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Unit of competency details

BSBMGT403 - Implement continuous improvement (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBMGT403A - Implement continuous improvementUpdated to meet Standards for Training Packages 24/Mar/2015

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2015


Accredited courses that have this unit in the completion mapping

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22306VIC - Certificate IV in Musical Instrument Making and RepairCertificate IV in Musical Instrument Making and Repair 
10808NAT - Certificate IV in Work Skills for Career Enhancement and ManagementCertificate IV in Work Skills for Career Enhancement and Management 
10649NAT - Advanced Diploma of MinistryAdvanced Diploma of Ministry 
10573NAT - Certificate IV in MinistryCertificate IV in Ministry 
10535NAT - Certificate IV in Workplace and Business CoachingCertificate IV in Workplace and Business Coaching 
10466NAT - Certificate IV in Work Skills for Career Enhancement and ManagementCertificate IV in Work Skills for Career Enhancement and Management 
10285NAT - Course in VET Quality and ComplianceCourse in VET Quality and Compliance 

Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
UET - Transmission, Distribution and Rail SectorTransmission, Distribution and Rail Sector 1.0 
UEP - Electricity Supply Industry - Generation Sector Training PackageElectricity Supply Industry - Generation Sector Training Package 1.0 
UEG - Gas Industry Training PackageGas Industry Training Package 1.0 
TLI - Transport and Logistics Training PackageTransport and Logistics Training Package 1.0-5.1 
SIR - Retail Services Training PackageRetail Services Training Package 1.0-4.0 
SIF - Funeral ServicesFuneral Services 2.1 
SFI - Seafood IndustrySeafood Industry 1.0 
RII - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 2.0,3.0 
PUA - Public SafetyPublic Safety 1.0-1.1 
MSM - Manufacturing Training PackageManufacturing Training Package 2.0-5.0 
ICP - Printing and Graphic ArtsPrinting and Graphic Arts 1.0-3.0 
HLT - HealthHealth 2.0-4.1 
FWP - Forest and Wood Products Training PackageForest and Wood Products Training Package 2.0-4.0 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-3.1 
FBP - Food, Beverage and PharmaceuticalFood, Beverage and Pharmaceutical 1.0-2.0 
DEF - Defence Training PackageDefence Training Package 1.0-2.2 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0-4.1 
CPP07 - Property Services Training PackageProperty Services Training Package 14.4-14.5 
CPP - Property Services Training PackageProperty Services Training Package 9.0 
CPC08 - Construction, Plumbing and Services Training PackageConstruction, Plumbing and Services Training Package 9.3-9.6 
CHC - Community ServicesCommunity Services 2.0,3.0 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-5.0 
AUR - Automotive Retail, Service and Repair Training PackageAutomotive Retail, Service and Repair Training Package 3.0-5.0 
AMP - Australian Meat Processing Training PackageAustralian Meat Processing Training Package 1.0-4.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
UET40619 - Certificate IV in ESI - Power Systems Network InfrastructureCertificate IV in ESI - Power Systems Network Infrastructure 
UET40519 - Certificate IV in ESI - Power Systems SubstationsCertificate IV in ESI - Power Systems Substations 
UET40419 - Certificate IV in ESI - Network SystemsCertificate IV in ESI - Network Systems 
UEP40518 - Certificate IV in ESI Generation Maintenance (Mechanical)Certificate IV in ESI Generation Maintenance (Mechanical) 
UEP40418 - Certificate IV in ESI Generation Maintenance (Fabrication)Certificate IV in ESI Generation Maintenance (Fabrication) 
UEP40318 - Certificate IV in ESI Generation Maintenance - Electrical ElectronicsCertificate IV in ESI Generation Maintenance - Electrical Electronics 
UEP40218 - Certificate IV in ESI Generation - OperationsCertificate IV in ESI Generation - Operations 
UEP40118 - Certificate IV in ESI Generation - Systems OperationsCertificate IV in ESI Generation - Systems Operations 
UEG40118 - Certificate IV in Gas Supply Industry OperationsCertificate IV in Gas Supply Industry Operations 
TLI42415 - Certificate IV in Rail Safety ManagementCertificate IV in Rail Safety Management 1-2 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080317 Quality Management  30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to implement the organisation’s continuous improvement systems and processes. It covers using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

It applies to managers who have an active role in implementing the continuous improvement process to achieve the organisation's objectives. Their position is closely associated with the creation and delivery of products and services which means that they have an important role in influencing the ongoing development of the organisation.

