Unit of competency details

BSBITS401B - Maintain business technology (Release 1)


Usage recommendation:
Is superseded by and equivalent to BSBITS401 - Maintain business technologyUpdated to meet Standards for Training Packages 24/Mar/2015
Supersedes and is equivalent to BSBITS401A - Maintain business technologyThis unit replaces BSBITS401A Maintain business technology. Revised unit. Required knowledge and Range Statement changed to include environmentally sustainable design practices. 27/Nov/2011

Release Status:
ReleaseRelease date
1 1 (this release) 28/Nov/2011

Training packages that include this unit

CodeSort Table listing Training packages that include this unit by the Code columnTitleSort Table listing Training packages that include this unit by the Title columnRelease
FPI11 - Forest and Forest Products Training PackageForest and Forest Products Training Package 1.1-2.3 
FNS10 - Financial Services Training PackageFinancial Services Training Package 5.0-5.1 
AUR12 - Automotive Industry Retail, Service and Repair Training PackageAutomotive Industry Retail, Service and Repair Training Package 1.0-2.1 
CPC08 - Construction, Plumbing and Services Training PackageConstruction, Plumbing and Services Training Package 8.0-9.7 
SIS10 - Sport, Fitness and Recreation Training PackageSport, Fitness and Recreation Training Package 2.0-3.1 
CPP07 - Property Services Training PackageProperty Services Training Package 14.0-14.6 
BSB07 - Business Services Training PackageBusiness Services Training Package 6.0-9.0 
CHC08 - Community Services Training PackageCommunity Services Training Package 4.0-4.2 
SFI11 - Seafood Industry Training PackageSeafood Industry Training Package 1.1-2.2 
RGR08 - Racing Training PackageRacing Training Package 1.1-2.0 

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
BSB40212 - Certificate IV in BusinessCertificate IV in Business1-2 
RGR40508 - Certificate IV in Racing Services (Racing Administration)Certificate IV in Racing Services (Racing Administration)2-3 
FNS50411 - Diploma of ConveyancingDiploma of Conveyancing
CHC42608 - Certificate IV in CelebrancyCertificate IV in Celebrancy
FPI40411 - Certificate IV in Timber Truss and Frame DesignCertificate IV in Timber Truss and Frame Design2-4 
FNS40911 - Certificate IV in SuperannuationCertificate IV in Superannuation
SIS40412 - Certificate IV in Sport and RecreationCertificate IV in Sport and Recreation1-2 
FNS60311 - Advanced Diploma of ConveyancingAdvanced Diploma of Conveyancing
BSB40207 - Certificate IV in BusinessCertificate IV in Business
FNS50711 - Diploma of SuperannuationDiploma of Superannuation
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080399 Business And Management, N.e.c.  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080399 Business And Management, N.e.c.  12/Apr/2012 
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Modification History



Release 1

This version first released with BSB07 Business Training Package version 6.0.

Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

Replaces BSBITS401A Maintain business technology

Unit Descriptor

This unit describes the performance outcomes, skills and knowledge required to maintain the effectiveness of business technology in the workplace. It includes maintaining existing technology and planning for future technology requirements.

Application of the Unit

This unit applies to individuals with a broad knowledge of business technology who contribute well developed skills in creating solutions to maintenance and upgrade issues with existing technology. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.


Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content


Performance Criteria 

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

Elements and Performance Criteria

1. Maintain performance of hardware and software

1.1 Monitor and evaluate system effectiveness to ensure it meets organisational and system requirements 

1.2 Use operating system, drive and disk structure, reports and files to identify performance problems

1.3 Maintain disk drives and peripherals  according to manufacturers’ and organisational requirements

1.4 Replace consumables  in accordance with manufacturers’ and organisational requirements

2. Provide basic system administration

2.1 Carry out system back-up procedure at regular intervals according to organisational and system requirements

2.2 Install and operate software  applications in accordance with developers’ and organisational requirements

2.3 Maintain and update security access procedures in line with organisational requirements

2.4 Ensure that licence for use of software is used, checked and recorded in accordance with organisational requirements

2.5 Regularly maintain and update virus programs in accordance with organisational requirements

3. Identify future technology requirements

3.1 Maintain knowledge of current and new technology  by regularly accessing sources of information 

3.2 Identify and develop improved technology systems  using feedback from clients and colleagues

3.3 Assess existing technology against newly available technology to determine future needs and priorities

3.4 Identify and select new technologies to achieve and maintain continuous organisational development

3.5 Obtain management and budget approval for new selected technologies

Required Skills and Knowledge

This section describes the skills and knowledge required for this unit.

