Unit of competency details

BSBINM601 - Manage knowledge and information (Release 1)


Usage recommendation:
Supersedes and is equivalent to BSBINM601A - Manage knowledge and informationUpdated to meet Standards for Training Packages 24/Mar/2015

Release Status:
ReleaseRelease date
1 1 (this release) 25/Mar/2015

Accredited courses that have this unit in the completion mapping

Training packages that include this unit

CodeTitleSort Table listing Training packages that include this unit by the Title columnRelease
UEG - Gas Industry Training PackageGas Industry Training Package 1.0 
SFI - Seafood IndustrySeafood Industry 1.0 
RII - Resources and Infrastructure Industry Training PackageResources and Infrastructure Industry Training Package 2.0-3.0 
FNS - Financial Services Training PackageFinancial Services Training Package 1.0-3.1 
CUA - Creative Arts and Culture Training PackageCreative Arts and Culture Training Package 2.0-4.1 
CHC - Community ServicesCommunity Services 2.0-3.0 
BSB - Business Services Training PackageBusiness Services Training Package 1.0-5.0 

Qualifications that include this unit

CodeTitleSort Table listing Qualifications that include this unit by the Title columnRelease
UEG60118 - Advanced Diploma of Gas Supply Industry OperationsAdvanced Diploma of Gas Supply Industry Operations 
SFI50119 - Diploma of AquacultureDiploma of Aquaculture 
RII60715 - Advanced Diploma of Surface Coal Mining ManagementAdvanced Diploma of Surface Coal Mining Management 
RII60315 - Advanced Diploma of Underground Coal Mining ManagementAdvanced Diploma of Underground Coal Mining Management 1-2 
RII60215 - Advanced Diploma of Extractive Industries ManagementAdvanced Diploma of Extractive Industries Management 
RII60115 - Advanced Diploma of Metalliferous MiningAdvanced Diploma of Metalliferous Mining 
FNS60415 - Advanced Diploma of Financial PlanningAdvanced Diploma of Financial Planning 1-4 
FNS60115 - Advanced Diploma of Insurance BrokingAdvanced Diploma of Insurance Broking 1-3 
CUA60515 - Advanced Diploma of Music IndustryAdvanced Diploma of Music Industry 1-2 
CUA60415 - Advanced Diploma of Creative Product DevelopmentAdvanced Diploma of Creative Product Development 
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 029999 Information Technology, N.e.c.  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 029999 Information Technology, N.e.c.  30/Jul/2015 
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Unit Of competency

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.


This unit describes the skills and knowledge required to develop and maintain information processing systems to support decision making; and to optimise the use of knowledge and learning throughout the organisation.

It applies to individuals who are responsible for ensuring that critical knowledge and information are readily available to review the organisation’s performance and to ensure its effective functioning. It applies to a wide range of knowledge and information such as business performance data, customer feedback, statistical data and financial data.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Knowledge Management – Information Management

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Obtain information relevant to business issues

1.1 Review staff and customer feedback and business performance data

1.2 Identify, define and analyse business problems and issues

1.3 Identify information required to reach a decision on problems/issues

1.4 Source and gather reliable information

1.5 Test information for reliability and validity and reject where contradictory or ambiguous

1.6 Utilise formal and informal networks to access corporate knowledge/memory not held in formal systems and review appropriately

2 Analyse information and knowledge

2.1 Ensure objectives for analyses are clear, relevant and consistent with the decisions required

2.2 Identify patterns and emerging trends correctly and interpret as to cause and effect

2.3 Utilise statistical analyses and interpretation where appropriate

2.4 Undertake sensitivity analysis on any proposed options

2.5 Ensure documentation reflects a logical approach to the evaluation of the evidence and conclusions drawn

2.6 Adjust management information systems/decision support systems to meet information processing objectives

3 Take decisions on business issues identified

3.1 Ensure sufficient valid and reliable information/evidence is available to support a decision

3.2 Utilise risk management plans to determine acceptable courses of action

3.3 Utilise appropriate quantitative methods to assist decision making

3.4 Consult specialists and other relevant groups and individuals

3.5 Ensure decisions taken are within the delegation/accountability of the group/individual responsible

3.6 Make decisions in accordance with organisational guidelines and procedures

3.7 Ensure decisions taken are consistent with organisational objectives, values and standards

3.8 Ensure decisions are taken in a timely manner

4 Disseminate information to the organisation

4.1 Ensure advice/information needs are documented and are specific to location, format and time line requirements

4.2 Document information and update databases regularly

4.3 Design and test systems to meet information requirements of decision makers

4.4 Ensure information is up-to-date, accurate, relevant and sufficient for the recipient

4.5 Develop communication plans and disseminate information

4.6 Adhere to confidentiality/privacy policies in the transmission/release of information/advice

4.7 Review and update communication plans regularly

4.8 Utilise technology which provides optimum efficiency and quality

4.9 Maintain corporate knowledge and ensure security

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.






