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Unit of competency details

BSBLDR412 - Communicate effectively as a workplace leader (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBLDR401 - Communicate effectively as a workplace leader 18/Oct/2020

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 19/Oct/2020


Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
SFI - Seafood IndustrySeafood Industry 2.0-2.1 
FBP - Food, Beverage and PharmaceuticalFood, Beverage and Pharmaceutical 6.0,7.0 
AHC - Agriculture, Horticulture and Conservation and Land Management Training PackageAgriculture, Horticulture and Conservation and Land Management Training Package 6.0-8.0 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 5.0-5.1 
BSB - Business Services Training PackageBusiness Services Training Package 7.0-8.0 
ACM - Animal Care and Management Training PackageAnimal Care and Management Training Package 4.0-6.0 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
FBP40321 - Certificate IV in Food ProcessingCertificate IV in Food ProcessingCurrent
SFI40319 - Certificate IV in Fisheries ComplianceCertificate IV in Fisheries ComplianceCurrent
AHC40320 - Certificate IV in Production HorticultureCertificate IV in Production HorticultureCurrent1-2 
BSB40520 - Certificate IV in Leadership and ManagementCertificate IV in Leadership and ManagementCurrent1-4 
ACM40221 - Certificate IV in Animal Facility ManagementCertificate IV in Animal Facility ManagementSuperseded
ACM40222 - Certificate IV in Animal Facility ManagementCertificate IV in Animal Facility ManagementCurrent
BSB40320 - Certificate IV in Entrepreneurship and New BusinessCertificate IV in Entrepreneurship and New BusinessCurrent1-2 
CUA51320 - Diploma of Arts and HealthDiploma of Arts and HealthCurrent1-2 
CUA51420 - Diploma of Arts and Cultural ManagementDiploma of Arts and Cultural ManagementCurrent
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 19/Oct/2020 
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Unit Of competency

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Application

This unit describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up.

The unit applies to managers, supervisors and team leaders required to communicate with other persons within the workplace. Communication skills cover a range of methods and contexts within principally structured environments.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Social Competence – Leadership

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for communication

1.1 Identify purpose and audience for communication

1.2 Identify the desired outcome of the communication

1.3 Evaluate available methods of communication according to task requirements and organisational business policies and procedures

1.4 Identify potential barriers to effective communication and develop solutions to minimise impact

2. Engage in communication

2.1 Communicate using media and format relevant to the context

2.2 Use respectful and positive approaches to communications

2.3 Employ two-way processes to ensure receipt and acknowledgement of message

2.4 Provide opportunities to clarify and confirm understanding

3. Review communication

3.1 Maintain record of the communication process and outcomes according to organisational policies and procedures

3.2 Identify follow up actions and communicate to relevant persons

3.3 Seek feedback on communication processes from all parties

3.4 Identify and incorporate opportunities to improve leadership communication processes

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

SKILL 

DESCRIPTION 

Reading

  • Analyses and evaluates textual information from a range of sources to inform communication processes

Writing

  • Plans and prepares workplace documentation for relevant stakeholders according to organisational formats

Oral Communication

  • Participates in a variety of spoken exchanges with a range of audiences using structure and language to suit the audience

Initiative and enterprise

  • Adheres to organisational policies and procedures relevant to own role

Teamwork

  • Cooperates, collaborates and consults with others to clarify and confirm understanding and seek feedback
  • Selects and uses appropriate communication conventions and practices to build rapport, seek or present information

Planning and organising

  • Plans and implements activities and processes to identify and establish communication and record keeping requirements
  • Uses analytical processes to identify potential problems and generate solutions
  • Systematically gathers and analyses all relevant information and evaluates options in order to make decisions about communication processes

Unit Mapping Information

Supersedes and is equivalent to BSBLDR401 Communicate effectively as a workplace leader.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • prepare, engage and review communication on at least four occasions with different individuals or groups.

In the course of the above, the candidate must:

  • identify the context for communication and select approach and responses accordingly
  • create and present messages by choosing method and mode appropriate to the audience and context
  • undertake effective two-way communication from the perspective of a supervisor or team leader
  • identify and record actions required as a result of communication and follow-up in a timely manner.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • legislation requirement and organisational policies on workplace communication
  • characteristics of effective leadership communication
  • electronic and non-electronic communication methods, including situations where they would or would not be used
  • effective listening techniques
  • common feedback process and methods
  • leadership communication responsibilities applicable to own role
  • common barriers to effective communication in a workplace context
  • characteristics of verbal and non-verbal communication.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • workplace documentation and resources for communication and leadership.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Links

Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10