Release 

Comments 

Release 2

This version first released with BSB Business Services Training Package Version 1.1.

Version created to correct mapping table information

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain performance of hardware and software

1.1 Monitor and evaluate system effectiveness to ensure it meets organisational and system requirements

1.2 Use operating system, drive and disk structure, reports and files to identify performance problems

1.3 Maintain disk drives and peripherals according to manufacturers’ and organisational requirements

1.4 Replace consumables in accordance with manufacturers’ and organisational requirements

2. Provide basic system administration

2.1 Carry out system back-up procedure at regular intervals according to organisational and system requirements

2.2 Install and operate software applications in accordance with developers’ and organisational requirements

2.3 Maintain and update security access procedures in line with organisational requirements

2.4 Ensure that licences for use of software are used, checked and recorded in accordance with organisational requirements

2.5 Regularly maintain and update virus programs in accordance with organisational requirements

3. Identify future technology requirements

3.1 Maintain knowledge of current and new technology by regularly accessing sources of information

3.2 Identify and develop improved technology systems using feedback from clients and colleagues

3.3 Assess existing technology against newly available technology to determine future needs and priorities

3.4 Identify and select new technologies to achieve and maintain continuous organisational development

3.5 Obtain management and budget approval for new selected technologies

Skill 

Performance 

Criteria 

Description 

Reading

1.1-1.4, 2.1-2.5, 3.1-3.4

• Gathers, analyses and interprets a range of textual information from a variety of sources and identifies relevant information

Writing

2.3, 2.4, 3.5

• Produces texts of varying complexity using appropriate language and logical structure to record and convey information

Navigate the world of work

1.1, 1.3, 1.4, 2.1-2.5

• Complies with organisational policies and legal responsibilities related to own work

Get the work done

1.1-1.4, 2.1-2.5, 3.1-3.5

• Plans, implements and monitors tasks required to achieve required outcomes
• Takes responsibility for the outcomes of routine decisions directly related to own role
• Recognises and takes responsibility for addressing predictable and some less predictable problems in familiar work contexts
• Understands the purposes, specific functions and key features of common digital systems and tools and operates them effectively to complete routine tasks
• Identifies innovations by monitoring trends from other contexts

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBITS401 Maintain business technology

BSBITS401B Maintain business technology

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 2

This version first released with BSB Business Services Training Package Version 1.1.

Version created to correct mapping table information

Release 1

This version first released with BSB Business Services Training Package Version 1.0.