Unit of competency details

BSBITU305 - Conduct online transactions (Release 1)

Summary

Releases:
ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2015

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBITU305A - Conduct online transactionsUpdated to meet Standards for Training Packages 24/Mar/2015
Is superseded by and equivalent to BSBITU315 - Purchase goods and services online 26/Sep/2018


Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
SIT - Tourism, Travel and Hospitality Training PackageTourism, Travel and Hospitality Training Package 1.0-1.2 
SFL - Floristry Training PackageFloristry Training Package 1.0 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-3.1 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-2.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
SIT30516 - Certificate III in EventsCertificate III in Events 1-2 
SFL40115 - Certificate IV in FloristryCertificate IV in Floristry 
SFL30115 - Certificate III in FloristryCertificate III in Floristry 
FNS30317 - Certificate III in Accounts AdministrationCertificate III in Accounts Administration 
FNS30315 - Certificate III in Accounts AdministrationCertificate III in Accounts Administration 1-3 
FNS30115 - Certificate III in Financial ServicesCertificate III in Financial Services 1-5 
BSB41615 - Certificate IV in PurchasingCertificate IV in Purchasing 1-2 
BSB31115 - Certificate III in Business Administration (Medical)Certificate III in Business Administration (Medical) 
BSB31015 - Certificate III in Business Administration (Legal)Certificate III in Business Administration (Legal) 
BSB30915 - Certificate III in Business Administration (Education)Certificate III in Business Administration (Education) 1-2 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080905 Practical Computing Skills  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080905 Practical Computing Skills  30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to undertake a range of online transactions, including banking, and buying and selling products and services.

It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of conducting online transactions to provide technical advice and support to a team.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Information and Communications Technology – IT Use

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify and investigate online service provider

1.1 Undertake online research to identify suppliers of required products/services

1.2 Assess service provider confidentiality, security and privacy facilities in accordance with individual and organisational requirements

1.3 Assess potential products/services for authenticity

2. Perform online transactions

2.1 Confirm organisational requirements for products/services to be obtained

2.2 Ensure authentication information is secured in accordance with organisational requirements

2.3 Use appropriate online functions to obtain required products/services

2.4 Report any difficulties in accessing or using online facilities to the service provider

2.5 Complete transaction and ensure products/services are received in accordance with terms of online transaction

3. Maintain records of online transactions

3.1 Maintain records of transactions in accordance with organisational policy, procedures and level of authority

3.2 Compare organisational records with online records and deal with irregularities according to organisational policy and procedures

4. Review online transactions

4.1 Review obtained products/services rendered to determine quality, timeliness and level of customer service in relation to advertised profile

4.2 Make recommendations regarding continued or future use of online service provider, as supported by transaction history

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Learning

1.1

  • Accesses a range of online information and contextualises to transaction requirements.

Reading

1.1-1.3, 2.2, 2.5, 3.1, 3.2, 4.1

  • Recognises and interprets numerical information within online content and organisational requirements to establish and complete required tasks and determine quality of content

Writing

2.4, 3.1, 4.1, 4.2

  • Ensures specific and relevant language is used to communicate required information, and information is accurately maintained

Oral Communication

2.1, 2.4, 4.2

  • Articulates requirements clearly using listening and questioning techniques to clarify and confirm understanding and delivers specific and factual information appropriate to audience and environment

Navigate the world of work

1.2, 2.1, 2.2, 2.5, 3.1, 3.2,

  • Recognises and follows explicit and implicit protocols and meets expectations associated with own role

Interact with others

2.4

  • Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role

Get the work done

1.1-1.3, 2.3-2.5, 3.1, 3.2, 4.1, 4.2

  • Develops plans to manage relatively complex, non-routine tasks with an awareness of how they may contribute to longer-term operational and strategic goals
  • Recognises a range of familiar problems and seeks assistance from appropriate parties
  • Uses a range of online applications to access, filter and extract information and process transactions

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBITU305 Conduct online transactions

BSBITU305A Conduct online transactions

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • adhere to organisational requirements when assessing an online service provider
  • adhere to organisational requirements when performing online transactions including:
  • reporting faults to service provider
  • checking accuracy of products/services delivered
  • maintain records according to organisational policy and procedures
  • review effectiveness of online transactions.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • outline key provisions of relevant legislation that affect aspects of business operations
  • explain policies and procedures relating to use of internet and online purchasing
  • describe service provider requirements
  • identify legal and ethical requirements relating to a range of online transactions.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the information and communications technology – IT use field of work and include access to:

  • office equipment and resources
  • relevant software applications
  • organisational policies and procedures.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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