At this level, work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership – Management

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement continuous improvement systems and processes

1.1 Implement systems to ensure that individuals and teams are actively encouraged and supported to participate in decision making processes, assume responsibility and exercise initiative

1.2 Communicate the organisation’s continuous improvement processes to individuals and teams, and obtain feedback

1.3 Ensure effective mentoring and coaching allows individuals and teams to implement the organisation’s continuous improvement processes

2. Monitor and review performance

2.1 Use the organisation’s systems and technology to monitor and review progress and to identify ways in which planning and operations could be improved

2.2 Improve customer service through continuous improvement techniques and processes

2.3 Formulate and communicate recommendations for adjustments to those who have a role in their development and implementation

3. Provide opportunities for further improvement

3.1 Implement processes to ensure that team members are informed of savings and productivity/service improvements in achieving the business plan

3.2 Document work performance to aid the identification of further opportunities for improvement

3.3 Manage records, reports and recommendations for improvement within the organisation’s systems and processes

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.2, 2.1, 3.2, 3.3

  • Evaluates and integrates facts and ideas to construct meaning from a range of text types in an effort to implement continuous improvement systems and processes

Writing

1.1, 1.2, 2.1, 2.2, 2.3, 3.1, 3.2, 3.3

  • Selects vocabulary, grammatical structures and conventions appropriate to text
  • Researches, plans and prepares continuous improvement documentation for relevant stakeholders

Oral Communication

1.2, 1.3, 2.3

  • Participates in a variety of spoken exchanges with a range of audiences using structure and language to suit the audience

Navigate the world of work

2.1

  • Monitors adherence to organisational policies and procedures and considers own role in terms of its contribution to broader goals of the work environment

Interact the work of others

1.2, 1.3, 2.3, 3.1

  • Selects and uses appropriate conventions and protocols when communicating with diverse individuals to seek or share information
  • Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group communication, influencing direction and taking a leadership role on occasion

Get the work done

1.1, 1.3, 2.1, 2.2, 3.1, 3.2, 3.3

  • Takes responsibility for planning and organising own workload to achieve required outcomes
  • Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information and identifying and evaluating options against agreed criteria
  • Evaluates effectiveness of decisions in terms of how well they meet stated goals
  • Uses digital applications to access and filter data, extract, organise, integrate and share relevant information
  • Recognises the potential of new approaches to enhance work practices and outcomes

Unit Mapping Information

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBMGT403 Implement continuous improvement

BSBMGT403A Implement continuous improvement

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • implement continuous improvement systems and provide mentoring and coaching support to enable individuals and teams to participate in decisions, take responsibility, show initiative and implement improvement processes
  • implement processes to inform team members about savings and productivity/service improvements achievements
  • communicate effectively to support the continuous improvement system and implementation of improvements
  • apply continuous improvement to customer services including internal and external customers
  • implement, monitor and adjust improvement plans, processes and procedures to improve performance
  • document performance to identify further opportunities for improvement
  • manage records and reports within the organisation’s systems and procedures.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • give examples of continuous improvement processes
  • list typical areas of need for coaching and mentoring to support continuous improvement
  • explain how change management techniques can support continuous improvement and initiative
  • identify the organisation’s systems and data that can be used for benchmarking and monitoring performance for continuous improvement.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

  • relevant workplace documentation and resources
  • case studies and, where possible, real situations
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10