Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Identify change requirements and opportunities

1.1 Identify strategic change needs through an analysis of organisational objectives

1.2 Review existing policies and practices against strategic objectives to identify where changes are required

1.3 Monitor the external environment to identify events or trends that impact on the achievement of organisational objectives

1.4 Identify major operational change requirements due to performance gaps, business opportunities or threats, or management decisions

1.5 Review and prioritise change requirements or opportunities with relevant managers

1.6 Consult stakeholders, specialists and experts to assist in the identification of major change requirements and opportunities

2 Develop change management strategy

2.1 Undertake cost-benefit analysis for high priority change requirements and opportunities

2.2 Undertake risk analysis and apply problem solving and innovation skills to identify barriers to change and agree and record mitigation strategies

2.3 Develop change management project plan

2.4 Obtain approvals from relevant authorities to confirm the change management process

2.5 Assign resources to the project and agree reporting protocols with relevant managers

3 Implement change management strategy

3.1 Develop communication or education plan, in consultation with relevant groups and individuals, to promote the benefits of the change to the organisation and to minimise loss

3.2 Arrange and manage activities to deliver the communication or education plans to relevant groups and individuals

3.3 Consult with relevant groups and individuals for input into the change process

3.4 Identify and respond to barriers to the change according to risk management plans

3.5 Action interventions and activities set out in project plan according to project timetable

3.6 Activate strategies for embedding the change

3.7 Conduct regular evaluation and review and modify project plan where appropriate to achieve change program objectives

Skill 

Performance 

Criteria 

Description 

Reading

1.1, 1.2, 2.1, 2.2

• Interprets detailed information that may deal with complex ideas related to issues both within and outside the workplace context

Writing

2.1, 2.2, 2.3, 2.4, 3.1

• Uses clear and precise language to develop information about objectives, requirements, activities and recommendations
• Develops complex plans and strategies in appropriate format for the audience and purpose

Oral Communication

1.6, 2.2, 2.4, 2.5, 3.3

• Discusses and seeks information using appropriate structure and language for the particular audience
• Uses questioning and active listening to clarify or confirm understanding

Numeracy

2.1, 2.3, 2.3

• Interprets, analyses and presents numeric/financial information in complex documents

Navigate the world of work

1.1-1.6, 2.4, 2.5, 3.1, 3.2

• Takes a lead role in the development of organisational strategic goals and associated roles and responsibilities

Interact with others

1.5, 1.6, 2.4, 2.5, 3.1-3.3

• Uses a variety of communication tools and strategies to build and maintain effective working relationships
• Uses inclusive and collaborative techniques to seek feedback, negotiate and consult with a range of stakeholders

Get the work done

1.1-1.5, 2.1-2.5, 3.1, 3.2, 3.4-3.7

• Plans, organises and implements activities required to achieve strategic priorities and outcomes, including consulting with others and sequencing events to minimise uncertainty for staff
• Uses problem-solving skills to identify and analyse issues or barriers, and develop responses
• Develops new and innovative ideas through exploration and lateral thinking

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBINN601 Lead and manage organisational change

BSBINN601B Manage organisational change

Updated to meet Standards for Training Packages

Edits to clarify intent of Performance Criteria

Title change

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.