Unit of competency details

BSBITS401 - Maintain business technology (Release 2)

Summary

Releases:
ReleaseStatusRelease date
2 (this release)Current 09/Apr/2015
(View details for release 1) Replaced25/Mar/2015

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Supersedes and is equivalent to BSBITS401B - Maintain business technologyUpdated to meet Standards for Training Packages 24/Mar/2015
Is superseded by and equivalent to BSBITS411 - Maintain and implement digital technology 26/Sep/2018


Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
FWP - Forest and Wood Products Training PackageForest and Wood Products Training Package 2.0,3.0 
FNS - Financial Services Training PackageFinancial Services Training Package 1.1-3.1 
CPP07 - Property Services Training PackageProperty Services Training Package 14.4-14.5 
CPP - Property Services Training PackageProperty Services Training Package 4.0-6.0 
CHC - Community ServicesCommunity Services 3.0 
BSB - Business Services Training PackageBusiness Services Training Package 1.1-2.0 
AUR - Automotive Retail, Service and Repair Training PackageAutomotive Retail, Service and Repair Training Package 3.0-4.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
FWP40416 - Certificate IV in Timber Truss and Frame DesignCertificate IV in Timber Truss and Frame Design 
FWP40316 - Certificate IV in Timber Truss and Frame ManufactureCertificate IV in Timber Truss and Frame Manufacture 
FWP40216 - Certificate IV in Timber ProcessingCertificate IV in Timber Processing 
FWP40116 - Certificate IV in Forest OperationsCertificate IV in Forest Operations 
FNS50715 - Diploma of SuperannuationDiploma of Superannuation 1-3 
FNS41815 - Certificate IV in Financial ServicesCertificate IV in Financial Services 1-5 
FNS40915 - Certificate IV in SuperannuationCertificate IV in Superannuation 1-3 
CPP40707 - Certificate IV in Security and Risk ManagementCertificate IV in Security and Risk Management 
CPP40611 - Certificate IV in Property Services (Operations)Certificate IV in Property Services (Operations) 
CPP40516 - Certificate IV in Strata Community ManagementCertificate IV in Strata Community Management 1-2 
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Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080399 Business And Management, N.e.c.  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080399 Business And Management, N.e.c.  30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 2

This version first released with BSB Business Services Training Package Version 1.1.

Version created to correct mapping table information

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to maintain the effectiveness of business technology in the workplace. It includes maintaining existing technology and planning for future technology requirements.

It applies to individuals with a broad knowledge of business technology who may be required to contribute well-developed skills in creating solutions to maintenance and upgrade issues with existing technology. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

No licensing, legislation or certification requirements apply to this unit at the time of publication.

Unit Sector

Information and Communications Technology – IT Support

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain performance of hardware and software

1.1 Monitor and evaluate system effectiveness to ensure it meets organisational and system requirements

1.2 Use operating system, drive and disk structure, reports and files to identify performance problems

1.3 Maintain disk drives and peripherals according to manufacturers’ and organisational requirements

1.4 Replace consumables in accordance with manufacturers’ and organisational requirements

2. Provide basic system administration

2.1 Carry out system back-up procedure at regular intervals according to organisational and system requirements

2.2 Install and operate software applications in accordance with developers’ and organisational requirements

2.3 Maintain and update security access procedures in line with organisational requirements

2.4 Ensure that licences for use of software are used, checked and recorded in accordance with organisational requirements

2.5 Regularly maintain and update virus programs in accordance with organisational requirements

3. Identify future technology requirements

3.1 Maintain knowledge of current and new technology by regularly accessing sources of information

3.2 Identify and develop improved technology systems using feedback from clients and colleagues

3.3 Assess existing technology against newly available technology to determine future needs and priorities

3.4 Identify and select new technologies to achieve and maintain continuous organisational development

3.5 Obtain management and budget approval for new selected technologies

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance 

Criteria 

Description 

Reading

1.1-1.4, 2.1-2.5, 3.1-3.4

  • Gathers, analyses and interprets a range of textual information from a variety of sources and identifies relevant information

Writing

2.3, 2.4, 3.5

  • Produces texts of varying complexity using appropriate language and logical structure to record and convey information

Navigate the world of work

1.1, 1.3, 1.4, 2.1-2.5

  • Complies with organisational policies and legal responsibilities related to own work

Get the work done

1.1-1.4, 2.1-2.5, 3.1-3.5

  • Plans, implements and monitors tasks required to achieve required outcomes
  • Takes responsibility for the outcomes of routine decisions directly related to own role
  • Recognises and takes responsibility for addressing predictable and some less predictable problems in familiar work contexts
  • Understands the purposes, specific functions and key features of common digital systems and tools and operates them effectively to complete routine tasks
  • Identifies innovations by monitoring trends from other contexts

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBITS401 Maintain business technology

BSBITS401B Maintain business technology

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

 

Assessment requirements

Modification History

Release 

Comments 

Release 2

This version first released with BSB Business Services Training Package Version 1.1.

Version created to correct mapping table information

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • install software and hardware and maintain performance according to manufacturers’ and organisational requirements
  • organise and access software, materials and consumables
  • maintain and update technology and security systems.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • outline the costs and benefits of technology maintenance
  • describe the general features and capabilities of current industry-accepted hardware and software products
  • explain the importance of:
  • back-up and security procedures
  • maintenance and diagnostic procedures
  • licensing, installation and purchasing procedures.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the information and communications technology – IT support field of work and include access to:

  • case studies and, where possible, real situations
  • office equipment and resources
  • examples of technology maintenance and security procedures.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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