1.0-1.2 
RGR08 - Racing Training PackageRacing Training Package 1.0-2.0 
RII09 - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 2.0-3.2 
RII - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 1.0 
SIR07 - Retail Services Training PackageRetail Services Training Package 1.3-3.3 
CUF07 - Screen and Media Training PackageScreen and Media Training Package 1.2 
SFI11 - Seafood Industry Training PackageSeafood Industry Training Package 1.0-2.0 
SIS10 - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 1.2-3.0 
SIT07 - Tourism, Hospitality and Events Training PackageTourism, Hospitality and Events Training Package 2.3-3.0 
TAE10 - Training and EducationTraining and Education 1.0-3.2 
UET12 - Transmission, Distribution and Rail Sector Training PackageTransmission, Distribution and Rail Sector Training Package 1.0-2.0 
TLI10 - TRANSPORT AND LOGISTICS TRAINING PACKAGETRANSPORT AND LOGISTICS TRAINING PACKAGE 1.0-4.2 
CUV03 - Visual Arts, Craft and Design Training PackageVisual Arts, Craft and Design Training Package 3.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the 'Title' columnRelease
UET60312 - Advanced Diploma of ESI - Power Systems OperationsAdvanced Diploma of ESI - Power Systems Operations 
UET60212 - Advanced Diploma of ESI - Power SystemsAdvanced Diploma of ESI - Power Systems 1-2 
UET50312 - Diploma of ESI - Power Systems OperationsDiploma of ESI - Power Systems Operations 
UET50212 - Diploma of ESI - Power SystemsDiploma of ESI - Power Systems 1-2 
UEP50412 - Diploma of ESI Generation Maintenance - Electrical ElectronicDiploma of ESI Generation Maintenance - Electrical Electronic 1-3 
UEP50312 - Diploma of ESI Generation (Maintenance)Diploma of ESI Generation (Maintenance) 1-3 
UEP50212 - Diploma of ESI Generation (Operations)Diploma of ESI Generation (Operations) 1-3 
UEP50112 - Diploma of ESI Generation - Systems OperationsDiploma of ESI Generation - Systems Operations 1-3 
UEG60211 - Advanced Diploma of Gas Supply Industry OperationsAdvanced Diploma of Gas Supply Industry Operations 1-2 
UEG60114 - Advanced Diploma of Gas Supply Industry OperationsAdvanced Diploma of Gas Supply Industry Operations 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080303 Human Resource Management  25/Jul/2008 
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Modification History

Not applicable.

Unit Descriptor

Unit descriptor 

This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Application of the Unit

Application of the unit 

This unit applies to all managers and team leaders who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement.

The unit makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers.

This is a unit that all managers/prospective managers who have responsibility for other employees should strongly consider undertaking.

Licensing/Regulatory Information

Not applicable.

Pre-Requisites

Prerequisite units 

Employability Skills Information

Employability skills 

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

1. Allocate work

1.1. Consult relevant groups and individuals on work to be allocated and resources available

1.2. Develop work plans in accordance with operational plans

1.3. Allocate work in a way that is efficient, cost effective and outcome focussed

1.4. Confirm performance standards , Code of Conduct  and work outputs with relevant teams and individuals

1.5. Develop and agree performance indicators  with relevant staff prior to commencement of work

1.6. Conduct risk analysis  in accordance with the organisational risk management plan and legal requirements

2. Assess performance

2.1. Design performance management  and review processes to ensure consistency with organisational objectives and policies

2.2. Train participants in the performance management and review process

2.3. Conduct performance management in accordance with organisational protocols and time lines

2.4. Monitor and evaluate performance on a continuous basis

3. Provide feedback

3.1. Provide informal feedback to staff on a regular basis

3.2. Advise relevant people where there is poor performance and take necessary actions

3.3. Provide on-the-job coaching when necessary to improve performance and to confirm excellence in performance 

3.4. Document performance in accordance with the organisational performance management system

3.5. Conduct formal structured feedback sessions as necessary and in accordance with organisational policy

4. Manage follow up

4.1. Write and agree performance improvement and development plans in accordance with organisational policies

4.2. Seek assistance from human resources specialists where appropriate

4.3. Reinforce excellence in performance through recognition and continuous feedback

4.4. Monitor and coach individuals with poor performance

4.5. Provide support services where necessary

4.6. Counsel individuals who continue to perform below expectations and implement the disciplinary process if necessary

4.7. Terminate  staff in accordance with legal and organisational requirements where serious misconduct occurs or ongoing poor-performance continues

Required Skills and Knowledge

REQUIRED SKILLS AND KNOWLEDGE 

This section describes the skills and knowledge required for this unit.

Required skills 

  • communication skills to articulate expected standards of performance, to provide effective feedback and to coach staff who need development
  • risk management skills to analyse, identify and develop mitigation strategies for identified risks
  • planning and organisation skills to ensure a planned and objective approach to the performance management system.

Required knowledge 

  • relevant legislation from all levels of government that affects business operation, especially in regard to occupational health and safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
  • relevant awards and certified agreements
  • performance measurement systems utilised within the organisation
  • unlawful dismissal rules and due process
  • staff development options and information.

Evidence Guide

EVIDENCE GUIDE 

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

  • documented performance indicators and a critical description and analysis of performance management system from the workplace
  • techniques in providing feedback and coaching for improvement in performance
  • knowledge of relevant awards and certified agreements.

Context of and specific resources for assessment 

Assessment must ensure:

  • access to appropriate documentation and resources normally used in the workplace.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • analysis of responses to case studies and scenarios
  • assessment of written reports
  • demonstration of techniques in providing feedback and coaching
  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • review of work plans, performance indicators, risk analysis,performance management and review processes, performance improvement and development plans.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

  • other management units.

Range Statement

RANGE STATEMENT 

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Performance standards  mean:

  • level of performance sought from an individual or group which may be expressed either quantitatively or qualitatively

Code of Conduct  means:

  • agreed (or decreed) set of rules relating to employee behaviour/conduct with other employees or an agreed (or decreed) set of rules relating to employee behaviour/conduct with other employees or customers

Performance indicators  mean:

  • measures against which performance outcomes are gauged

Risk analysis  means:

  • determination of the likelihood of a negative event preventing the organisation meeting its objectives and the likely consequences of such an event on organisational performance

Performance management  means:

  • in accordance with relevant industrial agreements
  • process or set of processes for establishing a shared understanding of what an individual or group is to achieve, and managing and developing individuals in a way which increases the probability it will be achieved in both the short- and long-term

Excellence in performance  means:

  • regularly and consistently exceeding the performance targets established while meeting the organisation's performance standards

Termination  means:

  • cessation of the contract of employment between an employer and an employee, at the initiative of the employer within relevant industrial agreements

Unit Sector(s)

Unit sector 

Competency field

Competency field 

Management and Leadership - Management

Co-requisite units

Co-requisite units 

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