Required skills 

  • communication skills to explain the operation and troubleshooting of technology in the work environment
  • literacy skills to interpret and evaluate the purposes and objectives of various uses of technology; to display logical organisation of written information
  • problem-solving skills to address routine and non-routine faults with hardware and software
  • research and analytical skills to analyse and identify organisation’s future technology requirements.

Required knowledge 

  • costs and benefits of technology maintenance strategies
  • general features and capabilities of current industry accepted hardware and software products
  • principles of environmental sustainable practice in implementing business technology
  • importance of back-up and security procedures; maintenance and diagnostic procedures; licensing, installation and purchasing procedures
  • key provisions of relevant legislation from all forms of government that may affect aspects of business operations, such as:
  • anti-discrimination legislation
  • ethical principles
  • codes of practice
  • privacy laws
  • environmental issues
  • occupational health and safety (OHS).

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment 

Critical aspects for assessment and evidence required to demonstrate competency in this unit 

Evidence of the following is essential:

  • installing software and hardware
  • organising and accessing software, materials and consumables
  • maintaining technology security and maintenance systems
  • knowledge of costs and benefits of technology maintenance strategies.

Context of and specific resources for assessment 

Assessment must ensure:

  • access to an actual workplace or simulated environment
  • access to office equipment and resources
  • access to examples of technology maintenance and security procedures.

Method of assessment 

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • analysis of responses to case studies and scenarios
  • demonstration of techniques
  • oral or written questioning to assess knowledge of general features and capabilities of current industry accepted hardware and software products.

Guidance information for assessment 

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

  • other information and communications technology or general administration units.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Organisational and system requirements  may include:

  • back-up procedures
  • Code of Conduct
  • ethical standards
  • legal and organisational policy/guidelines and requirements
  • maintenance of customised software
  • OHS policies, procedures and programs
  • quality assurance and/or procedures manuals
  • register of licenses
  • restore procedures
  • security and confidentiality procedures
  • software licence documentation
  • storage of information technology documentation
  • storage retrieval and type of product licenses
  • updating of virus protection systems.

Disk drive and peripherals maintenance  may include:

  • backing up files before major maintenance
  • checking hard drive for errors
  • cleaning dust from internal and external surfaces
  • creating more free space on the hard disk
  • defragmenting the hard disk
  • deleting unwanted files
  • reviewing programs
  • using up-to-date anti-virus programs.

Consumables  may include:

  • disks
  • magnetic tape and cassettes
  • print heads
  • print media
  • printer ribbons and cartridges.

Software  may include:

  • accounting applications
  • commercial software applications
  • database applications
  • internet/intranet/extranet related programs
  • organisation-specific software
  • presentation applications
  • spreadsheet applications
  • word processing applications.

Technology  may include:

  • client services
  • computers
  • data transfer devices
  • modems
  • peripherals, including:
  • printers, scanners, tape cartridges
  • speakers, multimedia kits
  • personal computer, modems
  • input equipment such as mouse, touch pad, keyboard, pens
  • mobile phones, palmtops and personal digital assistants (PDAs), laptops and desktop computers
  • Bluetooth devices, universal serial bus (USB), Firewire (IEEE 1394)
  • photocopiers
  • printers
  • scanners
  • software.

Sources of information  may include:

  • computer hardware manufacturers
  • computer magazines and journals
  • computer software designers
  • industry associations
  • internal/external clients
  • internet
  • retail outlets
  • seminars, workshops and training sessions
  • trade fairs.

Improved technology systems  may include:

  • access protocols
  • cable data transmissions
  • delivery and installation systems
  • hardware upgrades
  • implementing a new system
  • maintenance options
  • multimedia
  • networking options
  • new hardware
  • new software
  • resource usage monitoring
  • software upgrades
  • environmentally sustainable design practices.

Unit Sector(s)

Information and Communications Technology – IT Support

Custom Content Section

Not applicable.