Release 

Comments 

Release 2

This version released with BSB Business Services Training Package Version 2.0.

Version created to clarify assessment requirements

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine development needs

1.1 Systematically identify and implement learning and development needs in line with organisational requirements

1.2 Ensure that a learning plan to meet individual and group training and development needs is collaboratively developed, agreed to and implemented

1.3 Encourage individuals to self-evaluate performance and identify areas for improvement

1.4 Collect feedback on performance of team members from relevant sources and compare with established team learning needs

2. Develop individuals and teams

2.1 Identify learning and development program goals and objectives, ensuring a match to the specific knowledge and skill requirements of competency standards relevant to the industry

2.2 Ensure that learning delivery methods are appropriate to the learning goals, the learning style of participants, and availability of equipment and resources

2.3 Provide workplace learning opportunities, and coaching and mentoring assistance to facilitate individual and team achievement of competencies

2.4 Create development opportunities that incorporate a range of activities and support materials appropriate to the achievement of identified competencies

2.5 Identify and approve resources and time lines required for learning activities in accordance with organisational requirements

3. Monitor and evaluate workplace learning

3.1 Use feedback from individuals or teams to identify and implement improvements in future learning arrangements

3.2 Assess and record outcomes and performance of individuals/teams to determine the effectiveness of development programs and the extent of additional development support

3.3 Negotiate modifications to learning plans to improve the efficiency and effectiveness of learning

3.4 Document and maintain records and reports of competency according to organisational requirements

Skill 

Performance 

Criteria 

Description 

Learning

1.1-1.4, 2.1-2.4, 3.1, 3.3

• Uses structured approaches to set goals, monitor progress and adjust learning approaches for self and others
• Builds on knowledge and experience to facilitate interaction and learning with others

Reading

1.1, 1.2, 1.4, 2.1, 2.2, 2.4, 2.5, 3.1-3.4

• Analyses textual information from a range of sources to identify organisational requirements
• Analyses information from a range of sources to evaluate performance

Writing

1.1, 1.2, 1.4, 2.1, 2.5, 3.1-3.4

• Develops materials to suit the requirements of different roles and individuals in the organisation
• Maintains records using correct technical and organisational vocabulary

Oral Communication

1.2, 1.3, 1.4, 2.3, 3.1, 3.3

• Uses vocabulary appropriate to context and to establish a supportive and learning environment
• Uses listening and questioning techniques to confirm or show understanding of different perspectives

Navigate the world of work

1.1, 2.5, 3.4

• Recognises and responds to explicit and implicit organisational procedures and protocols Understands how own role meshes with others and contributes to broader goals

Interact with others

1.2, 1.3, 1.4, 2.2, 2.3, 3.1, 3.3

• Selects and uses appropriate conventions and protocols when communicating with co-workers in a range of work contexts
• Recognises the importance of building rapport to establish effective working relationships
• Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction
• Negotiates with others to achieve joint/agreeable outcomes playing an active role in facilitating consensus in potentially contentious situations

Get the work done

1.1, 1.2, 1.4, 2.1, 2.2, 2.3, 2.5, 3.1, 3.2, 3.4

• Uses logical planning processes to organise, implement and monitor learning and development needs
• Systematically gathers and analyses all relevant information and evaluates options to make informed decisions
• Evaluates outcomes of decisions to identify opportunities for improvement

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBLED401 Develop teams and individuals

Release 2

BSBLED401 Develop teams and individuals

Release 1

Updated to clarify assessment requirements

Equivalent unit

Release 

Comments 

Release 2

This version released with BSB Business Services Training Package Version 2.0.

Version created to clarify assessment requirements

Release 1

This version first released with BSB Business Services Training Package Version 1.0.