Unit of competency details

BSBMGT405 - Provide personal leadership (Release 1)


Usage recommendation:
Is superseded by BSBLDR411 - Demonstrate leadership in the workplace 18/Oct/2020
Supersedes and is equivalent to BSBMGT405A - Provide personal leadershipUpdated to meet Standards for Training Packages 24/Mar/2015

ReleaseRelease date
1 1 (this release) 25/Mar/2015

Training packages that include this unit

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
FNS42015 - Certificate IV in Banking ServicesCertificate IV in Banking ServicesSuperseded1-2 
FNS40115 - Certificate IV in Credit ManagementCertificate IV in Credit ManagementSuperseded1-3 
SIR40116 - Certificate IV in Community PharmacyCertificate IV in Community PharmacyCurrent1-3 
FNS41815 - Certificate IV in Financial ServicesCertificate IV in Financial ServicesSuperseded1-5 
FNS42020 - Certificate IV in Banking ServicesCertificate IV in Banking ServicesSuperseded
SIR40216 - Certificate IV in Community Pharmacy DispensaryCertificate IV in Community Pharmacy DispensaryCurrent
FNS40120 - Certificate IV in Credit ManagementCertificate IV in Credit ManagementSuperseded
BSB40315 - Certificate IV in Customer EngagementCertificate IV in Customer EngagementSuperseded1-3 
AVI40119 - Certificate IV in Aviation (Air Crew Officer)Certificate IV in Aviation (Air Crew Officer)Current1-2 
BSB30215 - Certificate III in Customer EngagementCertificate III in Customer EngagementSuperseded1-5 
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Accredited courses that have this unit in the completion mapping


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080301 Business Management  30/Jul/2015 
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Unit of competency

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.


This unit describes the skills and knowledge required to display high levels of personal leadership and be a role model within the work environment.

It applies to individuals who have a leadership role and how they conduct themselves, the initiative they take in influencing, assisting and guiding others, and the way they manage their own role and responsibilities.

Competence in this unit requires consistently high levels of self-management and behaviours that exemplify the desired standards within the organisation. The individual must earn the trust and respect of the team and act as a role model at all times.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Management

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Influence individuals and teams in a positive manner

1.1 Encourage, value and reward individual and team efforts and contributions

1.2 Promote accountability of work undertaken by individuals/teams by communicating roles, responsibilities and expectations clearly

1.3 Gain positive acceptance and support for information and ideas from the team

2. Make informed decisions

2.1 Gather and organise information relevant to issue/s under consideration

2.2 Invite individuals/teams to actively participate in decision-making processes

2.3 Determine preferred course of action after risks and options are examined and assessed

2.4 Communicate decisions to individuals/teams clearly and in a timely manner

2.5 Prepare plans to implement decisions after agreement with relevant individuals/team

2.6 Monitor implementation and impact of decision using reliable feedback processes

3. Enhance image of the enterprise

3.1 Conduct business consistent with enterprise standards and values

3.2 Note and promptly discuss with appropriate persons, any inappropriate values and standards exhibited within the organisation, using established communication channels

3.3 Consistently display a very high standard of personal presentation in line with organisational expectations and policies

4. Demonstrate high standards of personal and management performance

4.1 Contribute to developing a reputable organisation which has integrity and credibility, through personal performance and own behaviour

4.2 Ensure standards of personal and management performance are consistent with enterprise requirements

4.3 Provide a positive role model for others through personal and managerial performance

4.4 Develop and implement plans in accordance with enterprise goals and objectives

4.5 Develop, set and monitor key performance indicators and targets within team/enterprise business plans

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.


Performance Criteria 



2.1, 2.3, 2.5, 2.6, 4.4, 4.5

  • Gathers, interprets and analyses text within job specifications and processes to make informed decisions and provide personal leadership


1.2, 2.1, 2.3-2.5, 3.2, 4.4, 4.5

  • Prepares, plans and develops documentation for team members and other relevant stakeholders to communicate and articulate information and ideas clearly and effectively

Oral Communication

1.1-1.3, 2.2, 2.4, 3.2, 4.1, 4.3

  • Participates in spoken exchanges with a range of audiences varying language and features to suit the audience

Navigate the world of work

3.1, 3.3, 4.1-4.4

  • Understands how own role meshes with others and contributes to broader work goals
  • Adheres to organisational policies and procedures

Interact with others

1.1-1.3, 2.2, 2.4, 2.6, 3.2, 4.1, 4.3

  • Selects and uses appropriate conventions and protocols when communicating with a range of personnel to seek or share information
  • Recognises and values individual differences, seeking to better understand other perspectives and judging when it is appropriate to modify own behaviour to create stronger rapport
  • Demonstrates an increasing awareness of the interplay of factors involved in any group interaction

Get the work done

2.1-2.3, 2.5, 2.6, 4.4, 4.5

  • Sequences and schedules complex activities, monitors implementation and manages relevant communication
  • Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information and identifying and evaluating options against agreed criteria
  • Uses personal experience and feedback to reflect on how variables impact decision outcomes and to gain insights into what constitutes ‘good’ judgement and an effective decision in different contexts

Unit Mapping Information

Code and title 

current version 

Code and title 

previous version 


Equivalence status 

BSBMGT405 Provide personal leadership

BSBMGT405A Provide personal leadership

Updated to meet Standards for Training Packages

Equivalent unit


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10


Assessment requirements

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • acquire and use information to best advantage for achievement of team/project performance goals
  • make decisions appropriate to achievement of team performance goals
  • effectively manage work to achieve goals and results
  • introduce and monitor practices to improve performance
  • undertake effective consultation processes
  • effectively use management information systems in achievement of team performance goals and objectives
  • promote available learning methods to support team competence
  • clearly and effectively communicate critical information to team, peers and management.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • list relevant coaching and mentoring techniques
  • identify continuous improvement techniques and processes
  • describe enterprise culture and values
  • identify the enterprise mission, business goals and standards
  • list relevant enterprise policies, procedures and guidelines
  • identify relevant performance management policies, procedures and systems.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

  • relevant workplace documentation and resources
  • case studies and, where possible, real situations
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10