Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Facilitate off-site work outcomes

1.1 Clarify roles and responsibilities of off-site work supervisors with management and off-site staff

1.2 Provide leadership and direction to off-site staff to foster independent self managed work practices that address agreed outcomes in terms of quality and milestones

1.3 Ensure that work objectives for off-site staff are linked to measurable targets and include agreed timeframes

1.4 Use participative, transparent decision making to review work allocation responsibilities of off-site staff and related on-site staff

2. Support off-site staff

2.1 Provide guidance to off-site staff to establish and maintain a supportive working environment in accordance with legal and organisational requirements

2.2 Assign key personnel/mentors to support off-site staff and to provide a link between off-site staff and the organisation

2.3 Establish and maintain effective working relations between on-site staff and off-site staff through regular meetings and other occasions used to build organisational culture and values

3. Manage off-site staff performance

3.1 Plan and conduct regular meetings to determine individual progress, identify needs, clarify and solve issues, and provide networking opportunities

3.2 Evaluate performance against agreed goals and targets and address in accordance with organisational policy and practice

3.3 Address problems in work performance through constructive solutions identified with off-site staff

3.4 Ensure evidence relating to performance is valid, documented and evaluated to identify learning and development requirements

Skill 

Performance Criteria 

Description 

Reading

1.3, 2.1, 3.2, 3.4

• Uses various strategies to identify and interpret relevant information within job specifications and processes

Writing

1.1, 1.2, 1.3, 3.2, 3.4

• Researches, plans and prepares documentation related to performance management outcomes using grammatical structures and conventions appropriate to the task

Oral Communication

1.1, 1.2, 1.4, 2.1, 2.3, 3.1, 3.3

• Uses listening and questioning skills to discuss and seek opinion about roles and responsibilities
• Presents information to a range of audiences using structure and language to suit audience

Numeracy

1.2, 1.3

• Selects and interprets mathematical information that is partly embedded in a range tasks to determine timelines and milestones

Navigate the world of work

2.1

• Adheres to organisational policies, procedures and legislative requirements

Interact with others

1.1, 1.2, 2.1, 2.3, 3.3

• Establishes and uses appropriate communication conventions and protocols to facilitate effective communication between staff
• Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group communication, influencing direction and taking a leadership role on occasion
• Recognises the importance of building rapport to establish effective working relationships
• Recognises the importance of taking audience, purpose and contextual factors into account when deciding what to communicate, with whom, and how

Get the work done

1.1, 1.3, 1.4, 2.2, 3.1, 3.2, 3.3, 3.4

• Takes responsibility for planning and organising own workload and work tasks of others
• Uses systematic, analytical processes to evaluate performance or solve problems
• Uses a range of digitally based technology and applications to access and filter data, extract, organise, integrate and share relevant information
• Recognises the potential of new approaches to enhance work practices and outcomes

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBMGT404 Lead and facilitate off-site staff

BSBMGT404A Lead and facilitate off-site staff

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.