Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 2.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Use multimedia equipment and programs

1.1 Select appropriate multimedia equipment and programs for a given purpose

1.2 Identify work health and safety (WHS) issues associated with multimedia and take appropriate action to prevent injury or accident

1.3 Set up and operate multimedia equipment and programs according to organisational procedures

1.4 Use general features and functions of multimedia equipment

1.5 Assist customers and colleagues to use multimedia equipment and programs safely and according to organisational procedures

2 Maintain multimedia equipment and programs

2.1 Identify and correct minor operational faults according to organisational procedures

2.2 Implement routine preventive maintenance, including making arrangement for repairs

2.3 Identify situations where specialist assistance is required and take appropriate action

3 Report on use of multimedia equipment and programs

3.1 Gather information from colleagues and customers on problems with use of current multimedia equipment and programs

3.2 Source and assess information on available multimedia equipment and programs, products and services based on feedback and intended use

3.3 Make recommendations for purchase of new or replacement items where appropriate

Skill 

Performance 

Criteria 

Description 

Reading

1.2-1.5, 3.2

• Sources and interprets textual information to identify most efficient and productive approach to the job

Writing

3.1, 3.3

• Uses clear and specialist language to accurately document requirements and outcomes

Oral Communication

1.5, 3.1-3.3

• Interacts effectively in verbal exchanges, using active listening and questioning, to convey and clarify information

Numeracy

3.3

• Recognises and interprets numerical information relating to costs and specifications

Navigate the world of work

1.2, 1.3, 1.5, 2.1, 2.3

• Follows organisational protocols, policies and procedures relevant to own role
• Seeks clarification or assistance when required

Interact with others

1.5, 2.3, 3.1-3.3

• Cooperates with others and contributes to work practices where joint outcomes are expected and deadlines are to be met

Get the work done

1.1, 1.4, 1.5, 2.1-2.3, 3.1-3.3

• Plans and implements routine tasks and workload making limited decisions on sequencing, timing and collaboration
• Analyses task requirements to decide on appropriate equipment and practices
• Initiates standard diagnostic procedures when responding to familiar and unfamiliar problems within immediate context and seeks input from others when problems remain unresolved
• Uses main features and functions of digital tools to complete work tasks and access information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBLIB303 Provide multimedia support

CULDMT301A Provide multimedia support

Updated to meet Standards for Training Packages

Unit moved from Library, Information and Cultural Services Training Package to Business Services Training Package.

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 2.0.