Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify context for communication

1.1 Identify reason and context for communication

1.2 Identify persons relevant to the communication context

1.3 Clarify specific environment and personnel factors that may impact on the success of the communication

1.4 Identify and clearly understand the desired outcome of the communication

1.5 Evaluate available methods of communication against their suitability for the specific communication requirements

1.6 Identify potential barriers to effective communication and develop solutions to minimise impact

1.7 Incorporate relevant business policies, procedures, regulations and legislation into communication processes

2. Clarify message and engage communication

2.1 Undertake communication using media and format relevant to the context

2.2 Incorporate respectful and positive approaches to communications

2.3 Employ two-way processes to ensure receipt and acknowledgement of message

2.4 Seek feedback on communication processes from all parties

2.5 Provide opportunities to clarify and confirm understanding

3. Take follow-up actions

3.1 Maintain record of the communication process and outcomes in line with enterprise policy and procedures

3.2 Identify follow up actions and communicate to relevant persons

3.3 Identify and incorporate opportunities to improve leadership communication processes

Skill 

Performance 

Criteria 

Description 

Reading

1.7, 3.1, 3.2, 3.3

• Analyses and evaluates textual information from a range of sources to inform communication processes

Writing

2.1, 3.1

• Plans and prepares workplace documentation for relevant stakeholders according to organisational formats

Oral Communication

2.1, 3.2

• Participates in a variety of spoken exchanges with a range of audiences using structure and language to suit the audience

Navigate the world of work

1.7, 3.1

• Adheres to organisational policies and procedures relevant to own role

Interact with others

1.3, 2.1, 2.2, 2.3, 2.4, 2.5

• Cooperates, collaborates and consults with others to clarify and confirm understanding and seek feedback
• Selects and uses appropriate communication conventions and practices to build rapport, seek or present information

Get the work done

1.1, 1.2, 1.4, 1.5, 1.6, 3.1, 3.2, 3.3

• Plans and implements activities and processes to identify and establish communication and record keeping requirements
• Uses analytical processes to identify potential problems and generate solutions
• Systematically gathers and analyses all relevant information and evaluates options in order to make decisions about communication processes

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBLDR401 Communicate effectively as a workplace leader

Not applicable

New unit

No equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.