Unit of competency details

BSBINN502 - Build and sustain an innovative work environment (Release 1)


ReleaseStatusRelease date
1 1 (this release)Current 25/Mar/2015

Usage recommendation:
Supersedes and is equivalent to BSBINN502A - Build and sustain an innovative work environmentUpdated to meet Standards for Training Packages 24/Mar/2015

Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
UEG - Gas Industry Training PackageGas Industry Training Package 1.0 
TLI - Transport and Logistics Training PackageTransport and Logistics Training Package 1.0-5.0 
SIR - Retail Services Training PackageRetail Services Training Package 3.0 
RII - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 2.0 
FWP - Forest and Wood Products Training PackageForest and Wood Products Training Package 1.0-3.0 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-3.1 
DEF - Defence Training PackageDefence Training Package 1.0-2.1 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0-3.0 
CPP07 - Property Services Training PackageProperty Services Training Package 14.4-14.5 
CPC08 - Construction, Plumbing and Services Training PackageConstruction, Plumbing and Services Training Package 9.3-9.4 
CHC - Community ServicesCommunity Services 2.0-3.0 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-3.0 
AUR - Automotive Retail, Service and Repair Training PackageAutomotive Retail, Service and Repair Training Package 3.0,4.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
UEG60118 - Advanced Diploma of Gas Supply Industry OperationsAdvanced Diploma of Gas Supply Industry Operations 
UEG50118 - Diploma of Gas Supply Industry OperationsDiploma of Gas Supply Industry Operations 
TLI50515 - Diploma of Deployment LogisticsDiploma of Deployment Logistics 1-2 
TLI50415 - Diploma of LogisticsDiploma of Logistics 1-4 
SIR50317 - Diploma of Retail Merchandise ManagementDiploma of Retail Merchandise Management 
RII50915 - Diploma of Underground Coal Mining ManagementDiploma of Underground Coal Mining Management 
RII50415 - Diploma of Civil Construction ManagementDiploma of Civil Construction Management 
RII50315 - Diploma of Minerals ProcessingDiploma of Minerals Processing 
RII50215 - Diploma of Underground Metalliferous Mining ManagementDiploma of Underground Metalliferous Mining Management 
FWP60116 - Advanced Diploma of Forest Industry SustainabilityAdvanced Diploma of Forest Industry Sustainability 
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080307 Organisation Management  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080307 Organisation Management  30/Jul/2015 
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Unit Of competency

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.


This unit describes the skills and knowledge required to create an environment that enables and supports the application of innovative practice focusing on a holistic approach to the integration of innovation across all areas of work practice.

It applies to individuals working in leadership or management roles in any industry or community context. The individual could be employed by the organisation, but may also be an external contractor, the leader of a cross organisation team or of a self-formed team of individuals. The work group could be permanent or temporary in nature.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Creativity and Innovation – Innovation

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Lead innovation by example

1.1 Make innovation an integral part of leadership and management activities

1.2 Demonstrate positive reception of ideas from others and provide constructive advice

1.3 Establish and maintain relationships based on mutual respect and trust

1.4 Take considered risks to open up opportunities for innovation

1.5 Regularly evaluate own approaches for consistency with the wider organisational or project context

2 Establish work practices that support innovation

2.1 Consult on and establish working conditions that reflect and encourage innovative practice

2.2 Introduce and maintain workplace procedures that foster innovation and allow for rigorous evaluation of innovative ideas

2.3 Facilitate and participate in collaborative work arrangements to foster innovation

2.4 Build and lead teams to work in ways that maximise opportunities for innovation

3 Promote innovation

3.1 Acknowledge suggestions, improvements and innovations from all colleagues

3.2 Find appropriate ways of celebrating and promoting innovation

3.3 Promote and reinforce the value of innovation according to the vision and objectives of the organisation or project

3.4 Promote and support the evaluation of innovative ideas within the wider organisational or project context

4 Create a physical environment which supports innovation

4.1 Evaluate the impact of the physical environment in relation to innovation

4.2 Collaborate with colleagues about ideas for enhancing the physical work environment before taking action

4.3 Consider potential for supporting innovation when selecting physical resources and equipment

4.4 Design, fit-out and decorate workspaces to encourage creative mindsets, collaborative working and the development of positive workplace relationships

5 Provide learning opportunities

5.1 Pro-actively share relevant information, knowledge and skills with colleagues

5.2 Provide or encourage formal and informal learning opportunities to help develop the skills needed for innovation

5.3 Create opportunities in which individuals can learn from the experience of others

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.






