Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Manage establishment of a workgroup network

1.1 Determine current and anticipated future network requirements with nominated person in accordance with organisational policy and budgetary constraints

1.2 Ensure selected network is compatible with current organisational software, hardware and work practices

1.3 Obtain and install equipment in accordance with organisational requirements and manufacturers’ instructions

1.4 Install software in accordance with organisational requirements and the manufacturers’ instructions

1.5 Ensure establishment of network promotes efficiency and access for users

2. Manage maintenance of a workgroup network

2.1 Establish and maintain records to ensure control and security of hardware and software stock, in accordance with organisational policy and procedures

2.2 Respond to network problems and rectify minor faults in accordance with organisational requirements

2.3 Report major problems and consult computer experts in accordance with organisational policy and procedures

2.4 File and store software in accordance with organisational procedures

2.5 Recommend improvements for the network to appropriate personnel

3. Assist and train network users

3.1 Provide training for staff to use the network in accordance with needs

3.2 Assist network users to maximise network potential

3.3 Examine user skills and provide access to appropriate training to improve individual and workgroup efficiency of network use

Skill 

Performance 

Criteria 

Description 

Reading

1.1-1.4, 2.1, 2.3, 2.4

• Identifies and interprets workplace texts, including organisational policies and technical instructions, to identify relevant information

Writing

2.1, 2.3, 2.5

• Maintains accurate records and produces reports and recommendations using formats, terminology and conventions specific to workplace requirements

Oral Communication

1.1, 2.3, 2.5, 3.1-3.3

• Explains issues and requirements clearly using appropriate vocabulary and non-verbal features
• Obtains information using active listening and questioning skills

Numeracy

1.1

• Identifies and interprets numerical information within budgets

Navigate the world of work

1.1, 1.3, 1.4, 2.1-2.4

• Adheres to organisational policies and procedures and considers own role in terms of its contribution to broader goals of work environment

Interact with others

1.1, 2.3, 2.5, 3.1-3.3

• Selects and uses appropriate conventions and protocols when communicating in a range of familiar work contexts
• Collaborates with others, playing an active role in facilitating effective outcomes

Get the work done

1.1-1.5, 2.2-2.4, 3.3

• Plans and implements routine and non-routine tasks according to organisational requirements
• Makes a range of critical and non-critical decisions in relatively complex situations,
• Uses problem solving techniques to address issues of increasing complexity within own scope
• Uses digital systems and tools to file and store information and programs in accordance with the organisation's requirements
• Reflects on the ways in which digital systems and tools are used, or could be used to achieve work goals

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBITB501 Establish and maintain a workgroup computer network

BSBITB501A Establish and maintain a workgroup computer network

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.