Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Create learning opportunities

1.1 Identify potential formal and informal learning opportunities 

1.2 Identify learning needs of individuals in relation to the needs of the team and/or enterprise and available learning opportunities

1.3 Develop and implement learning plans as an integral part of individual and team performance plans

1.4 Develop strategies to ensure that learning plans reflect the diversity of needs 

1.5 Ensure organisational procedures maximise individual and team access to, and participation in, learning opportunities

1.6 Ensure effective liaison occurs with training and development specialists and contributes to learning opportunities which enhance individual, team and organisational performance

2. Facilitate and promote learning

2.1 Develop strategies to ensure that workplace learning opportunities are used and that team members are encouraged to share their skills and knowledge to encourage a learning culture within the team

2.2 Implement organisational procedures to ensure workplace learning opportunities contribute to the development of appropriate workplace knowledge, skills and attitudes

2.3 Implement policies and procedures to encourage team members to assess their own competencies and to identify their own learning and development needs

2.4 Share the benefits of learning with others in the team and organisation

2.5 Recognise workplace achievement by timely and appropriate recognition, feedback and rewards

3. Monitor and improve learning effectiveness

3.1 Use strategies to ensure that team and individual learning performance is monitored to determine the type and extent of any additional work-based support required and any Work Health and Safety (WHS) issues

3.2 Use feedback from individuals and teams to identify and introduce improvements in future learning arrangements

3.3 Make adjustments, negotiated with training and development specialists, for improvements to the efficiency and effectiveness of learning

3.4 Use processes to ensure that records and reports of competency are documented and maintained within the organisation’s systems and procedures to inform future planning

Skill 

Performance 

Criteria 

Description 

Learning

1.1, 1.2, 1.3, 1.4, 2.1, 2.4, 3.1, 3.2

• Develops strategies to develop learning plans of self and others to meet a diversity of needs within organisational constraints
• Transfers skills and knowledge to a variety of learning development contexts

Reading

1.1-1.5, 2.1, 2.2, 2.5, 3.1-3.4

• Interprets textual information obtained from a range of sources and determines how content may be applied to individuals and to organisational requirements

Writing

1.3, 1.4, 2.1, 2.2, 2.3, 2.5, 3.3, 3.4

• Uses information from a range of sources to develop and document plans, strategies and feedback in accordance with organisational requirements
• Maintains records using correct technical and organisational vocabulary

Oral Communication

1.6, 2.4, 2.5, 3.2, 3.3

• Present information and opinions using language and features appropriate to the audience and context
• Uses questioning and listening techniques to identify learning needs and obtain feedback

Navigate the world of work

1.5, 2.2, 2.3, 3.1, 3.4

• Recognises and responds to both explicit and implicit organisational procedures and protocols and legislative/regulatory requirements
• Understands how own role meshes with others and contributes to broader goals

Interact with others

1.6, 2.1, 2.3 -2.5, 3.2, 3.3

• Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role
• Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction, influencing direction and taking a leadership role on occasion
• Recognises the importance of building rapport to establish effective working relationships
• Applies a range of communication strategies to encourage others to share their knowledge and skills and reflect on the effectiveness of the interaction

Get the work done

1.1, 1.2, 1.3, 1.4, 2.1, 2.5, 3.1, 3.4

• Uses logical processes to plan, implement and monitor learning in the workplace
• Systematically gathers and analyses relevant information and evaluates options to make informed decisions
• Evaluates outcomes of decisions to identify opportunities for improvement
• Uses digital tools to organise, store, integrate and share relevant information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBLED501 Develop a workplace learning environment

BSBLED501A Develop a workplace learning environment

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0