Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with BSB Business Services Training Package Version 7.0. |
Application
This unit describes the skills and knowledge required to receive and distribute incoming information, and to collect and despatch outgoing information using both digital and non-digital methods.
The unit applies to those who perform a range of routine tasks in the workplace, using a limited range of technological and practical skills and knowledge of information handling under direct supervision or with limited individual responsibility.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Technical Skills – Information Services
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Receive and distribute incoming information |
1.1 Collect physical and digital information items from organisation’s points of receipt 1.2 Destroy items of no relevance to organisation according to organisational policies and procedures 1.3 Annotate each relevant item with time and date of receipt, where required 1.4 Enter metadata applying to information items into relevant system according to organisational policies and procedures, where required 1.5 Identify urgent and confidential information for priority distribution 1.6 Sort and deliver information items to relevant stakeholders according to organisational policies and procedures 1.7 Record damaged, suspicious or missing items and report to relevant stakeholders, where required |
2. Receive and despatch outgoing information |
2.1 Collect, check and sort outgoing information items according to organisational policies and procedures 2.2 Record and process outgoing information items for despatch according to organisational policies and procedures 2.3 Prepare items for urgent delivery according to organisational policies and procedures 2.4 Organise despatch of urgent deliveries and follow up if necessary 2.5 Despatch remaining information according to organisational policies and procedures |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.
Skill |
Description |
Reading |
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Writing |
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Oral Communication |
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Numeracy |
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Problem solving |
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Planning and organising |
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Self-management |
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Technology |
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Unit Mapping Information
No equivalent unit. Supersedes but is not equivalent to:
- BSBINM202 Handle mail
- BSBINM303 Handle receipt and despatch of information.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10