1.1-1.6, 2.1-2.6, 3.1, 3.2, 3.3, 4.1-4.9

  • Organises, evaluates and critiques ideas and information from a wide range of complex texts.
  • Draws on a broad range of strategies to build and maintain understanding throughout complex texts.


1.2, 1.3, 1.4, 1.5, 1.6, 2.1, 2.2, 2.4, 2.5, 2.6, 3.3, 3.4, 4.1, 4.2, 4.3, 4.4, 4.5, 4.7, 4.9

  • Generates complex written texts, demonstrating control over a broad range of writing styles and purpose
  • Demonstrates sophisticated writing skills by selecting appropriate conventions and stylistic devices to express precise meaning

Oral Communication

1.6, 3.4, 4.5

  • Encourages discussions and applies appropriate listening and questioning techniques while consulting with specialists and other relevant personnel
  • Presents complex information in formal situations using language, tone and pace appropriate for the audience and purpose


1.1, 1.2, 1.5, 2.2-2.4, 3.1, 3.3, 4.3

  • Uses highly-developed numeracy skills to interpret complex statistical and researched information, performing calculations on data to render it usable and reportable

Navigate the world of work

2.6, 3.6, 3.7

  • Works autonomously making high level decisions to achieve and improve organisational goals
  • Takes a lead role in the development of organisational goals, roles and responsibilities
  • Develops and implements strategies that ensures organisational policies, procedures and regulatory requirements are being met
  • Monitors and reviews the organisations policies, procedures and adherence to legislative requirements in order to implement and manage change

Interact with others

1.6, 3.4, 4.5, 4.6

  • Uses a variety of relevant communication tools and strategies to access and share information and to build and maintain effective working relationships

Get the work done

1.1-1.5, 2.1, 2.2, 2.4-2.6, 3.1-3.3, 3.6-3.8, 4.1, 4.3-4.5, 4.7, 4.8, 4.9

  • Plans and manages activities with implications for the whole organisation
  • Gathers and analyses data and seeks feedback to improve plans and processes
  • Makes high impact decisions, analysing input from a range of sources and, where appropriate, drawing on experience
  • Explores new and innovative ideas through analysis and critical thinking
  • Uses digital technologies to manage business operations and actively investigates new technologies for strategic and operational purposes

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 


Equivalence status 

BSBINM601 Manage knowledge and information

BSBINM601A Manage knowledge and information

Updated to meet Standards for Training Packages

Equivalent unit


Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10


Assessment requirements

Modification History



Release 1

This version first released with BSB Business Services Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • source and analyse information for business decisions including:
  • identifying business problems and issues and related knowledge and data requirements
  • confirming the clear and relevant objectives for analysis of information
  • applying statistical analysis, sensitivity analysis and other techniques to draw conclusions relevant to decisions
  • ensuring sufficient valid and reliable information or evidence is available to support decisions
  • using formal and informal networks to source information not held in formal systems
  • identifying and accessing sources of reliable information
  • using technology as appropriate
  • consultation with stakeholders and specialists
  • contribute information and the outcomes of analysis to decision making
  • disseminate information to relevant groups and individuals including:
  • documenting information and updating databases
  • meeting identified needs of recipients
  • adhering to legal and organisational requirements for privacy and security
  • developing and implementing communication plans
  • design, test and adjust information systems to meet needs and objectives including:
  • management information systems and decision support systems
  • use of technology for optimum efficiency and quality
  • storage and retrieval of information.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • give examples of existing and emerging technologies and how they can be used in knowledge and information management
  • explain statistical analysis and other quantitative methods commonly used in decision making including several of:
  • correlation calculations
  • long-term trend analyses
  • probability assessment
  • regulation analyses
  • short to medium-term trend analyses
  • dynamic programming
  • linear programming
  • queuing theory
  • simulation
  • transportation methodology
  • outline the key features of management information systems and decision support systems
  • explain how to utilise risk management plans to determine acceptable courses of action.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the knowledge management – information management field of work and include access to:

  • relevant legislation, regulations, standards and codes
  • relevant workplace documentation and resources
  • relevant technology and equipment
  • case studies and, where possible, real situations
  • interaction with others.

Assessors must satisfy NVR/AQTF assessor requirements.


Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=11ef6853-ceed-4ba7-9d87-4da407e23c10