Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Organise learning to use information or knowledge management system

1.1 Identify learning needs of relevant personnel and stakeholders for input into and use of an information or knowledge management system

1.2 Identify and secure human, financial and physical resources required for learning activities to use an information or knowledge management system

1.3 Organise and facilitate learning activities

1.4 Promote and support use of the system throughout the organisation

1.5 Monitor and document effectiveness of learning activities

2 Manage use of information or knowledge management system

2.1 Ensure implementation of policies and procedures for the information or knowledge management system are monitored for compliance, effectiveness and efficiency

2.2 Address implementation issues and problems as they arise

2.3 Monitor integration and alignment with data and information systems

2.4 Collect information on achievement of performance measures

2.5 Manage contingencies such as system failure or technical difficulties by accessing technical specialist help as required

3 Review use of information or knowledge management system

3.1 Analyse effectiveness of system and report on strengths and limitations of the system

3.2 Review business and operational plan and determine how effectively the system is contributing to intended outcomes

3.3 Make recommendations for improvement to system, policy or work practices

Skill 

Performance 

Criteria 

Description 

Reading

1.1-1.5, 2.1-2.5, 3.1-3.3

• Researches and critically analyses documentation from a variety of sources to determine requirements

Writing

1.1-1.5, 2.1-2.4, 3.2, 3.3

• Prepares and produces documentation for a specific audience using clear and detailed language to convey explicit information, requirements and recommendations

Oral Communication

1.1, 1.2, 1.3, 1.4, 2.2, 2.5, 3.3

• Presents information using structure and language to suit the audience
• Uses active listening and questioning and reading of verbal and non-verbal signals to clarify information and to confirm understanding

Navigate the world of work

2.1, 3.3

• Takes full responsibility for following policies, procedures and legislative requirements and identifies organisational implications of new legislation or regulation
• Modifies or develops organisational policies and procedures to comply with legislative requirements and organisation goals

Interact with others

1.1-1.4, 2.5, 3.3

• Implements strategies for a diverse range of colleagues and clients in order to build rapport and foster strong relationships
• Collaborates with others sharing information to build strong work groups and avoid behaviours that are not conducive to a productive environment
• Elicits feedback and provides feedback to others in order to improve self or workgroup behaviours

Get the work done

1.1-1.5, 2.1-2.5, 3.1, 3.2

• Accepts responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others and taking into account capabilities, efficiencies and effectiveness
• Monitors progress of plans and schedules and reviews and changes them to meet new demands and priorities
• Applies systematic and analytical processes to address problems and make decisions in complex situations
• Investigates new and innovative ideas as a means to continuously improve, work practices and processes
• Uses and investigates new digital technologies and applications to manage and manipulate data and communicate effectively with others

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

BSBINM501 Manage an information or knowledge management system

BSBINM501A Manage an information or knowledge management system

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with BSB Business Services Training Package Version 1.0.