Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 3.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Review existing digital technology use in the business

1.1 Identify current collaborative ways of working, particularly relating to the use of technology to support collaboration

1.2 Assess performance of current ways of working against organisational strategies and objectives

1.3 Collate information collected through review and provide to relevant personnel as required

2. Identify opportunities to implement digital technologies for workplace collaboration

2.1 Identify available digital technologies by accessing relevant sources of information

2.2 Seek assistance from specialist advisors as required to determine relevant digital applications and specific information related to each

2.3 Assess existing collaborative methods against available and existing digital technologies to determine opportunities and priorities taking into account any associated costs and risks

2.4 Prepare a business case for implementing new digital solutions to support collaboration and seek approval where required

3. Implement and use digital technologies to collaborate in the workplace

3.1 Develop a plan to introduce new collaborative technologies, by assessing short-term and longer-term goals business objectives

3.2 Communicate and promote key features of the plan to others, referring to organisational strategies where relevant

3.3 Organise training and coaching for relevant personnel to maximise uptake and effectiveness

Skill 

Description 

Learning

• Actively reinforces workplace learning by encouraging personnel to expand their digital literacy

Reading

• Organises, evaluates and critiques information from a wide variety of textual material

Writing

• Develops material for a specific audience using clear language and workplace conventions to convey explicit information, requirements and recommendations

Oral communication

• Uses appropriate, detailed and clear language to address key personnel and disseminate information
• Uses listening and questioning skills to confirm understanding of requirements

Navigate the world of work

• Adheres to organisational policies and procedures and considers own role for its contribution to broader workplace goals

Interact with others

• Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction, influencing direction and taking a leadership role on occasion
• May seek expert guidance of others in specific areas

Get the work done

• Applies problem-solving processes when tackling an unfamiliar problem, breaking complex issues into manageable parts and identifying and evaluating several options for action
• Uses both formal and informal processes to monitor implementation of solutions and reflect on outcomes for future improvements
• Reflects on ways digital systems and tools are used, or could be used, to achieve work goals, and begins to recognise strategic and operational applications

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBITU422 Use digital technologies to collaborate in the workplace

BSBSMB412 Introduce cloud computing into business operations

Updates to title, application statement, elements, performance criteria and assessment requirements

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 3.0.