Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop coaching strategy

1.1 Research and review need for and role of, coaching within an organisation

1.2 Establish a framework for coaching strategy based on organisational context and needs

1.3 Determine roles, responsibilities and outcomes for key individuals involved in coaching strategy

1.4 Develop timelines for coaching strategy implementation in consultation with stakeholders

1.5 Obtain organisational support for coaching strategy in accordance with organisational procedures

2. Prepare for coaching strategy implementation

2.1 Plan coaching program and coaching models to suit coaching strategy and the organisation’s worker and employer issues

2.2 Design induction and training requirements

2.3 Design tools and resources for coaches and trainees

2.4 Analyse legal, regulatory and organisational compliance requirements for coaches

2.5 Establish recruitment processes for coaches and trainees

3. Implement coaching strategy

3.1 Promote coaching program

3.2 Recruit and select coaches and trainees

3.3 Establish tools, mechanisms and procedures for matching and managing coach-trainee relationship

3.4 Induct, match and brief coaches and trainees

4. Monitor and support coaching strategy

4.1 Ensure coaching strategy is implemented consistently with work practices and operational requirements

4.2 Provide coaches with access to professional development and support necessary to acquit their role effectively and efficiently

4.3 Design techniques and practices for resolving differences and problems in coaching relationships

4.4 Monitor coaching relationships to ensure accordance with organisational policies and procedures

4.5 Recognise and acknowledge positive contribution individuals make to coaching activities

5. Review and report on coaching strategy

5.1 Collect, analyse and report data on coaching outcomes at individual or group level, in line with organisational context and needs

5.2 Identify and promote ongoing opportunities for coaching in accordance with individual and organisational context and needs

5.3 Evaluate coaching strategy, document findings and present recommendations for improvement to relevant others

Skill 

Performance 

Criteria 

Description 

Reading

1.1-1.5, 2.1-2.5, 3.3, 3.4, 4.1, 4.3, 4.4

• Analyses and evaluates information from various sources to plan, implement and review a coaching strategy

Writing

1.2-1.4, 2.1-2.3, 2.5, 3.3, 4.1, 4.3, 5.3

• Records results of research and analysis of information and consultations using clear and comprehensible language and layout
• Documents plans, processes and procedures to support the organisational coaching strategy
• Reports on outcomes of mentoring program using language and layout appropriate to audience and context

Oral Communication

1.4, 1.5, 3.1, 3.2, 3.4, 4.5, 5.2

• Uses appropriate language to provide information and encourage discussion
• Applies listening and questioning techniques to check and confirm understanding

Numeracy

1.4

• Uses basic mathematical calculations and arranges sequential numerical information to develop coaching timelines

Navigate the world of work

1.5, 2.4, 4.1, 4.4, 5.1, 5.2

• Adheres to organisational policies, procedures and standards and considers own role in terms of its contribution to broader goals of work environment
• Adheres to legislation and regulations relevant to own role

Interact with others

1.4, 1.5, 3.1, 3.4, 4.3, 4.5, 5.1, 5.2, 5.3

• Tailors communication to achieve its purpose, demonstrating understanding of the needs of particular audiences
• Collaborates with others to set and facilitate shared outcomes
• Invests time and energy in building rapport with others as an integral part of all work-based interactions

Get the work done

1.1-1.5, 2.1, 2.5, 3.2, 3.3, 4.2, 4.3, 5.1-5.3

• Plans, organises and implements tasks required to plan, implement and monitor coaching in workplace
• Systematically gathers and analyses relevant information and evaluates options to make informed decisions
• Evaluates outcomes of decisions to identify opportunities for improvement
• Uses analytical processes to anticipate or address problems, generating possible solutions depending on differing operational contingencies and environments
• Uses digital tools to store, access and organise information about the coaching program

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBLED806 Plan and implement a coaching strategy

BSBLED706A Plan and implement a coaching strategy

Updated to meet Standards for Training Packages

Recoded to meet AQF Standards

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.