Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish scope of public programs

1.1 Identify activities, events or public programs that meet current or future organisational requirements and policies

1.2 Assess external influences that may impact development of programs

1.3 Research customer needs and wider community needs

1.4 Establish educational, interpretive and commercial objectives in consultation with relevant stakeholders

2. Develop concepts for public programs

2.1 Develop and document concepts for storylines, interpretive messages and themes

2.2 Integrate cultural and environmental protocols into concept development

2.3 Identify and use specialists, as required

2.4 Prepare and present proposals for approval consistent with organisational procedures

3. Prepare to stage activities, events and public programs

3.1 Obtain resources required to complete activity, event or public program

3.2 Prepare timeframes with relevant parties, and take steps to coordinate with other activities

3.3 Confirm facilities are capable of delivering activities to the specified range of users, and provide a suitable and safe environment

3.4 Confirm suitable resources are available to operate the required facilities

3.5 Undertake risk audits, including copyright issues, and take action according to organisational policies and procedures

3.6 Identify trends in libraries and methods of online promotion

4. Organise publicity

4.1 Identify suitability of existing promotional materials for activities, events and public programs and audience

4.2 Contribute to development of strategies that target audiences according to organisational policies and procedures

4.3 Confirm material contains valid and reliable information

5. Evaluate programs

5.1 Collect and provide feedback from, and to, relevant stakeholders

5.2 Modify activities according to feedback received and use feedback to inform future development

5.3 Establish and implement ongoing review mechanisms for continuous improvement of programs

Skill 

Description 

Reading

• Recognises and interprets different texts that meet requirements of the organisation

Writing

• Prepares specific information which conveys an understanding of outcomes and alternatives, and uses terminology appropriate to present to relevant personnel

Oral Communication

• Participates in a verbal exchange of ideas and uses detailed and clear language to clarify and present information according to requirements and audience

Numeracy

• Uses basic mathematical calculations to allocate and track resources to meet requirements within a set timeframe

Self-management

• Takes full responsibility for following policies and procedures
• Accepts responsibility for risk management, applying problem solving processes to determine solutions

Problem solving

• Uses problem solving techniques to identify and analyse issues

Teamwork

• Collaborates and cooperates with others to achieve joint outcomes

Organising and planning

• Accepts responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others taking into account capabilities, efficiencies and effectiveness

Technology

• Uses main features and functions of digital tools to complete work tasks and access information

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.