Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Work within accepted codes of conduct

1.1 Ensure work is reviewed and approved by a health practitioner or senior administrator who has delegated tasks

1.2 Keep records up-to-date and complete tasks as required, neatly, accurately and in a timely manner

1.3 Seek clarification with relevant personnel of unclear or ambiguous procedures

1.4 Treat patients, colleagues and health practitioners with respect

1.5 Refer health related matters raised by patients back to medical practitioners

1.6 Act with honesty and integrity at all times

1.7 Communicate conflict of interest or potential conflict of interest promptly to manager or supervisor

2. Follow confidentiality and privacy procedures

2.1 Assess information and requests for information with regard to what is and what is not disclosable

2.2 Use discretion and judgement in all communications

2.3 Discuss patient-related matters within the confines of the facility and with appropriate personnel only

2.4 Seek advice and clarification with relevant personnel where potential confidentiality issues arise in dealings with patients, their families and others

3. Follow security procedures

3.1 Store and appropriately secure patient records and other confidential documentation

3.2 Clearly label and store securely according to organisational policies and procedures, all documents required by legislation to be stored for certain periods

3.3 Ensure drugs, equipment and other materials potentially posing a work health and safety (WHS) threat to others are stored securely at all times

Skill 

Performance Criteria 

Description 

Reading

1.2, 2.1, 3.1, 3.2

• Recognises familiar text types within job specifications and regulatory requirements and uses different strategies to identify relevant information

Writing

1.2, 3.2

• Produces records and labels according to workplace requirements

Oral Communication

1.1, 1.3, 1.4, 1.5, 1.7, 2.4

• Uses appropriate language and non-verbal features to provide information
• Obtains information from others by active listening and questioning

Navigate the work of work

1.6, 2.1, 2.2, 3.1, 3.2, 3.3

• Operates according to ethical guidelines and legislative requirements
• Follows organisational procedures and protocols

Interact with others

1.1, 1.3, 1.4, 1.5, 1.7, 2.2, 2.3, 2.4

• Collaborates with others to achieve outcomes, playing an active role in facilitating respectful interactions

Get the work done

1.1, 1.2, 1.7, 2.1, 3.1, 3.2

• Plans and sequences workload to ensure tasks are completed accurately and in a timely manner
• Takes responsibility for the outcomes of routine decisions related directly to own role
• Recognises and takes responsibility for addressing predictable problems in familiar work contexts
• Understands the importance of secure information and privacy in relation to own work

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment

BSBMED305B Apply the principles of confidentiality, privacy and security within the medical environment

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.