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Unit of competency details

BSBMGT403 - Implement continuous improvement (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBMGT403A - Implement continuous improvementUpdated to meet Standards for Training Packages 24/Mar/2015
Is superseded by and equivalent to BSBSTR402 - Implement continuous improvement 18/Oct/2020

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2015


Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
SIR - Retail Services Training PackageRetail Services Training Package 1.0-4.0 
ICP - Printing and Graphic ArtsPrinting and Graphic Arts 1.0-4.0 
CHC - Community ServicesCommunity Services 2.0-3.3 
UEG - Gas Industry Training PackageGas Industry Training Package 1.0 
SFI - Seafood IndustrySeafood Industry 1.0 
MSM - Manufacturing Training PackageManufacturing Training Package 2.0-6.0 
FBP - Food, Beverage and PharmaceuticalFood, Beverage and Pharmaceutical 1.0-4.1 
CPC08 - Construction, Plumbing and Services Training PackageConstruction, Plumbing and Services Training Package 9.3-9.7 
UEP - Electricity Supply Industry - Generation Sector Training PackageElectricity Supply Industry - Generation Sector Training Package 1.0 
CPP07 - Property Services Training PackageProperty Services Training Package 14.4-14.6 
UET - Transmission, Distribution and Rail SectorTransmission, Distribution and Rail Sector 1.0 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-4.0 
FWP - Forest and Wood Products Training PackageForest and Wood Products Training Package 2.0-5.0 
TLI - Transport and Logistics Training PackageTransport and Logistics Training Package 1.0-6.0 
DEF - Defence Training PackageDefence Training Package 1.0-2.3 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0-4.1 
SIF - Funeral ServicesFuneral Services 2.1 
CPP - Property Services Training PackageProperty Services Training Package 9.0-10.3 
RII - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 2.0-5.0 
UEE - Electrotechnology Training PackageElectrotechnology Training Package 2.0 
AMP - Australian Meat Processing Training PackageAustralian Meat Processing Training Package 1.0-4.0 
PUA - Public SafetyPublic Safety 1.0-1.1 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-6.1 
AUR - Automotive Retail, Service and Repair Training PackageAutomotive Retail, Service and Repair Training Package 3.0-5.0 
HLT - HealthHealth 2.0-4.3 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
UET40619 - Certificate IV in ESI - Power Systems Network InfrastructureCertificate IV in ESI - Power Systems Network Infrastructure
UEP40218 - Certificate IV in ESI Generation - OperationsCertificate IV in ESI Generation - Operations
CPP40719 - Certificate IV in Security ManagementCertificate IV in Security Management
CPC40808 - Certificate IV in Swimming Pool and Spa BuildingCertificate IV in Swimming Pool and Spa Building
BSB41415 - Certificate IV in Work Health and SafetyCertificate IV in Work Health and Safety1-3 
HLT47515 - Certificate IV in Operating Theatre Technical SupportCertificate IV in Operating Theatre Technical Support1-2 
RII40315 - Certificate IV in Metalliferous Mining Operations (Underground)Certificate IV in Metalliferous Mining Operations (Underground)1-3 
FBP40518 - Certificate IV in Pharmaceutical ManufacturingCertificate IV in Pharmaceutical Manufacturing
MSM50316 - Diploma of Production ManagementDiploma of Production Management1-5 
AUR40514 - Certificate IV in Vehicle Loss AssessingCertificate IV in Vehicle Loss Assessing2-3 
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Accredited courses that have this unit in the completion mapping

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to implement the organisation’s continuous improvement systems and processes. It covers using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

It applies to managers who have an active role in implementing the continuous improvement process to achieve the organisation's objectives. Their position is closely associated with the creation and delivery of products and services which means that they have an important role in influencing the ongoing development of the organisation.

At this level, work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Management

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement continuous improvement systems and processes

1.1 Implement systems to ensure that individuals and teams are actively encouraged and supported to participate in decision making processes, assume responsibility and exercise initiative

1.2 Communicate the organisation’s continuous improvement processes to individuals and teams, and obtain feedback

1.3 Ensure effective mentoring and coaching allows individuals and teams to implement the organisation’s continuous improvement processes

2. Monitor and review performance

2.1 Use the organisation’s systems and technology to monitor and review progress and to identify ways in which planning and operations could be improved

2.2 Improve customer service through continuous improvement techniques and processes

2.3 Formulate and communicate recommendations for adjustments to those who have a role in their development and implementation

3. Provide opportunities for further improvement

3.1 Implement processes to ensure that team members are informed of savings and productivity/service improvements in achieving the business plan

3.2 Document work performance to aid the identification of further opportunities for improvement

3.3 Manage records, reports and recommendations for improvement within the organisation’s systems and processes

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.2, 2.1, 3.2, 3.3

  • Evaluates and integrates facts and ideas to construct meaning from a range of text types in an effort to implement continuous improvement systems and processes

Writing

1.1, 1.2, 2.1, 2.2, 2.3, 3.1, 3.2, 3.3

  • Selects vocabulary, grammatical structures and conventions appropriate to text
  • Researches, plans and prepares continuous improvement documentation for relevant stakeholders

Oral Communication

1.2, 1.3, 2.3

  • Participates in a variety of spoken exchanges with a range of audiences using structure and language to suit the audience

Navigate the world of work

2.1

  • Monitors adherence to organisational policies and procedures and considers own role in terms of its contribution to broader goals of the work environment

Interact the work of others

1.2, 1.3, 2.3, 3.1

  • Selects and uses appropriate conventions and protocols when communicating with diverse individuals to seek or share information
  • Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group communication, influencing direction and taking a leadership role on occasion

Get the work done

1.1, 1.3, 2.1, 2.2, 3.1, 3.2, 3.3

  • Takes responsibility for planning and organising own workload to achieve required outcomes
  • Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information and identifying and evaluating options against agreed criteria
  • Evaluates effectiveness of decisions in terms of how well they meet stated goals
  • Uses digital applications to access and filter data, extract, organise, integrate and share relevant information
  • Recognises the potential of new approaches to enhance work practices and outcomes

Unit Mapping Information

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBMGT403 Implement continuous improvement

BSBMGT403A Implement continuous improvement

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • implement continuous improvement systems and provide mentoring and coaching support to enable individuals and teams to participate in decisions, take responsibility, show initiative and implement improvement processes
  • implement processes to inform team members about savings and productivity/service improvements achievements
  • communicate effectively to support the continuous improvement system and implementation of improvements
  • apply continuous improvement to customer services including internal and external customers
  • implement, monitor and adjust improvement plans, processes and procedures to improve performance
  • document performance to identify further opportunities for improvement
  • manage records and reports within the organisation’s systems and procedures.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • give examples of continuous improvement processes
  • list typical areas of need for coaching and mentoring to support continuous improvement
  • explain how change management techniques can support continuous improvement and initiative
  • identify the organisation’s systems and data that can be used for benchmarking and monitoring performance for continuous improvement.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

  • relevant workplace documentation and resources
  • case studies and, where possible, real situations
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10