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Unit of competency details

BSBLDR403 - Lead team effectiveness (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to BSBLDR414 - Lead team effectiveness 18/Oct/2020
Supersedes and is equivalent to BSBWOR402A - Promote team effectivenessUpdated to meet Standards for Training Packages Title change Minor edits to clarify intent of performance criteria 24/Mar/2015

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2015


Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
SIR - Retail Services Training PackageRetail Services Training Package 1.0-5.0 
ICP - Printing and Graphic ArtsPrinting and Graphic Arts 1.0-4.0 
CHC - Community ServicesCommunity Services 2.0-3.3 
UEG - Gas Industry Training PackageGas Industry Training Package 1.0 
AVI - Aviation Training PackageAviation Training Package 3.0-6.0 
FBP - Food, Beverage and PharmaceuticalFood, Beverage and Pharmaceutical 1.0-4.1 
CPC08 - Construction, Plumbing and Services Training PackageConstruction, Plumbing and Services Training Package 9.3-9.7 
MSF - Furnishing Training PackageFurnishing Training Package 2.0-5.0 
UEP - Electricity Supply Industry - Generation Sector Training PackageElectricity Supply Industry - Generation Sector Training Package 1.0 
SIS10 - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 3.1 
CPP07 - Property Services Training PackageProperty Services Training Package 14.4-14.6 
PPM - Pulp & Paper Manufacturing Industry Training PackagePulp & Paper Manufacturing Industry Training Package 1.0-2.0 
NWP - National Water Training PackageNational Water Training Package 1.0-3.0 
UET - Transmission, Distribution and Rail SectorTransmission, Distribution and Rail Sector 1.0 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-4.0 
FWP - Forest and Wood Products Training PackageForest and Wood Products Training Package 2.0-5.0 
TLI - Transport and Logistics Training PackageTransport and Logistics Training Package 1.0-6.0 
AHC - Agriculture, Horticulture and Conservation and Land Management Training PackageAgriculture, Horticulture and Conservation and Land Management Training Package 1.0-5.0 
CSC - Correctional Services Training PackageCorrectional Services Training Package 1.0-2.0 
DEF - Defence Training PackageDefence Training Package 1.0-2.3 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0-4.1 
CPP - Property Services Training PackageProperty Services Training Package 9.0-10.3 
RII - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 5.0 
UEE - Electrotechnology Training PackageElectrotechnology Training Package 2.0 
AMP - Australian Meat Processing Training PackageAustralian Meat Processing Training Package 1.0-4.0 
SIS - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 4.0 
PUA - Public SafetyPublic Safety 1.0-1.1 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-6.1 
ACM - Animal Care and Management Training PackageAnimal Care and Management Training Package 1.0-3.0 
HLT - HealthHealth 2.0-4.3 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
AVI40319 - Certificate IV in Aviation (Flight Operations Supervision)Certificate IV in Aviation (Flight Operations Supervision)
UET40619 - Certificate IV in ESI - Power Systems Network InfrastructureCertificate IV in ESI - Power Systems Network Infrastructure
UEP40218 - Certificate IV in ESI Generation - OperationsCertificate IV in ESI Generation - Operations
CPP40719 - Certificate IV in Security ManagementCertificate IV in Security Management
SIS30913 - Certificate III in Sport OfficiatingCertificate III in Sport Officiating
CPP50711 - Diploma of Access ConsultingDiploma of Access Consulting
BSB52115 - Diploma of Library and Information ServicesDiploma of Library and Information Services1-3 
HLT47515 - Certificate IV in Operating Theatre Technical SupportCertificate IV in Operating Theatre Technical Support1-2 
PPM40116 - Certificate IV in Pulping OperationsCertificate IV in Pulping Operations1-2 
FNS40115 - Certificate IV in Credit ManagementCertificate IV in Credit Management1-3 
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Accredited courses that have this unit in the completion mapping