1.5, 2.2, 4.1, 5.1

  • Interprets and evaluates information that may deal with complex ideas related to issues both within and outside a given workplace context


3.3, 3.4, 5.1

  • Develops information for others using language to suit the context and audience

Oral Communication

1.2, 2.1, 2.3, 3.1, 3.3, 3.4, 5.1

  • Presents ideas and concepts to a range of audiences using structure and language to suit the audience
  • Uses active listening and questioning to discuss and clarify information and to confirm understanding

Navigate the world of work

1.1, 1.5, 2.1, 2.2, 3.3, 5.1, 5.2

  • Takes responsibility for implementing practices and procedures to achieve organisational objectives in innovation according to role requirements
  • Stays up to date with professional development options to provide relevant information to staff

Interact with others

1.2, 1.3, 2.3, 2.4, 3.1-3.4, 4.2, 5.1, 5.3

  • Uses appropriate communication techniques to build rapport and foster strong relationships with co-workers in a range of work contexts
  • Uses inclusive and collaborative techniques to share, promote and convey complex information about new ideas and systems within the workplace

Get the work done

1.1, 1.4, 1.5, 2.1, 3.2, 3.3, 4.1, 4.3, 4.4, 5.2, 5.3

  • Accepts responsibility for planning and implementing tasks and practices to achieve organisational goals, negotiating key aspects with others and taking into account current capabilities and needs
  • Develops new and innovative ideas through exploration, evaluation, analysis and critical thinking
  • Facilitates a climate where people feel comfortable suggesting and discussing improvements or new ideas
  • Uses problem solving processes to identify, assess and respond to challenges and risks around innovation

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 


Equivalence status 

BSBINN502 Build and sustain an innovative work environment

BSBINN502A Build and sustain an innovative work environment

Updated to meet Standards for Training Packages

Equivalent unit


Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10


Assessment requirements

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to maximise opportunities for innovation by:

  • establishing procedures and practices that foster innovation including:
  • collaborative work arrangements
  • building team capacity to contribute to innovation
  • providing formal and informal learning opportunities
  • evaluating ideas
  • celebration and promotion of innovation
  • consultation
  • respectful communications and sharing of ideas and feedback
  • reinforcing the value of innovation to the vision and objectives of the organisation,
  • model ling behaviour including being receptive to ideas, giving constructive advice, evaluating own work, establishing and maintaining relationships based on mutual respect and trust, taking considered risks that provide opportunities for innovation
  • evaluating how the physical environment can be enhanced to support innovation and collaboration and collaborating on ideas to make improvements including in the selection of physical resources and equipment, and the design, fit-out and decoration of the workspaces
  • making changes to a workspace that will encourage innovation in at least one of
  • design
  • fit-out
  • decoration.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • explain the concepts and theories of innovation and how these link to innovation in practice
  • explain the context for innovation in the workplace including core business values, overall objectives, broader environmental context and the need to ensure the value and benefit of innovative ideas and projects
  • discuss the factors and tools that can motivate individuals to use creative thinking and apply innovative work practices
  • research the legislative framework that impacts on operations in the relevant workplace context
  • explain how different approaches to management and leadership can support or hinder innovation
  • discuss typical challenges and barriers to innovation within teams and organisations and ways of overcoming these including rewarding and celebrating innovation, coaching and learning, modelling behaviour and managing the physical environment.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the creativity and innovation and include access to:

  • workplace documents
  • case studies and, where possible, real situations
  • office equipment and resources
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.


Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10

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