Unit of competency details

BSBLDR401 - Communicate effectively as a workplace leader (Release 1)


Usage recommendation:
Is superseded by and equivalent to BSBLDR412 - Communicate effectively as a workplace leader 18/Oct/2020

ReleaseRelease date
1 1 (this release) 25/Mar/2015


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 30/Jul/2015 
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Unit of competency

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.


This unit describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up.

This unit applies to managers, supervisors and team leaders required to communicate with other persons within the workplace.

Communication skills cover a range of methods and contexts within principally structured environments.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Management and Leadership - Leadership

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify context for communication

1.1 Identify reason and context for communication

1.2 Identify persons relevant to the communication context

1.3 Clarify specific environment and personnel factors that may impact on the success of the communication

1.4 Identify and clearly understand the desired outcome of the communication

1.5 Evaluate available methods of communication against their suitability for the specific communication requirements

1.6 Identify potential barriers to effective communication and develop solutions to minimise impact

1.7 Incorporate relevant business policies, procedures, regulations and legislation into communication processes

2. Clarify message and engage communication

2.1 Undertake communication using media and format relevant to the context

2.2 Incorporate respectful and positive approaches to communications

2.3 Employ two-way processes to ensure receipt and acknowledgement of message

2.4 Seek feedback on communication processes from all parties

2.5 Provide opportunities to clarify and confirm understanding

3. Take follow-up actions

3.1 Maintain record of the communication process and outcomes in line with enterprise policy and procedures

3.2 Identify follow up actions and communicate to relevant persons

3.3 Identify and incorporate opportunities to improve leadership communication processes

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.






1.7, 3.1, 3.2, 3.3

  • Analyses and evaluates textual information from a range of sources to inform communication processes


2.1, 3.1

  • Plans and prepares workplace documentation for relevant stakeholders according to organisational formats

Oral Communication

2.1, 3.2

  • Participates in a variety of spoken exchanges with a range of audiences using structure and language to suit the audience

Navigate the world of work

1.7, 3.1

  • Adheres to organisational policies and procedures relevant to own role

Interact with others

1.3, 2.1, 2.2, 2.3, 2.4, 2.5

  • Cooperates, collaborates and consults with others to clarify and confirm understanding and seek feedback
  • Selects and uses appropriate communication conventions and practices to build rapport, seek or present information

Get the work done

1.1, 1.2, 1.4, 1.5, 1.6, 3.1, 3.2, 3.3

  • Plans and implements activities and processes to identify and establish communication and record keeping requirements
  • Uses analytical processes to identify potential problems and generate solutions
  • Systematically gathers and analyses all relevant information and evaluates options in order to make decisions about communication processes

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 


Equivalence status 

BSBLDR401 Communicate effectively as a workplace leader

Not applicable

New unit

No equivalent unit


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10


Assessment requirements

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • identify the context for communication and adjust approach and responses accordingly
  • create and present clear messages choosing method and mode appropriate to the audience and context undertake effective two-way communication from the perspective of a team leader
  • identify and record actions required as a result of communication and follow-up in a timely manner.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • list effective management communication characteristics
  • describe a range of electronic and non-electronic communication methods, including situations where they would or would not be used
  • describe the characteristics of effective listening techniques
  • explain feedback process and methods
  • identify team leadership communication responsibilities
  • explain barriers to communication in a workplace context
  • describe verbal and non-verbal communication characteristics
  • explain the impact of legislation and organisational policies on workplace communication.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:

  • relevant legislation, regulations, standards and codes
  • relevant workplace documentation and resources
  • case studies and, where possible, real situations
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10