Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement procedures to send and receive electronic mail

1.1 Login to software for sending and receiving email in accordance with organisational requirements

1.2 Check outgoing email for accuracy and ensure any required attachments are prepared, in accordance with organisational and service provider requirements

1.3 Identify urgent, confidential, personal, suspicious or potentially dangerous email and take appropriate action

1.4 Deal with returned email in accordance with organisational policies and procedures

2. Manage electronic mail

2.1 Set security levels and/or filters for incoming email in accordance with organisational requirements

2.2 Create and maintain individual mailboxes in accordance with organisational requirements

2.3 Store email and/or attachments in accordance with organisational requirements

2.4 Empty inboxes and archive or permanently delete in accordance with organisational requirements

2.5 Prepare and maintain electronic mailing lists in accordance with organisational requirements

3. Collaborate online

3.1 Identify software to be used in collaboration

3.2 Ensure online collaboration is undertaken in accordance with organisational policy, procedures and net etiquette (netiquette)

3.3 Respond to posts or communications in accordance with agreed parameters, organisational requirements and netiquette

Skill 

Performance 

Criteria 

Description 

Reading

1.1-1.4, 2.1-2.5, 3.2, 3.3

• Recognises textual information within different materials and interprets information to determine requirements as well as confirming accuracy of content

Writing

1.1, 2.2, 2.5, 3.2, 3.3

• Records key information relevant to requirements and prepares simple correspondence using basic punctuation, text and correct spelling

Oral Communication

1.4

• Obtains information through listening and questioning and uses clear and appropriate language suitable to audience

Navigate the world of work

1.1, 1.2, 1.4, 2.1-2.5, 3.2, 3.3

• Recognises and follows explicit and implicit protocols and meets expectations associated with own role

Get the work done

1.3

• Recognises and responds to routine problems in context of own work

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBITU203 Communicate electronically

BSBITU203A Communicate electronically

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.