Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Lead innovation by example

1.1 Make innovation an integral part of leadership and management activities

1.2 Demonstrate positive reception of ideas from others and provide constructive advice

1.3 Establish and maintain relationships based on mutual respect and trust

1.4 Take considered risks to open up opportunities for innovation

1.5 Regularly evaluate own approaches for consistency with the wider organisational or project context

2 Establish work practices that support innovation

2.1 Consult on and establish working conditions that reflect and encourage innovative practice

2.2 Introduce and maintain workplace procedures that foster innovation and allow for rigorous evaluation of innovative ideas

2.3 Facilitate and participate in collaborative work arrangements to foster innovation

2.4 Build and lead teams to work in ways that maximise opportunities for innovation

3 Promote innovation

3.1 Acknowledge suggestions, improvements and innovations from all colleagues

3.2 Find appropriate ways of celebrating and promoting innovation

3.3 Promote and reinforce the value of innovation according to the vision and objectives of the organisation or project

3.4 Promote and support the evaluation of innovative ideas within the wider organisational or project context

4 Create a physical environment which supports innovation

4.1 Evaluate the impact of the physical environment in relation to innovation

4.2 Collaborate with colleagues about ideas for enhancing the physical work environment before taking action

4.3 Consider potential for supporting innovation when selecting physical resources and equipment

4.4 Design, fit-out and decorate workspaces to encourage creative mindsets, collaborative working and the development of positive workplace relationships

5 Provide learning opportunities

5.1 Pro-actively share relevant information, knowledge and skills with colleagues

5.2 Provide or encourage formal and informal learning opportunities to help develop the skills needed for innovation

5.3 Create opportunities in which individuals can learn from the experience of others

Skill 

Performance 

Criteria 

Description 

Reading

1.5, 2.2, 4.1, 5.1

• Interprets and evaluates information that may deal with complex ideas related to issues both within and outside a given workplace context

Writing

3.3, 3.4, 5.1

• Develops information for others using language to suit the context and audience

Oral Communication

1.2, 2.1, 2.3, 3.1, 3.3, 3.4, 5.1

• Presents ideas and concepts to a range of audiences using structure and language to suit the audience
• Uses active listening and questioning to discuss and clarify information and to confirm understanding

Navigate the world of work

1.1, 1.5, 2.1, 2.2, 3.3, 5.1, 5.2

• Takes responsibility for implementing practices and procedures to achieve organisational objectives in innovation according to role requirements
• Stays up to date with professional development options to provide relevant information to staff

Interact with others

1.2, 1.3, 2.3, 2.4, 3.1-3.4, 4.2, 5.1, 5.3

• Uses appropriate communication techniques to build rapport and foster strong relationships with co-workers in a range of work contexts
• Uses inclusive and collaborative techniques to share, promote and convey complex information about new ideas and systems within the workplace

Get the work done

1.1, 1.4, 1.5, 2.1, 3.2, 3.3, 4.1, 4.3, 4.4, 5.2, 5.3

• Accepts responsibility for planning and implementing tasks and practices to achieve organisational goals, negotiating key aspects with others and taking into account current capabilities and needs
• Develops new and innovative ideas through exploration, evaluation, analysis and critical thinking
• Facilitates a climate where people feel comfortable suggesting and discussing improvements or new ideas
• Uses problem solving processes to identify, assess and respond to challenges and risks around innovation

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBINN502 Build and sustain an innovative work environment

BSBINN502A Build and sustain an innovative work environment

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.