Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with BSB Business Services Training Package Version 1.0. |
Application
This unit describes the skills and knowledge required to undertake a range of online transactions, including banking, and buying and selling products and services.
It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of conducting online transactions to provide technical advice and support to a team.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Information and Communications Technology – IT Use
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify and investigate online service provider |
1.1 Undertake online research to identify suppliers of required products/services 1.2 Assess service provider confidentiality, security and privacy facilities in accordance with individual and organisational requirements 1.3 Assess potential products/services for authenticity |
2. Perform online transactions |
2.1 Confirm organisational requirements for products/services to be obtained 2.2 Ensure authentication information is secured in accordance with organisational requirements 2.3 Use appropriate online functions to obtain required products/services 2.4 Report any difficulties in accessing or using online facilities to the service provider 2.5 Complete transaction and ensure products/services are received in accordance with terms of online transaction |
3. Maintain records of online transactions |
3.1 Maintain records of transactions in accordance with organisational policy, procedures and level of authority 3.2 Compare organisational records with online records and deal with irregularities according to organisational policy and procedures |
4. Review online transactions |
4.1 Review obtained products/services rendered to determine quality, timeliness and level of customer service in relation to advertised profile 4.2 Make recommendations regarding continued or future use of online service provider, as supported by transaction history |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Learning |
1.1 |
|
Reading |
1.1-1.3, 2.2, 2.5, 3.1, 3.2, 4.1 |
|
Writing |
2.4, 3.1, 4.1, 4.2 |
|
Oral Communication |
2.1, 2.4, 4.2 |
|
Navigate the world of work |
1.2, 2.1, 2.2, 2.5, 3.1, 3.2, |
|
Interact with others |
2.4 |
|
Get the work done |
1.1-1.3, 2.3-2.5, 3.1, 3.2, 4.1, 4.2 |
|
Unit Mapping Information
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
BSBITU305 Conduct online transactions |
BSBITU305A Conduct online transactions |
Updated to meet Standards for Training Packages |
Equivalent unit |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10