Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify the dimensions of workforce diversity

1.1 Establish the nature of diversity in the business context

1.2 Qualify and quantify the source of workforce diversity

1.3 Identify the benefits provided to the business through the diverse workforce

1.4 Recognise legislation, regulation and enterprise policy and procedure that impacts on workplace diversity

1.5 Identify opportunities and barriers to inclusive engagement

2. Factor diversity into team plans and operations

2.1 Develop and review work plans in line with the diversity context

2.2 Incorporate the positive contribution of diverse workforce members into work plans

2.3 Adjust plans and operations to align with relevant legislation and policy and procedure

2.4 Design processes to incorporate and maximise the benefits of diversity

3. Engage with a diverse workforce

3.1 Apply communication processes, behaviours and language in line with diversity context

3.2 Recognise and adapt for own bias and assumptions

3.3 Practise inclusive behaviours

3.4 Recognise and apply actions to ensure cultural competency

3.5 Incorporate and apply diversity tools and techniques to operations

4. Support and encourage diverse workforce members

4.1 Provide workplace support and access to enabling services

4.2 Encourage, review and provide feedback to the workforce on a continuous basis

Skill 

Performance 

Criteria 

Description 

Writing

2.2, 2.3

• Develops texts dealing with complex ideas and concepts using specialised and detailed language to convey explicit information, requirements and recommendations in accordance with legal and organisational requirement

Oral Communication

1.1

• Establishes understanding through questioning and active listening

Navigate the world of work

1.4, 2.3

• Appreciates the implications of legislation, policy and other organisational responsibilities in carrying out own role

Interact with others

3.1-3.3, 3.5

• Implements communication strategies and behaviours for a diverse range of colleagues to build rapport and foster strong relationships
• Identifies strengths and limitations of own interpersonal skills and attitudes and addresses areas that would benefit from further development

Get the work done

1.1-1.3, 1.5, 2.4, 3.4, 3.5

• Takes responsibility for developing and implementing plans and processes to achieve organisational objectives, seeking feedback and advice as required
• Uses analytical processes to identify workforce diversity issues and evaluate options to address them

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBLDR404 Lead a diverse workforce

Not applicable

New unit

No equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.