Unit of competency

Modification History

Application

This unit describes the skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

The unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Social Competence – Leadership

Elements and Performance Criteria

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Unit Mapping Information

Supersedes and is equivalent to BSBLDR402 Lead effective workplace relationships.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

Assessment requirements

Modification History

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

• lead effective workplace relationships on at least four occasions with different individuals or groups.

In the course of the above, the candidate must:

• access and analyse information required to achieve planned outcomes
• collaborate with work team to develop and implement a work task strategy
• apply techniques for resolving problems and conflicts, and dealing with poor performance according to organisational and legislative requirements
• monitor and communicate work progress to relevant internal and external stakeholders
• seek and review feedback to improve workplace leadership.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

• considerations for communicating information including audience cultural and social diversity
• consultation processes including internal and external sources of consultees
• impacts of relationships, cultural and social environment, in supporting or hindering the achievement of planned outcomes
• techniques for developing positive work relationships and building trust and confidence in a team, including:

• interpersonal styles
• communications
• consultation
• cultural and social sensitivity
• networking

• impact of legislation and organisational policies on workplace relationships
• techniques for communicating information and ideas to a range of stakeholders
• common methods to resolve workplace conflict
• common methods to manage poor work performance
• common methods to monitor, analyse and improve work relationships.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

• legislation, regulations, standards and codes relevant to performance evidence
• workplace documentation and resources
• interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10