CodeSort Table listing Accredited courses that have this unit in the completion mapping by the Code columnTitleSort Table listing Accredited courses that have this unit in the completion mapping by the Title column
10603NAT - Diploma of Catholic Youth MinistryDiploma of Catholic Youth Ministry 
10604NAT - Certificate IV in Safety Leadership (WHS) – ConstructionCertificate IV in Safety Leadership (WHS) – Construction 
10808NAT - Certificate IV in Work Skills for Career Enhancement and ManagementCertificate IV in Work Skills for Career Enhancement and Management 
10535NAT - Certificate IV in Workplace and Business CoachingCertificate IV in Workplace and Business Coaching 
10500NAT - Certificate IV in Parent, Family and Community EngagementCertificate IV in Parent, Family and Community Engagement 
10654NAT - Certificate IV in Elite Athlete Wellbeing ManagementCertificate IV in Elite Athlete Wellbeing Management 
10283NAT - Certificate IV in Crime and Justice StudiesCertificate IV in Crime and Justice Studies 
10611NAT - Certificate IV in Creative Arts in Christian MinistryCertificate IV in Creative Arts in Christian Ministry 
10466NAT - Certificate IV in Work Skills for Career Enhancement and ManagementCertificate IV in Work Skills for Career Enhancement and Management 
10667NAT - Diploma of Business Development and TenderingDiploma of Business Development and Tendering 
10647NAT - Certificate IV in Ministry (Insert Stream)Certificate IV in Ministry (Insert Stream) 
10341NAT - Certificate IV in Dementia PracticeCertificate IV in Dementia Practice 
10064NAT - Diploma of Fashion StylingDiploma of Fashion Styling 
10719NAT - Certificate IV in Leadership and Innovation in Dementia ServicesCertificate IV in Leadership and Innovation in Dementia Services 
10148NAT - Certificate IV in Feedlot Production (Feeding Management)Certificate IV in Feedlot Production (Feeding Management) 
10036NAT - Diploma of Ministry (Insert Stream)Diploma of Ministry (Insert Stream) 
10871NAT - Diploma of Fashion StylingDiploma of Fashion Styling 
10608NAT - Diploma of Leadership (insert stream)Diploma of Leadership (insert stream) 
10819NAT - Certificate IV in Parent, Family and Community EngagementCertificate IV in Parent, Family and Community Engagement 

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion.

It applies team leaders, supervisors and new emerging managers who have an important leadership role in the development of efficient and effective work teams.

Leaders at this level also provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must 'manage up' as well as manage their team/s.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership - Leadership

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan to achieve team outcomes

1.1 Lead the team to identify, establish and document team purpose, roles, responsibilities, goals, plans and objectives in consultation with team members

1.2 Engage team members to incorporate innovation and productivity measures in work plans

1.3 Lead and support team members in meeting expected outcomes

2. Lead team to develop cohesion

2.1 Provide opportunities for input of team members into planning, decision making and operational aspects of work team

2.2 Encourage and support team members to take responsibility for own work and to assist each other in undertaking required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions

2.4 Recognise and address issues, concerns and problems identified by team members or refer to relevant persons as required

2.5 Model expected behaviours and approaches

3. Participate in and facilitate work team

3.1 Actively encourage team members to participate in and take responsibility for team activities and communication processes

3.2 Give the team support to identify and resolve problems which impede its performance

3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation's image within the work team, the organisation and with clients/customers

4. Liaise with management

4.1 Maintain open communication with line manager/management at all times

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues, concerns and problems raised by the team/team members to line manager/management and ensure follow-up action is taken

4.4 Communicate unresolved issues, concerns and problems related to the team/team members raised by line managers/management to the team and ensure follow-up to action is taken

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Writing

1.1, 4.2

  • Prepares workplace plans that communicate intent and elicits feedback clearly and effectively

Oral communication

1.1, 1.3, 2.2, 2.3, 3.1, 3.2, 4.2-4.4

  • Engages in discussions or provides information using structure and language appropriate to the audience and situation

Interact with others

1.1-1.3, 2.1-2.5, 3.1, 3.3, 4.1

  • Selects and uses appropriate conventions and protocols when communicating with team members
  • Adapts personal communication style to model required behaviours, build trust and positive working relationships and to show respect for the opinions and values of others
  • Plays a lead role in situations requiring effective collaboration, demonstrating conflict resolution skills and ability to engage and motivate others

Get the work done

1.1-1.3, 3.2

  • Develops, implements and monitors plans and processes to ensure team engagement and effectiveness
  • Uses formal analytical thinking techniques to identify issues and generate possible solutions, seeking input from others as required

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBLDR403 Lead team effectiveness

BSBWOR402A Promote team effectiveness

Updated to meet Standards for Training Packages

Title change

Minor edits to clarify intent of performance criteria

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • apply knowledge of organisational goals, objectives and plans
  • develop a team work plan including documentation of how it was generated and how it will be monitored
  • identify and incorporate innovation and productivity measures into a team work plan
  • communicate with team members and management to identify and establish the team purpose, roles, responsibilities, goals plans and objectives and resolve problems
  • use techniques to consult, encourage, support and provide feedback to team members
  • model team leadership behaviours and approaches
  • liaise with management to develop the teamwork plan, resolve issues and ensure follow-up action is taken.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must explain principles and techniques associated with:

  • delegation and work allocation
  • goal setting
  • group dynamics and processes
  • individual behaviour and difference
  • leadership styles
  • motivation
  • negotiation
  • problem solving
  • planning
  • workplace innovation
  • workplace productivity.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

  • information about the organisation, including organisational structure, goals, objectives and plans
  • case studies, and where possible, real situations
  • workplace equipment and resources
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10