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Unit of competency details

BSBLDR402 - Lead effective workplace relationships (Release 1)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to BSBLDR413 - Lead effective workplace relationships 18/Oct/2020
Supersedes and is equivalent to BSBWOR401A - Establish effective workplace relationshipsUpdated to meet Standards for Training Packages 24/Mar/2015

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2015


Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
ICT - Information and Communications TechnologyInformation and Communications Technology 2.0-6.1 
CHC - Community ServicesCommunity Services 2.0-3.3 
UEG - Gas Industry Training PackageGas Industry Training Package 1.0 
SFI - Seafood IndustrySeafood Industry 1.0 
MSM - Manufacturing Training PackageManufacturing Training Package 2.0-6.0 
FBP - Food, Beverage and PharmaceuticalFood, Beverage and Pharmaceutical 2.0-4.1 
CPC08 - Construction, Plumbing and Services Training PackageConstruction, Plumbing and Services Training Package 9.3-9.7 
UEP - Electricity Supply Industry - Generation Sector Training PackageElectricity Supply Industry - Generation Sector Training Package 1.0 
PPM - Pulp & Paper Manufacturing Industry Training PackagePulp & Paper Manufacturing Industry Training Package 1.0-2.0 
UET - Transmission, Distribution and Rail SectorTransmission, Distribution and Rail Sector 1.0 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-4.0 
FWP - Forest and Wood Products Training PackageForest and Wood Products Training Package 2.0-5.0 
CSC - Correctional Services Training PackageCorrectional Services Training Package 1.0-2.0 
PSP - Public Sector Training PackagePublic Sector Training Package 1.0-2.0 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0-4.1 
CPP - Property Services Training PackageProperty Services Training Package 9.0-10.3 
RII - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 2.0-5.0 
UEE - Electrotechnology Training PackageElectrotechnology Training Package 2.0 
PUA - Public SafetyPublic Safety 1.0-1.1 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-6.1 
AUR - Automotive Retail, Service and Repair Training PackageAutomotive Retail, Service and Repair Training Package 3.0-5.0 
HLT - HealthHealth 2.0-4.3 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
UET40619 - Certificate IV in ESI - Power Systems Network InfrastructureCertificate IV in ESI - Power Systems Network Infrastructure
HLT47415 - Certificate IV in AudiometryCertificate IV in Audiometry
UEP40218 - Certificate IV in ESI Generation - OperationsCertificate IV in ESI Generation - Operations
CPP40719 - Certificate IV in Security ManagementCertificate IV in Security Management
FNS41915 - Certificate IV in Personal Injury ManagementCertificate IV in Personal Injury Management1-2 
CPC40808 - Certificate IV in Swimming Pool and Spa BuildingCertificate IV in Swimming Pool and Spa Building
CUA40615 - Certificate IV in Aboriginal and Torres Strait Islander Cultural ArtsCertificate IV in Aboriginal and Torres Strait Islander Cultural Arts1-2 
HLT47515 - Certificate IV in Operating Theatre Technical SupportCertificate IV in Operating Theatre Technical Support1-2 
SFI40319 - Certificate IV in Fisheries ComplianceCertificate IV in Fisheries Compliance
PPM40116 - Certificate IV in Pulping OperationsCertificate IV in Pulping Operations1-2 
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Accredited courses that have this unit in the completion mapping

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

This unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context.

At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning and evaluation and leadership and guidance of others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership - Leadership

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect, analyse and communicate information and ideas

1.1 Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance

1.2 Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs

1.3 Lead consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes

1.4 Seek and value contributions from internal and external sources in developing and refining new ideas and approaches

1.5 Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required

2. Develop trust and confidence as leader

2.1 Treat all internal and external contacts with integrity, respect and empathy

2.2 Use the organisation's social, ethical and business standards to develop and maintain effective relationships

2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance

2.4 Adjust interpersonal styles and methods to meet organisation's social and cultural environment

2.5 Lead and encourage other members of the work team to follow examples set according to organisation's policies and procedures

3. Develop and maintain networks and relationships

3.1 Use networks to identify and build relationships

3.2 Use networks and other work relationships to provide identifiable benefits for the team and organisation

4. Manage difficulties into positive outcomes

4.1 Identify and analyse difficulties and take action to rectify the situation within the requirements of the organisation and relevant legislation

4.2 Guide and support colleagues to resolve work difficulties

4.3 Regularly review and improve workplace outcomes in consultation with relevant personnel

4.4 Manage poor work performance within the organisation's processes

4.5 Manage conflict constructively within the organisation's processes

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Reading

1.1

  • Collects, analyses and evaluates textual information from a range of resources to inform improvement strategies

Oral Communication

1.2, 1.3, 2.4, 2.5, 4.2

  • Selects or adjusts communication style to maintain effectiveness of interaction and build and maintain engagement consistent with organisational requirements

Navigate the world of work

2.2, 2.5, 4.1, 4.4, 4.5

  • Recognises and follows legislative and organisational requirements relevant to own role

Interact with others

1.1-1.4, 2.1, 2.3, 2.5, 3.1, 3.2, 4.2, 4.5

  • Selects and uses appropriate conventions and protocols when communicating with diverse stakeholders
  • Adapts personal communication style to build trust and positive working relationships and to show respect for the opinions, values and particular needs of others
  • Plays a lead role in situations requiring effective collaboration, demonstrating conflict resolution skills and ability to engage and motivate others

Get the work done

1.1, 1.5, 4.1, 4.3

  • Plans and implements activities and processes to manage and review work performance
  • Systematically gathers and analyses all relevant information to formulate and evaluate possible solutions to difficulties

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBLDR402 Lead effective workplace relationships

BSBWOR401A Establish effective workplace relationships

Updated to meet Standards for Training Packages

Title change

Minor edits to clarify intent of performance criteria

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • access and analyse information to achieve planned outcomes
  • apply techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements
  • review and improve workplace outcomes in consultation with relevant personnel
  • adjust interpersonal style and communications to respond to cultural and social diversity
  • apply relationship management and communication skills with a range of people that:
  • demonstrate integrity, respect, empathy and cultural sensitivity and promote trust
  • forge effective relationships with internal and/or external people and help to maintain these networks
  • encourage participation and foster contribution of and respect for ideas and feedback
  • provide support to colleagues to resolve difficulties.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • give examples of how work relationships, and the cultural and social environment, can support or hinder achieving planned outcomes
  • explain techniques for developing positive work relationships and building trust and confidence in a team including interpersonal styles, communications, consultation, cultural and social sensitivity, networking
  • explain the impact of legislation and organisational policies on workplace relationships
  • describe a range of methods and techniques for communicating information and ideas to a range of stakeholders
  • outline problems solving methods
  • explain methods to resolve workplace conflict
  • explain methods to manage poor work performance
  • explain how to monitor, analyse and introduce ways to improve work relationships.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

  • relevant legislation, regulations, standards and codes
  • relevant workplace documentation and resources
  • case studies and, where possible, real situations
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10