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Unit of competency details

BSBLDR413 - Lead effective workplace relationships (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBLDR402 - Lead effective workplace relationships 18/Oct/2020

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 19/Oct/2020


Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
UEG - Gas Industry Training PackageGas Industry Training Package 2.0-2.1 
SFI - Seafood IndustrySeafood Industry 2.0 
FNS - Financial Services Training PackageFinancial Services Training Package 5.0-6.1 
CPC - Construction, Plumbing and Services Training PackageConstruction, Plumbing and Services Training Package 5.0-6.3 
FWP - Forest and Wood Products Training PackageForest and Wood Products Training Package 6.0-6.3 
AHC - Agriculture, Horticulture and Conservation and Land Management Training PackageAgriculture, Horticulture and Conservation and Land Management Training Package 6.0-6.2 
CSC - Correctional Services Training PackageCorrectional Services Training Package 3.0-3.1 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 5.0 
LGA - Local GovernmentLocal Government 1.0 
CPP - Property Services Training PackageProperty Services Training Package 11.0-13.1 
RII - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 6.0-7.0 
PUA - Public SafetyPublic Safety 3.0-3.1 
BSB - Business Services Training PackageBusiness Services Training Package 7.0-7.1 
AUR - Automotive Retail, Service and Repair Training PackageAutomotive Retail, Service and Repair Training Package 6.0-6.1 
ACM - Animal Care and Management Training PackageAnimal Care and Management Training Package 4.0 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
CPP40719 - Certificate IV in Security ManagementCertificate IV in Security Management
SFI40319 - Certificate IV in Fisheries ComplianceCertificate IV in Fisheries Compliance
PUA41120 - Certificate IV in Public Safety (Community Safety)Certificate IV in Public Safety (Community Safety)
FNS50217 - Diploma of AccountingDiploma of Accounting
CPC40120 - Certificate IV in Building and ConstructionCertificate IV in Building and Construction1-4 
AHC40320 - Certificate IV in Production HorticultureCertificate IV in Production Horticulture1-2 
BSB40920 - Certificate IV in Project Management PracticeCertificate IV in Project Management Practice
CSC40120 - Certificate IV in Correctional PracticeCertificate IV in Correctional Practice1-2 
UEG40220 - Certificate IV in Gas Supply Industry OperationsCertificate IV in Gas Supply Industry Operations1-2 
SFI40119 - Certificate IV in AquacultureCertificate IV in Aquaculture
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 19/Oct/2020 
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Unit Of competency

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

The unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Social Competence – Leadership

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to lead workplace relationships

1.1 Identify work team objectives according to organisational strategy

1.2 Collect and analyse information for the achievement of work task

1.3 Share ideas and information with relevant internal and external stakeholders according to work task

1.4 Develop strategy for completion of work task in collaboration with work team

2. Lead workplace relationships

2.1 Identify and implement methods to facilitate collaboration to complete work task

2.2 Support colleagues experiencing difficulties fulfilling work requirements

2.3 Manage conflict constructively within the organisation’s processes and parameters of own role

2.4 Communicate work progress to relevant internal and external stakeholders

3. Review leadership

3.1 Seek feedback on relationship management for work task from relevant stakeholders

3.2 Analyse feedback on relationship management

3.3 Evaluate personal performance in leading workplace relationships

3.4 Identify areas of improvement for leading workplace relationships future work tasks

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

SKILL 

DESCRIPTION 

Reading

  • Collects, analyses and evaluates textual information from a range of resources to inform improvement strategies

Oral Communication

  • Selects or adjusts communication style to maintain effectiveness of interaction and build and maintain engagement consistent with organisational requirements

Initiative and enterprise

  • Identifies and follows legislative and organisational requirements relevant to own role

Teamwork

  • Selects and uses appropriate conventions and protocols when communicating with diverse stakeholders
  • Adapts personal communication style to build trust and positive working relationships and to show respect for the opinions, values and particular needs of others
  • Plays a lead role in situations requiring effective collaboration, demonstrating conflict resolution skills and ability to engage and motivate others

Planning and organising

  • Plans and implements activities and processes to manage and review work performance
  • Systematically gathers and analyses all relevant information to formulate and evaluate possible solutions to difficulties

Unit Mapping Information

Supersedes and is equivalent to BSBLDR402 Lead effective workplace relationships.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • lead effective workplace relationships on at least four occasions with different individuals or groups.

In the course of the above, the candidate must:

  • access and analyse information required to achieve planned outcomes
  • collaborate with work team to develop and implement a work task strategy
  • apply techniques for resolving problems and conflicts, and dealing with poor performance according to organisational and legislative requirements
  • monitor and communicate work progress to relevant internal and external stakeholders
  • seek and review feedback to improve workplace leadership.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • considerations for communicating information including audience cultural and social diversity
  • consultation processes including internal and external sources of consultees
  • impacts of relationships, cultural and social environment, in supporting or hindering the achievement of planned outcomes
  • techniques for developing positive work relationships and building trust and confidence in a team, including:
  • interpersonal styles
  • communications
  • consultation
  • cultural and social sensitivity
  • networking
  • impact of legislation and organisational policies on workplace relationships
  • techniques for communicating information and ideas to a range of stakeholders
  • common methods to resolve workplace conflict
  • common methods to manage poor work performance
  • common methods to monitor, analyse and improve work relationships.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • legislation, regulations, standards and codes relevant to performance evidence
  • workplace documentation and resources
  • interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10